San Diego Nail Lounge

Business reply on Google

Hi Whitney, Thank you for sharing your feedback. We sincerely apologize for the wait and for the lack of communication regarding the delay. We understand how frustrating it is to be told one wait time and then end up waiting longer than expected. We strive to provide accurate wait estimates and keep guests updated, and we're sorry that didn't happen during your visit. While appointments do help us better manage our schedule, we always do our best to accommodate walk-in guests as well. Unfortunately, on busy days there can occasionally be unexpected delays, but we should have communicated that more clearly. We appreciate you bringing this to our attention, as it helps us improve the experience for future guests. If you're willing to give us another opportunity in the future, we would love the chance to provide you with the level of service we're known for. Thank you again for your feedback.

Business reply on Google

Hi Tsarina, Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent experience did not meet the level of service and professionalism we strive to provide. We understand how frustrating it can be to arrive for an appointment feeling rushed and then not feel properly welcomed or communicated with. Consistency in customer service is extremely important to us, and we’re disappointed to hear that your visit felt disorganized and uncomfortable. We also want to apologize for the lack of communication regarding your appointment and for any confusion at check-in. While we understand your frustration, we never want any guest to feel ignored or unwelcome during their visit. Your feedback regarding the front desk experience has been taken seriously and will be addressed internally with our team. We are continuously working to improve both our operations and guest experience so that every visit feels warm, professional, and well coordinated from start to finish. We truly appreciate you bringing this to our attention and giving us a chance in the past. If you’re open to it, we would genuinely appreciate the opportunity to welcome you back and provide

Business reply on Google

Hi Kate, We’re sorry to hear about your experience, especially as a returning client. Your feedback is important to us, and we’d like to clarify a few details while also addressing your concerns. At the time of your visit, you arrived shortly before closing and requested a service that typically requires additional time to complete. Despite this, our team did their best to accommodate you and complete the service the same evening. Regarding payment, we do process transactions at closing time as part of our system requirements, but this should never impact the level of care you receive, and we apologize if it felt that way. We also offered to have any concerns corrected and to complete your design the following day with the appropriate technician. We’re sorry that the timing did not work out during your return visit. We always strive to provide quality service and a great experience from start to finish, and we regret that we did not meet your expectations this time. If you’re open to it, we would still appreciate the opportunity to make things right for you. Thank you again for your feedback.

Business reply on Google

Hi DogSnax, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your visit did not feel comfortable or meet your expectations, especially given what you’re going through. Our goal is always to provide a relaxing, respectful, and welcoming experience for every guest, regardless of the service they choose, and it’s clear we fell short during your visit. We take your feedback seriously, particularly regarding the pace of service, communication, and how you were made to feel. That is not the level of care or professionalism we strive for, and we will be addressing this with our team to ensure it does not happen again. We would really appreciate the opportunity to make this right. If you’re open to it, please reach out to us directly so we can personally follow up and provide a better experience moving forward. Thank you again for your honest feedback. We truly wish you all the best in your recovery.

Business reply on Google

Hi Alina, We’re sorry to hear about your experience and appreciate you bringing this to our attention. We do offer a 10-day crack and chip warranty, and we’re always happy to repair any affected nails within that period. We offered to fix the nails under our warranty, however, the request involved changing to a different gel color, which is considered a separate service. We always strive to be transparent with our policies while still providing the best possible service to our clients. That said, we value your feedback and will continue working with our team to improve both service quality and communication. If you’d like to discuss this further, please feel free to reach out to us directly, we’d love the opportunity to make things right.

Business reply on Google

Hi Mariah, We would like to sincerely apologize for the experience you had today. Please feel free to message or call us, we would like to have a chance to resolve this issue. Thank you for your patronage and we look forward to having an opportunity to serve you again.