Samaritan Medical Care Center
🩺 Health & Wellness · Campbell
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member was rude and blamed customer for terminal error
Business reply on Google
We regret to learn of your dissatisfaction and appreciate your feedback. While we can’t discuss details here, please feel free to contact us directly at 408-281-2772.
Doctor provided dismissive care and failed to investigate medical symptoms properly.
Business reply on Google
We are concerned to see your rating and would appreciate the opportunity to understand more. Please contact us at 408-281-2772 thank you.
Doctor is consistently unavailable for appointments over multiple weeks
Business reply on Google
Thank you for sharing this feedback. While we can’t discuss details here, please contact us at 408-281-2772 to discuss further.
Doctor was dismissive and failed to provide accurate medical diagnosis
Business reply on Google
We regret to learn of your dissatisfaction and appreciate your feedback. While we can’t discuss details here, please feel free to contact us directly at 408-281-2772.
Receptionist refused service due to a one minute delay
Physician provided inadequate pain management and displayed unprofessional…
Physician failed to advocate for necessary diagnostic testing and patient care.
Front desk staff was rude and refused to provide urgent care
The medical provider failed to perform an exam or provide support.
Business closed during posted hours and staff provided rushed service.
Staff hung up on the caller and ignored subsequent calls.
Business reply on Google
We apologize for any inconvenience. In compliance with our privacy standards, we will reach out to patients through phone and secure message to address any continuing medical needs. We are here to answer any remaining questions by phone 408-364-7600. Thank you for your time.
Inaccurate medical advice and poor administrative support for record transfers.
Business reply on Google
We would like to apologize for any miscommunication and know we are looking into this situation. Our goal is to treat every patient with compassion and respect. In compliance with our privacy standards, we will reach out to patients though phone and secure message to address and continuing medical needs. We are also here to answer any remaining questions at 408-364-7600.
Patient experienced excessive wait times for a scheduled medical appointment.
Medical center refused to see a symptomatic infant for an appointment.
Business reply on Google
We would like to apologize for any miscommunication and know we are looking into this situation. Our goal is to treat every patient with compassion and respect. In compliance with our privacy standards, we will reach out to patients though phone and secure message to address and continuing medical needs. We are also here to answer any remaining questions at 408-364-7600.
The medical provider failed to improve the patient's wellness over time.
Staff failed to submit insurance claim and disputed co-insurance payment terms.
Staff failed to fax critical medical paperwork for benefits
online scheduling system is misleading regarding appointment status
Staff were rude and careless regarding document processing and communication.
Long wait times despite the facility not being busy.