Salon Soleil
💅 Beauty & Spa · New York
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff accused customer of falsifying rewards card entries.
Business reply on Google
Our rewards are signed by hand, and only one manager is authorized to sign them. You mentioned that you did not sign it yourself. However, as far as I know, I have never signed a reward in that manner, and I certainly have never used the pen of that color to sign it. We simply followed our usual policy and procedure. I am sorry if this situation made you feel uncomfortable or upset. That was never our intention.
Technicians damaged natural nails and failed to use sterile instruments.
Business reply on Google
I am just wondering if you wrote right review right place? If so, what color did you have it? As far as I know we didn’t give you service cause we just have sample kit to try out. Please let me know.. ( there is other nail salon with same name)
Inconsistent pricing quoted over the phone versus at the salon.
Business reply on Google
False of all, I am sorry that there was a misunderstanding. When you ask me on the phone how much a gel pedicure cost, I clearly told you it was $52. Then, when you ask how much a French Gel pedicure would be, I clearly explained that there would be a $59. The pricing was explained to you before the service was performed.
Walk-in customers were denied the opportunity to wait for service.
The owner caused physical injury to the customer during nail services.
Staff spoke in another language and mocked the client's choices.
Business reply on Google
Thank you for bringing your concern to our attention. I want to clearly state that our Salon policy, strictly prohibits staff from engaging in personal conversations in front of clients. This rule exists to ensure respect, professionalism, and comfort for all customers at all times. Even if our staff spoke for reasons, related to work, I understand how it may have been misunderstood, and for that misunderstanding, I sincerely apologize. However, I want to assure you that there was absolutely no intention to mock or disrespect your mother. In particular, the two employees mentioned are generally very quiet and are not known to engage in unnecessary conversation. If this situation caused any discomfort. I am truly sorry. We take matters like this very seriously, and I will make sure to re-educate and remind all staff members of our communication policies to prevent on future misunderstandings. Thank you for your understanding, and we truly appreciate your feedback as it helps us improve our service. Sincerely Management
Nail extensions and dip nails have poor longevity.
Business reply on Google
Hi! Before I respond this review, when did you come to this salon?
Customer was skipped in the queue despite waiting for service.
Business reply on Google
Hi, I am truly sorry if you felt upset-that was never our intentions. You came in as a walk-in, and we let you know there would be about 30 minutes wait. The two guests we served first had advanced appointments. We accept appointments and walk-ins, but scheduled clients always have a priority. This is common practice at most salons, not just ours. For the best experience, we recommend booking an appointment in advance, though we will always do our best to accommodate walk-ins. Thank you for understanding.
Improper nail application caused fungal infection and damage to natural nails.
Improper nail application caused a fungal infection.
Business reply on Google
First of all, I'm sorry that you were not satisfied with our service. The manager said that the total service amount was $135, and you told her to add $10 tip for 2 girls. so she said that she would give $5 to each employee. Then tax and surcharge were included, so it came to $155. It's just that you forgot tax was included, and if you felt it was unfair, you should have called so that there would be no misunderstanding. I understood that you were not happy but make my business shady is unfair.
Staff member made an insulting comment about the customer's body.
Business reply on Google
I want to sincerely apologize for the experience you had in our store. I am truly sorry to hear that one of our employees made this comment and as a result gravely insulted you. This is completely unacceptable, and it does not reflect our values or commitment to our customers. We strive to provide excellent service and provide a caring environment for our customers, and it’s clear we fell short in your case. Please know that we are taking this matter seriously and will be addressing it with our team to ensure it doesn’t happen again. Your experience matters to us, and I appreciate you bringing it to our attention. If you’re open to it, I would love to discuss this further and see how we can make it right. We want to right this wrong and take accountability for your experience. It is no way an excuse or a justification, we have many employees who are assimilating to the language and culture here and as immigrants we work hard to assimilate and adjust to the nuances of language. I hope to have the opportunity to restore your faith in our store and although completely understandable that this experience has deterred you from returning we are going to take every action to correct the w
Inconsistent nail shaping and quality for the price paid.
Nails are chipping prematurely and the gel polish application is thick.
Poor quality gel application and improper nail shaping by staff.
The manicure was uneven and chipped with poor service quality.
Dip powder manicure chipped within twenty-four hours of application.
Staff provided poor quality nail services and rushed the appointment.
Business reply on Google
100% RACIST
Gel nails were uneven and broke within a few days.
Business reply on Google
I apologize on behalf of everyone at Salon Soleil. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team. I was asking my staff member whoever did UV Gel set for you, she did not fix your nail right next day. Probably different staff and charged you which is not our way of doing business. It shouldn't happen. We would like the opportunity to investigate your feedback further. Please could you contact me at [email protected] or call our team at 917-400-4209? We’ll work with you to resolve any issues as quickly as possible. Thank You.
Manicure quality did not match requested style despite high cost
Business reply on Google
Thank you Imani for taking a minute to post a review. We deeply regret you were not satisfied our service. Somehow we received your review notice only few days ago so I have to refresh my memory. As far as I remember that day you came to closing time asking for Marble design extension. My technician told you clearly that she has no experience for doing that. Then you told her to do simple extension with simple design (of course with photo) That was absolutely your choice of color and design. My Technician tried as best as she could. It is unfair to received bad review for not intentionally designing marble. But we take full responsibility for your experience and hope you accept our apology. Please give us a call or email ([email protected]) to us so we can learn more about your experience and make it right. Thanks again.
Slow service and poor quality nail application.