San Diego Car Care

Business reply on Google

Hi Moe, sorry to hear that you had a bad experience. According to our records, you brought two cars on June 2nd and paid $36 for one and $40 for the other. We appreciate your business! You had asked for some detailing work, but it was too late in the day to accommodate this request. Feel free to return when convenient so that we can touch up any areas that may have been missed or so that we can provide the detailing that you had originally been looking for. Hope to see you soon. Also - if you could please let us know if any of our information is incorrect. It would be helpful to all parties if your review reflected the actual facts. Could you let us know when you bought the $90 service ?

Business reply on Google

Dear Valued Customer, we would like to start off by saying that we truly appreciate your business and are very thankful for the feedback and constructive criticism. Would you be so kind as to stop by within the next 7 days so that we can try to make things right? We will be happy to re-wash your vehicle and take care of any items that may have been missed or where any dressings may have been over applied. We hope to see you soon.

Business reply on Google

Hello Brandon, thank you for being our very valued customer, we are sorry to hear that you had a disappointing experience with us. We remember you visiting - it was a hand wash service on an Aston Martin. As we recall, everything went smoothly with your service and you left happy. You are more than welcome to return within the next few days and we will be happy to re-do the service at no charge. Five Star customer service and the highest quality are our motto and mission statement. Please let us know when you may be able to return, we can be contacted anytime via email at [email protected]. Hopefully we can regain your confidence and we sincerely hope to hear from you soon.

Business reply on Google

Hi Lawrence, our goal is 5 Star Service and super happy customers. We are sorry to hear that you had a bad experience with us. Could you please provide more information by emailing us at [email protected] so that we can investigate this further? Please include the following information - date and time of visit; $ amount of service; color, make and model of your car. Your review was posted on Friday Jan 26, can we assume that you washed your car that day ? Please take into account that this was the first sunny day after several rainy and gloomy days so were definitely busy that Friday. We were also a little short staffed. The cars tend to come in very dirty and in order to provide a quality product, the wash process can take longer. Apologies if your wait time was excessive. Could you also expand on why our non-existent Management doesn't care, that comment is unfair, please rest assured that everyone at San Diego Car Care cares very much indeed.

Business reply on Google

There are two sides to every situation. It is strange that your client smelled something several days later and you did not smell anything the day that you washed your car. Your interaction with the Manager and how you spoke to him was what made him finally ask you to leave the premises and cancel your membership.

Business reply on Google

Sorry to hear you had a bad experience with us. The sand is very difficult to remove and often sticks to a lot of interior vehicle surfaces making it impossible to remove. To make your car look amazing, a detail service is definitely required. Your comment about the gasoline dispensers is completely inaccurate, we pride ourselves in keeping the dispensers functioning close to 100% of the time.

Business reply on Google

Hi Shelley, sorry to hear you had a bad experience with us. Often times our car wash services are not enough to restore a vehicle to perfection. Sand and dog hair are very challenging. We always recommend a detail service to remove sand and dog hair 100%. Hopefully you will give us another chance in the future and perhaps buy the appropriate service to meet your vehicle needs.

Business reply on Google

Good Afternoon Catherine We truly apologize that you had a bad experience at our Del Mar Highlands car wash last week. Upon video review, here is what we found: • You arrived at 11.26am in a white mini van and spent a few minutes speaking with our advisor Mario and organizing your vehicle • Two employees immediately vacuumed your car for 9 minutes from 11.31 to 11.40am • The car was prepped for 3 minutes by 2 employees, they prewashed the car to remove stubborn spots • The car went through the hand wash tunnel 11.43 to 11.46 • The mini van is parked in the drying area at 11.46am The drying area is where the long wait took place. One of our employees didn’t start to work on your car until 12.24pm. This is an unusually long time for your car to sit untouched and we definitely apologize for this operational breakdown. This was a combination of the following: • We are short handed on employees every day and are doing the best we can under the circumstances. We make sure to let customers know upon arrival before they select their car wash, that the wash process will take 45 minutes to an hour and sometimes more • We had a lot of cars in the finishing area being worked on • We were tryin

Business reply on Google

Hello Helen, Thank you so much for being our valued customer. Our sincerest apologies for the sometimes excessive wait times at this location. We have been paying our employees an incentive pay over and above their already competitive wage during this COVID-19 pandemic just to retain employees. It has also been the hope that it would attract new employees. Unfortunately this hasn’t worked as planned. It was a great incentive for our existing crew, but we did not notice an increase in new applicants or even new hires. The Del Mar area is a really tough place to attract new employees. One reason being the lack of public transportation to the area. The local residents are not applying in our industry. The commute for other potential employees is simply too far, especially given the high cost of fuel. We are in the most difficult time since Covid hit in March 2020. First we had no customers, now we have no employees and sometimes no products. Our existing crew are tired, we are working as many as we can to 6 days and 45 / 48 hour work weeks. As all employers have experienced during this pandemic, over the last 18 months we have suffered a high rate of staff members calling out sick. Th

Business reply on Google

Hi Justin, sorry for this. Our hours are 8am to 5pm. We usually like to receive the last car of the day 15 to 30 minutes before closing so that our employees can go home on time. Apologies again.