San Diego Mission Bay Resort
🏨 Hotels & Travel · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
dirty furniture, unfriendly staff, long wait times, and incorrect billing charges.
Business reply on Google
Adriana, thank you for sharing your comments. We apologize for the aspects of your experience that fell short. We appreciate the candid note as it has been shared with our leadership team to help improve our guest experience. If you would like to address your concerns directly, please reach out to our Director of Rooms to further discuss your experience. Sincerely, Summer Shoemaker
Room maintenance issues and unhelpful staff regarding security concerns
Business reply on Google
Britany, thank you for sharing your comments. We would appreciate the opportunity to address your concerns directly. Please reach out to our Director of Rooms if you would like to further discuss your experience. Sincerely, Summer Shoemaker
hotel charged double and refused to correct the billing error
Business reply on Google
Erica, thank you for sharing your comments. We would appreciate the opportunity to address your concerns directly. Please reach out to our Director of Rooms if you would like to further discuss your experience. Sincerely, Summer Shoemaker
hotel repeatedly applied unauthorized and incorrect charges to guest bank account
Business reply on Google
Adriana, thank you for sharing your comments. We would appreciate the opportunity to address your concerns directly. Please reach out to our Director of Rooms if you would like to further discuss your experience. Sincerely, Summer Shoemaker
The hotel room television is repeatedly malfunctioning and staff are unresponsive.
Business reply on Google
DaJa, thank you for sharing your comments. We would appreciate the opportunity to address your concerns directly. Please reach out to our Director of Rooms if you would like to further discuss your experience. Sincerely. Summer Shoemaker
The hotel rooms were dated and had a musty smell.
Business reply on Google
Ceecee, thank you for sharing your comments. We would appreciate the opportunity to address your concerns directly. Please reach out to our Director of Rooms if you would like to further discuss your experience. Sincerely, Summer Shoemaker
resort had cleanliness issues, noisy air conditioning, and inconsistent staff service
Business reply on Google
John, thank you for sharing your comments. We would appreciate the opportunity to address your concerns directly. Please reach out to our Director of Rooms if you would like to further discuss your experience. Sincerely, Summer Shoemaker
hotel room contained bed bugs and unexpected parking fees
Business reply on Google
Andrew, thank you for sharing your comments. We would appreciate the opportunity to address your concerns directly. Please reach out to our Director of Rooms if you would like to further discuss your experience. Sincerely, Summer Shoemaker
Hidden parking fees, long wait times, and poorly maintained rooms.
Business reply on Google
Patrick, thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We apologize for the inconvenience you have encountered. Your comments have been shared with our team so we can address these concerns and better the guests experience. We appreciate your honesty and hope you’ll consider giving us another opportunity to provide you with the exceptional stay we’re known for. Sincerely, Summer Shoemaker
Unfriendly staff and outdated hotel room conditions.
Business reply on Google
Alicia, thank you for sharing your comments. We would appreciate the opportunity to address your concerns directly. Please reach out to our Director of Rooms if you would like to further discuss your experience. Sincerely, Summer Shoemaker
The room was dirty with hair found in the shower.
Business reply on Google
Jason, thank you for sharing your comments. We would appreciate the opportunity to address your concerns directly. Please reach out to our Director of Rooms if you would like to further discuss your experience. Sincerely, Summer Shoemaker
An unauthorized person entered the hotel room while guests were present.
Business reply on Google
Kat, thank you for taking the time to share your feedback and for working with our team to resolve the matter. If you would like to further discuss your experience, please reach out to our Director of Rooms. Sincerely, Summer Shoemaker
Incorrect room assignment and unauthorized charges for returned beach towels.
Business reply on Google
Michelle, thank you for sharing your comments. We would appreciate the opportunity to address your concerns directly. Please reach out to our Director of Rooms if you would like to further discuss your experience. Sincerely, Summer Shoemaker
Unsanitary room conditions and unsafe pool water caused health issues.
Business reply on Google
Dear Mr. M, Thank you for taking the time to share your feedback regarding your recent stay. We appreciate the opportunity to better understand your experience. A member of our leadership team has had the chance to speak with you directly, and we are grateful for the conversation and your candor. Please know that your comments have been shared internally and are being taken seriously as part of our ongoing commitment to improvement. We value your feedback and thank you again for bringing this to our attention. Sincerely, Summer Shoemaker
The hotel room was unsanitary with blood clots and hair present.
Business reply on Google
Dear Ibrahim, Thank you for taking the time to share your feedback regarding your recent stay. We appreciate the opportunity to better understand your experience. A member of our leadership team has had the chance to speak with you directly, and we are grateful for the conversation and your candor. Please know that your comments have been shared internally and are being taken seriously as part of our ongoing commitment to improvement. We value your feedback and thank you again for bringing this to our attention. Sincerely, Summer Shoemaker
excessive nightly parking fees and restricted public parking access
Business reply on Google
Zach, thank you for sharing your comments. We would appreciate the opportunity to address your concerns directly. Please reach out to our Director of Rooms if you would like to further discuss your experience. Sincerely, Summer Shoemaker
Suite was dirty, experienced electrical outages, and recurring plumbing issues.
Business reply on Google
Malishka, thank you for sharing your comments. We would appreciate the opportunity to address your concerns directly. Please reach out to our Director of Rooms if you would like to further discuss your experience. Sincerely, Summer Shoemaker
Broken air conditioning, billing errors, and missing personal property.
Business reply on Google
Bre, thank you for sharing your comments. We would appreciate the opportunity to address your concerns directly. Please reach out to our Director of Rooms if you would like to further discuss your experience. Sincerely, Summer Shoemaker
Unsanitary food service, excessive wait times, and lack of management response.
Business reply on Google
Dear Elizabeth, Thank you for sharing your comments. We would appreciate the opportunity to address your concerns directly. Please reach out to our Director of Rooms if you would like to further discuss your experience. Sincerely, Summer Shoemaker
The hotel rooms are musty and the property is run down.
Business reply on Google
S T, we’re disappointed to read that your experience at San Diego Mission Bay Resort felt anything less than what you expected. Our bayside setting, expansive lawns, and open-air layout are intentionally designed to feel relaxed and connected to Mission Bay. We’re reviewing your feedback closely with our leadership team to ensure every room reflects the quality and condition our guests deserve. Sincerely, Summer Shoemaker