Saffron Mediterranean Grill

Business reply on Google

Thank you for leaving a feedback. Please share your date and time of visit along with the receipt so that we can investigate further with our team. Thank you!

Business reply on Google

Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent visit didn't live up to the experience you remembered. We understand how frustrating it must have been to receive the wrong order twice and then have to wait so long without getting the meal you ordered. On the day of your visit, we had a new team member who made an ordering mistake, but we recognize that this should have been caught and corrected before your meal was served. We take full responsibility for the errors and the delay. We also appreciate your comments about the food quality. This is not the standard we strive to provide, and we've shared your feedback with our kitchen team so we can address these concerns and improve. We sincerely apologize for letting you down and understand why you left disappointed. If you're willing to give us another chance, we'd appreciate the opportunity to provide the experience you expected. Please feel free to contact us directly so we can make things right.

Business reply on Google

Thank you for taking time to provide your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We strive to provide great food and service to every guest and we’re disappointed we fell short during your visit. We appreciate your comments and will use them to improve. If you’re willing, we’d love the opportunity to learn more about what happened. Please feel free to contact us directly so we can address your concerns. We hope you’ll consider giving us another chance in the future.