San Diego Civic Theatre
🎬 Entertainment · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Stage lights were directed into the audience causing discomfort.
The water filling station is moldy and unsanitary.
Business reply on Google
Hi, Leshi - Thank you for bringing this to our attention. Important feedback like this is passed on to our Facilities team, which always strives to keep our venue clean to ensure the best guest experience.
Unsolicited advertising flyer placed on private property despite no solicitation sign
Business reply on Google
Hello, Rico - This sounds like a very frustrating experience. We are not affiliated with the California Center for the Arts Escondido, nor do we oversee or conduct flyering of this nature. Advertising is wholly overseen by the event organizer, the San Diego Falun Dafa Association.
Staff miscommunication caused embarrassment and ruined the theater experience.
Poor concession availability, unclean facilities, and inefficient ticket scanning process.
Business reply on Google
Hi, Rich - Food and beverage policies are requests made by the show and can change from event to event. Regarding the other aspects of your visit, we appreciate the feedback as our teams always seek to improve the guest experience.
Security staff physically assaulted patrons while they were purchasing merchandise.
Unsanitary theater conditions and dangerous environment surrounding the venue.
Business reply on Google
Hi, Suzy - It's very unfortunate that we did not leave you with a good first impression. We appreciate your feedback regarding the cleanliness of the theatre, and issues you experienced with hearing and seeing Les Miserables, as these are elements of the guest experience we can oversee and improve. Our staff does their best to assist and accommodate guests who express to us that they cannot hear nor see the production. We coexist with the current reality of our neighborhood, and we have on-site security to ensure that guests have a safe and enjoyable experience within the property lines of our venue. Once again, it's unfortunate that your first experience here did not meet your expectations. Thank you for your review.
customer lost processing fees due to late cancellation notice
The performance quality was poor and disappointing.
balcony seats have poor visibility of the stage
Business reply on Google
Hi, Jennifer - Thank you for letting us know about your experience at Frozen; we apologize that it was an unpleasant one and your child had an obstructed view. We share this type of feedback with our teams to improve guest experiences in our venue, as we want patrons of all ages to be able enjoy the theatre.
The venue prohibits handbags without prior notification to guests.
poor audio quality in the balcony during the performance
The theater facilities are outdated, uncomfortable, and excessively cold.
tripping hazard from exposed pipe outside theater exit
Business reply on Google
We are so sorry about your experience. I will send your review to the correct person on our team. Thank you!
poor sound quality and audio distortion during the performance
Poor visibility from the upper balcony seating area.
Business reply on Google
Thank you for your feedback.
Staff member provided false information regarding credit card data collection…
Business reply on Google
Hello Mark. To help protect our patrons from credit card fraud, we do perform an address verification to confirm that the credit card being used is in fact associated with patron contact information.
Performance lacked advertised live symphony and staff provided false information.
Business reply on Google
Hi Mr. Davis--Update to my previous reply. The Military Evening performance you attended was the one regularly scheduled California Ballet Nutcracker performance where live music accompaniment was not available. Scheduling of the Orchestra accompaniment is done by the event presenter, so we have forwarded your post to California Ballet for follow-up. We apologize for your disappointment.
Manager was rude and refused to assist with ticket entry issues
Staff and security personnel are perceived as unfriendly and ineffective