Samba Moving
🔧 Home Services · Bronx
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer service representative was aggressive and unprofessional during a price inquiry.
Movers damaged personal property and pressured customer to sign release forms.
Moving company changed dates and provided misleading information regarding final costs.
Staff member was rude and failed to provide necessary moving information.
Movers damaged property and failed to provide promised financial reimbursement
Unprofessional office staff communication and lack of courtesy calls during move.
Moving company failed to show up and stopped responding to communication.
Movers demanded extra payment and refused to reassemble furniture.
Movers arrived late, damaged furniture, left trash, and ignored claim requests.
Movers were rude, unprofessional, and damaged items during the move.
Movers damaged furniture and left belongings unsecured outside the storage unit.
Inconsistent quotes, service cancellation, and refusal to refund deposit.
Movers damaged furniture and property while demanding larger tips.
Staff provided incorrect information leading to significantly higher charges.
Movers coerced extra payment and damaged customer property during the move.
Business reply on Google
Hey David, Thank you for taking the time to provide a detailed feedback. I can see here that in the first review you posted you said the movers did a great job but you were unhappy about the insurance we provide for damaged items, because it wouldn't be enough to replace your broken computer. I am really sorry you had a damaged item. We pride ourselves for the way we protect the furniture and electronics, but once in a while damages can happen and I sincerely apologize for that. After you learned about the refund and were not satisfied with it you updated the quote mentioning issues that were not motioned before. I extensively emphasize that moving companies legally need to provide insurance for the items in case of damage, and this insurance is by weight not value. We also include this information in our terms and conditions that you are supposed to read and sign before the move. I understand you were not satisfied with the refund and updated the review mentioning for the first time the tip harassment. We take this claim very seriously and if confirmed it can end in termination of the employee. The crew that helped you never had a claim like that, and we will investigate the case.
Movers damaged furniture, flooring, and personal property during the move.
Movers arrived late and understaffed, causing the move to take longer.
Business reply on Google
Hey Nadine, Thanks for the feedback. I am sorry to hear that the movers were late. We pride ourselves for being on time and providing an excellent service, although delays can happen due to traffic, weather conditions and last minute changes to the moves. We don't book the jobs based on the number of workers we sent. The minimum is two workers, but you probably heard three from a different company, as this is not disclosed in our quote. I am really sorry for the inconvenience, it was an erratic day, and we are working hard to avoid similar situations in the future. Please contact us if you feel there is anything else we can assist you at this time. (212) 756-1263 Thank you!
Movers abandoned the job and failed to return for the move.
Business reply on Google
Hey Christina, Thank you for your feedback and I am sorry we couldn't help you with your move this time. We work really hard to build our clients' trust, so when we have to refuse service, it's a very sad day for us. The movers arrived at your place within the window you were scheduled for (12 pm - 2 pm). They called the office to say that the boxes were not ready and it was a hazardous environment to work. Our employees have the right to refuse work if they encounter an unsafe or unsanitary environment, or if the client is being aggressive. I hope we can assist you next time. If you don't have the boxes ready, we can also help you with the packing of the boxes if you choose to add this to the quote. Thanks!
movers discarded customer property and coerced tips
Business reply on Google
Hey Abigail, Thank you for your feedback. After unloading the truck, the movers realized they forgot to unload three boxes when they were already on their way to our warehouse. They called you and asked if you needed them. You thought they were referring to random empty boxes and told them that you didn't need them and they threw them away. It was a miscommunication and a terrible misjudgment on their part and I am really sorry that this happened. We tried to retrieve the boxes but it was too late. We also have been in contact with you to make sure you would get a fair compensation for that, which you did. I understand that you can't put a price on the items in the boxes, but we went above and beyond to give you a fair compensation. We are a small business and what people don't understand sometimes is that depending on the refund, it can really affect us. We can close our doors and our employees would lose their jobs, for example. So when we are making a decision on the amount, we have to be fair with everybody. I hope that you can find a way to forgive us and that you could update your review, because it says we didn't compensate you when we actually did. Thank you!
Movers added unauthorized charges and failed to bring necessary tools.
Business reply on Google
Hey Glo, Thanks for taking the time to write us a feedback. I am really sad to learn you were disappointed with the services. We go above and beyond when confirming the list of items one day prior to the move to make sure there won't be extra charges. I'm sorry there was some kind of miscommunication there. Basic assembly/ disassembly is included in the quote, so they were supposed to do it. Feel free to contact us, so we can discuss opening a claim, if you choose to do so. (212) 756-1263