Salento Steakhouse
🍽️ Restaurants · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The greeter at the entrance is rude to customers.
The business provided incorrect operating hours on their Google profile.
Business reply on Google
Thank you Jonathan for bringing this to our attention, and we’re very sorry for the inconvenience and wasted trip. We understand how frustrating that can be. We were going through a renovation during that time, and we did post updates on our website regarding service changes. In the meantime, guests were also welcome to visit us at our Silver Leaf location. We appreciate you flagging this so we can continue improving the accuracy of our listings, and we hope you’ll consider giving us another chance in the future Salento Team
Customers experienced food poisoning after consuming spoiled food at the restaurant.
The restaurant provides poor service and low quality food.
Business reply on Google
Hi there, thank you for sharing your feedback. We’re sorry to hear that your recent visit didn’t meet your expectations. We’d like to clarify that we are under the same management as before, and we are committed to maintaining the high standards our guests remember and expect. We truly appreciate your comments and will continue working to ensure every guest has an excellent experience. We hope you’ll consider giving us another chance to provide the quality service and food you enjoyed in the past.
servers are inattentive and appetizers arrive with the main meal
The waitress provided poor service due to a bad attitude.
Incorrect steak pricing and poor management response to billing dispute.
Business reply on Google
Hi Zach, Thank you for your detailed review and for highlighting both the positives and the areas where we fell short. We're truly glad to hear that you enjoyed your steak—especially after the remake—and that the quality of the food stood out to you. That said, we're very sorry for the confusion regarding the pricing of the Cowboy steak and the way the situation was handled. You're absolutely right that guests should receive accurate information, especially with market price items. What’s unusual—and disappointing to us as well—is that more than one team member initially gave you the wrong price. We're actively reviewing our internal communication and training to prevent this from happening again. That said, we’d also like to clarify a few things for transparency. A Cowboy steak, being a premium cut and priced at market value, is not typically something you’d expect to find for $36—even at a wholesale store like Costco. We understand the frustration, but we also ask guests to be mindful when ordering such items, especially when pricing can vary significantly based on market rates. We also want to acknowledge and thank our server, who—despite the mistake—chose to cover part of the c
The tostones served were extremely hard and solid.
Poorly prepared steak and failure to follow dietary modification requests.
Inconsistent service, delayed food delivery, and refusal of birthday cake request.
Business reply on Google
Dear L E, First, thank you for being long-time guests of Salento. It truly means a lot to us that your family made dining here a tradition, and we’re very sorry to hear that your husband’s birthday visit didn’t meet your expectations. That said, we were also surprised and disappointed to receive such a negative review, especially considering the many positive experiences you’ve had with us in the past—which unfortunately were never shared publicly. We wish those good moments had been acknowledged too. Regarding your recent visit: Maria José was actually in her first week with us and, understandably, was trying to confirm with the kitchen whether your custom request could be fulfilled. While she may have asked for clarification, we did provide the lettuce and tomato on the side for your burger. We always try to accommodate our guests to the best of our ability. As for the birthday dessert, it is something we offer as a courtesy to celebrate our guests, and we do our best to make it special. On that day, we didn’t have tres leches available, so we offered mango mousse instead—which was the only dessert in stock. We understand it was disappointing, but we hope it's also clear that thi
Excessive wait time to clean an available dining table.
Business reply on Google
Hey Felipe — thank you for sharing your experience, and I’m really sorry we let you down this time. We always try our best to offer great service and a warm atmosphere, but it’s clear we missed the mark, and I truly regret that. That said, if you’ve been here before, you probably know how busy things can get — especially during peak hours. We do our best to keep everything running smoothly, but sometimes things fall through the cracks. If something ever feels off, I always encourage our regulars to ask for a manager. We’re here to help, and most of the time, we can fix things on the spot. It’s disappointing to see a one-star review from someone who’s had good experiences with us in the past. We’re a small, family-owned business, and every review really matters. We’re not perfect, but we care deeply, and our team works hard every day to make this place special. One bad moment shouldn’t erase all the good, and I hope you’ll keep that in mind when supporting local spots like ours. We’d love to welcome you back and make things right.
The restaurant added unauthorized extra charges to the drink prices.
Staff prioritized larger groups over a party of two
The food served was dry, overcooked, and not fresh.
Business reply on Google
We apologize for your inconvenience making an order to go. However this is a restaurant policy that every order over the phone or online has to be paid before it’s send to the kitchen. If you would like to pay cash you have to make the order at the restaurant. I hope you understand the owners policy. Salento Team.
Poor service, long wait times, and improperly prepared food.
Business reply on Google
Dee, Thank you for taking the time to share your feedback with us. We apologize for the negative experience you had at our restaurant on your wedding anniversary. We strive to provide excellent customer service and delicious Colombian food, and we are truly sorry that we fell short of your expectations. Customer service is extremely important to us, and it is disappointing to hear that you did not receive the level of service we strive for. Rest assured, we will address this with our staff immediately so that similar situations can be avoided in the future. Thanks again for bringing this to our attention.
Poor food quality and inattentive service from the waitstaff.
Business reply on Google
Teri, Thank you for taking the time to share your experience with us. We apologize that your meal did not meet your expectations and that the service fell short. We take all feedback seriously, and we have passed your comments onto our manager to address all the issues. Our team will work hard to ensure these problems do not occur in future visits. We look forward to serving you again in the future.
Poorly prepared food and inconsistent service timing
Business reply on Google
Dear Jimmars, Thanks for your feedback. It gives us an opportunity to talk with our staff and keep improving. As a restaurant committed to providing the highest level of service and food, we apologize for your experience. Salento Team
Server provided poor service and failed to deliver requested birthday dessert.
steak was overcooked, cold, and tough to chew
Business reply on Google
Hi Rogelio! Thank you for your visit to Salento and for your feedback. We sincerely apologize for the inconvenience and for not provide the excellent food and service we are characterized for. I would have loved to speak to you that day and fix your food right away. I am always here to make sure our guests are happy and leaving satisfied. Hope you give us another opportunity to make it right for you. Please ask for me next time. Carolina
Menu pricing was misleading and significantly higher than advertised.