SAJJ Mediterranean (SJ @1st)
🍽️ Restaurants · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Vehicle break-ins occurring frequently in the restaurant parking lot.
Business reply on Google
Hi Mitchell; We're very sorry to hear about what happened to your vehicle. We understand how upsetting and frustrating an experience like this can be. While the parking lot is owned and managed by the shopping center and is outside of SAJJ's control, the safety and well-being of our guests are very important to us. We appreciate you bringing your experience to our attention and will share your feedback with the property management team. We hope you're able to get everything resolved quickly, and we appreciate you taking the time to share your experience.
Staff asked customer to relocate mid-meal due to restaurant closing.
Business reply on Google
Hi Sushant; Thank you for taking the time to share this experience with us. We agree that expectations around our dining room hours should have been communicated before you ordered, and we apologize that this wasn't handled more thoughtfully. Our intention is always to provide a welcoming and enjoyable dining experience, and it's clear we fell short during your visit. We appreciate your loyalty over the years, especially during your business trips, and we're disappointed to hear this experience has changed your impression of us. We’ll be addressing this with our team to ensure our staff handles similar situations with more care and consideration in the future.
Recent price increases make the restaurant unaffordable for a regular customer.
Business reply on Google
Hi Nikhil, Thank you so much for being a long-time customer and for taking the time to share your honest feedback. Rising costs across ingredients, labor, and operations have made these price changes necessary, but we understand how disappointing it can be - especially for guests who have been loyal customers for a long time. Please know that maintaining the quality of our food and service remains our top priority, and these decisions are never taken lightly. We sincerely hope to welcome you back in the future, and we appreciate you being part of our community.
The food portion size was insufficient for the price paid.
Business reply on Google
Hi K S; Thank you for your feedback. We’re sorry to hear that you received an inadequate portion size, as this doesn’t reflect the standard we aim to provide at SAJJ. We’ll be following up with our San Jose team to address this moving forward. We truly appreciate your patience and understanding, and hope you’ll give us another chance. Thanks again, K S.
Staff provided incorrect order and failed to apologize for the mistake
Business reply on Google
Hi Nithya! We’re very sorry to hear about your experience and the mix-up with your order. We appreciate you bringing this to our attention and will be addressing this with our team to improve both accuracy and customer care. Thank you for your honest feedback.
online orders frequently have missing or incorrect items
Business reply on Google
Hi Gautam; Thank you for sharing your experience and we are sorry to hear there have been issues with your online orders. We aim to provide consistent, high quality service each visit, so we’ll relay this feedback to the team. Thank you again for leaving this thoughtful feedback and we hope you will visit again so we can provide a better experience for you!
The quality of the food has significantly declined.
Business reply on Google
Hi Rahul; Thank you for sharing your feedback with us. We are sorry to hear that you did not enjoy your meal. We have relayed this information to the San Jose team so it does not happen again. SAJJ strives to serve high-quality, fresh food, and we hope you can give us another chance in the future. We appreciate your understanding. If you have any further questions, we’re here to help!
Customer experienced food poisoning after consuming low quality food.
Business reply on Google
Hi M – Thank you for giving us a try. We are sorry to hear that your experience at SAJJ Mediterranean was not up to our usual standards. We strive to provide our guests with fresh and authentic Mediterranean eats, and we will address this with our San Jose team immediately. We hope you give us another try.
Small portion size and poor food assembly quality.
Business reply on Google
Hi Neelima – Thank you for sharing your experience with us. It is our goal to provide locally sourced ingredients with a passionate staff and we are very sorry to hear that this was not the case at your recent visit. We will be sure to address this with the San Jose team to keep a close eye moving forward. Thank you again and we hope you will give us another chance.
The vegetables in the sandwiches were not fresh.
Business reply on Google
Hi Bashar – Thank you for taking the time to share your experience with us. We are very sorry to hear that your meal was not up to the usual SAJJ standards. We will be sure to address this with our San Jose team, so we can keep a close eye moving forward. We hope that you’ll come back and give us another try.
Staff communication issues and inconsistent food portion sizes.
Business reply on Google
Hi Ahmed – Thank you very much for taking the time to share your experience with us. Although, we are very sorry to hear about your experience at SAJJ San Jose, and we will be sure to address this with the team. Thank you for giving us a try!
The portion size of the couscous bowl was insufficient.
Business reply on Google
Hello Abhinav – Thank you for giving SAJJ a try, and we appreciate your feedback.
The food delivered was stale and had a bad odor.
Business reply on Google
Hi Siddhartha – Thank you for giving SAJJ a try and sharing your experience with us. We are very sorry to hear that your meal was stale and of poor quality. We wanted to let you know that this isn't representative of SAJJ, and we'll be following up with our San Jose store team to keep a close eye on this moving forward. We appreciate your kind patience and understanding, and hope you can give us another chance. Thanks again, Siddhartha.
food was bland, watered down, and appeared stale
Business reply on Google
Thank you for giving SAJJ a try and letting us know your feedback.
The chicken shawarma salad bowl had insufficient and poor quality ingredients.
Business reply on Google
Hi Tasneem-- thank you for sharing your experience with us. We always strive to fulfill each guest’s order accurately, and it looks like we missed the mark this time. We hope that we can assure you that this is not the standard at our business. We will let our management know about this and we appreciate you bringing this to our attention.
Long wait time for online order pickup due to store backlog
Business reply on Google
Hi Anush - We responded to your review via Yelp, so please check your inbox on Yelp for a direct message from us. We appreciate you bringing this to our attention, so that we can make sure this situation does not happen again.
The food was poorly prepared and disintegrated inside the packaging.
Business reply on Google
Hi there Pramod. Thank you for bringing this to our attention. We always strive to provide our customers with a fresh and filling Mediterranean cuisine, but it sounds like we missed the mark during your recent takeout order. Please reach out to us at [email protected] so we can collect more information on your order and make this up to you. Again, thank you for your feedback!
Staff provided an inadequate portion size of soup.
Business reply on Google
Hello, Arun. Thank you for your review. We're glad that you enjoyed the food, but regret that you were unimpressed with the portions. We appreciate your feedback on ways we can improve.
The falafel had a foul odor and was inedible.
Business reply on Google
Hello, Bhavya. We at SAJJ always aim to deliver fresh, flavorful, and satisfying food, but it definitely sounds like we missed the mark on your most recent visit. We appreciate your honest feedback.
Portion sizes have significantly decreased and staff service has declined.