Salsas Cocina River City
🍽️ Restaurants · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Restaurant charged unauthorized gratuity for a party of five
Business reply on Google
Hi Daniel, we're sorry for the misunderstanding regarding the gratuity policy. We'll ensure such mistakes won’t be repeated. We hope you would give us another opportunity to serve you better.
staff ignored customers and failed to provide adequate service
Business reply on Google
Hello Brandi, we're deeply sorry to hear about your recent experience. We're addressing your concerns about service and food quality and hope to show gains in these areas on your future visit.
The burrito contained mostly rice with very little meat and poor quality.
Business reply on Google
Hi Kalyn, we're sorry to hear about your experience. We'd love to hear more about what we could have done to make your meal better. We hope to have the chance to serve you better next time.
Overcharged for half-filled drinks and poor staff service.
Business reply on Google
Monique, we are truly sorry to hear your latest experience did not meet your expectations. We certainly strive to serve our guests properly and respectfully. We will review our serving policies and staff etiquette to avoid any future discomfort. We hope for another chance to serve you better in the future.
hair found in food and poor service from waitstaff
Business reply on Google
Kenny, we're really sorry to hear about your experience. We aim to provide top quality service and food and are saddened to see we fell short. We'd like to investigate this further. Please share more details. We hope to serve you again in the future, with the great experience you remember.
The restaurant served spoiled or oxidized guacamole in a takeout order.
Business reply on Google
We're sorry to hear about your experience, Keilandra. We always aim for freshness and it's clear we missed the mark. We'd love a chance to rectify this. Please do visit us again.
The restaurant charges extra fees for cash and debit card payments.
Business reply on Google
Hello Terrika, we're really sorry to hear about your recent experiences. We take your feedback seriously and strive to improve on the areas you've stated. We truly hope to serve you better next time you visit.
Manager was rude and accused the customer of lying about food.
Business reply on Google
Hi Tiny, We sincerely apologize for the upsetting experience you had at our restaurant. We never want our customers to feel disrespected. We'd love to learn more about your visit to ensure this never happens again. We hope you'll give us another chance to provide you with the quality service you and your grandmother deserve.
Poor management, inconsistent pricing, and low quality food preparation.
Business reply on Google
Yvette, it's concerning to hear about your recent experience. We're eager to rectify the situation and improve. We've always valued your loyalty and want to mend things. This incident will certainly be looked into and properly addressed. Do consider giving us another chance.
The enchiladas and rice bowl were flavorless and soggy.
Business reply on Google
We're sorry to hear about your experience, Marisol. We always aim to deliver top quality food. Your feedback lets us know where we need to improve. We hope you'll consider giving us another chance.
Poor food quality and rude customer service experience
Business reply on Google
We're sorry to hear about your experience, April. Our goal is to provide the best food and service. We regret that we fell short here. Please come again, we'd like to make it right.
Poor service, incorrect orders, and low quality food portions.
Business reply on Google
Hello Isaiah, your experience sounds disappointing and this isn't what we aim for at our restaurant. Our goal is to offer outstanding service and your specific suggestions will help us improve. We're sorry about Naydy's performance. Please pay us another visit for us to make it right.
Poor food quality and refusal to provide a refund
poor service and dismissive management behavior toward customers
Business reply on Google
Hi Ursula, we're sincerely sorry to hear about your disappointing experience. Our goal is to provide exemplary service for all our guests. We truly regret falling short during your last visit. We'll address the issues you mentioned with our staff. We'd value another chance to serve your family better, please consider visiting us again.
Incorrect order received and poor quality of food provided.
Business reply on Google
Oh no! We're really sorry that your order wasn't correct. We take such matters seriously. Please get in touch so we can make it right for next time. We hope you'll visit again soon!
Incorrect food order served on a broken plate with small portions.
Business reply on Google
We're sorry to hear about the issues you faced. We're constantly working on bettering our services. Do visit us again, we're sure you'll enjoy your next experience.
hair found in soup and poor service from staff
Business reply on Google
We apologize for the hair in your soup and the subpar service. We appreciate your feedback and will address these issues with our staff for improvement.
Customer experienced discriminatory service and long wait times
Business reply on Google
We're delighted to hear that you find our food always delicious! Your satisfaction is our top priority, Thank you for your kind words, and we look forward to serving you again soon for another enjoyable dining experience!
Food arrived lukewarm with incorrect ingredients and poor service quality.
Kitchen staff used salt instead of sugar in the churros.
Business reply on Google
Hello, we are very sorry to hear about your experience! We will speak with our team and managers to understand what happened and improve our assistance, so in that way, it will not happen again. We hope that you give us another opportunity. We are really sorry.