Sam Nail Bar

Business reply on Google

Hi Ashlee, Thank you for taking the time to share your feedback. We’re truly sorry that your experience did not meet your expectations. However, we would like to respectfully clarify a few points, as some details shared here are not fully accurate. On the day of your visit, your appointment was confirmed and you were checked in. There was a brief wait due to the salon being fully booked, which we sincerely apologize for. Regarding the service, our technician followed standard pedicure procedures and at no point intended to cause discomfort or injury. When you expressed pain, we immediately stopped and offered solutions to address the situation, which you declined before choosing to leave. Safety and client care are extremely important to us, and we take concerns like this very seriously. We would truly appreciate the opportunity to discuss this matter directly and clarify any misunderstandings. Please feel free to contact us so we can resolve this properly. We kindly ask that you reconsider or update your review, as we always strive to provide a safe and positive experience for every client. Thank you.