San Jose Airport Terminal A

confusing signage for the car rental shuttle location

Poor customer service and expensive, low quality food options.

TSA staff member was rude and unhelpful when asked a question.

TSA agent engaged in inappropriate physical contact during security screening

Infrequent bus connections cause long travel times at the airport.

poor public transit access to the airport terminal

insufficient and poorly located electrical outlets for charging devices

Lack of lounge access for premium class travelers

Long security wait times due to insufficient staffing and equipment.

The airport terminal is outdated and small.

Security checkpoint delays and inefficient lane management at San Jose Airport.

Staff behavior and confusing policies caused the customer to miss flight.

staff were rude and discriminated against the customer based on race