San Jose Mineta International Airport
✈️ Airlines · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive wait times at baggage claim due to staff inefficiency.
Business reply on Google
Hi J D - thanks for sharing your experience. You've reviewed airport administration. Airlines, not the airport, are responsible for baggage. We can share your review with our partners if you email [email protected] with more details such as the date/time/flight number. -SJC
Airport staff failed to assist a blind passenger with directions.
Business reply on Google
Hi KS - Thank you for reaching out to us about this occurrence. We apologize that our staff weren't responsive to your requests for direction. We strive to provide an accessible and accommodating facility to the public and will immediately work to retrain our staff to ensure that even when they don't immediately know the answer to a question, they will know to ask our Operations team for assistance and relay the requested information to the customer. -SJC
TSA staff allegedly engaged in discriminatory screening practices and poor wifi…
Business reply on Google
Hi Bailee - we appreciate your sharing your experience with us. You've reviewed Airport Administration. We're a different government agency than TSA. We can forward this over to them for internal review on your behalf but they'd need more details about when you went through security / which terminal, etc. We do have responsibility for the WiFi and do apologize for the inconvenience for that. In order for us to investigate what happened, we'd need you to email [email protected] (for both problems). It would help us to know: • The date and time of the issue • The type of device you were using • Your location when attempting to connect • Whether you were connecting to ‘sjcfreewifi’ • If you reached our splash screen • Whether the issue is related to speed or connectivity Thank you -SJC
TSA agent caused unnecessary delays and refused supervisor access
Business reply on Google
Hi Ngoc - that sounds very frustrating. You've reviewed airport administration, a different government organization, but we can share your feedback with our partners if we have more information. Please email [email protected] with details about when you went through and which terminal. That'll help them investigate. Thanks -SJC
Airport facilities are damaged and staff are underqualified and insufficient.
Business reply on Google
Hi Rosa - thanks for the review. If you'd like to provide us with more specifics, we can email that to HMS Host. [email protected] Thanks -SJC
Security staff handled personal items with dirty gloves and communicated poorly.
Business reply on Google
Hi There - we're unclear on whom you're reviewing. You've reviewed SJC Airport Administration. We don't manage security personnel. If you're trying to reach TSA, please email [email protected] so we can forward your feedback to them. Thanks -SJC
Long wait times for gate access and luggage retrieval.
Business reply on Google
Hi John - we apologize for the delayed reply. Airlines are responsible for luggage, not the airport. We hope you got your luggage. - SJC
Security staff member exhibited aggressive behavior and rude language toward travelers.
Business reply on Google
Hi Marlene - thank you for taking the time to let us know. So we can send this to the right people for internal review, please email [email protected] with more details that would allow them to take action. We need to know the date, time, terminal, etc. -SJC
long wait time due to lack of staff at check-in
Business reply on Google
Hi Chase - can you please email [email protected] with more details? Thanks - SJC
Airport traffic enforcers are aggressive and unprofessional toward drivers.
Business reply on Google
Hi Denise - thank you for your feedback and for the email exchange. -SJC
Constant loud music throughout the entire airport terminal
Staff member confiscated a gift item during the checkout process.
Business reply on Google
Hi Juam - thanks for your feedback. You've reviewed Airport Administration, not TSA. We can share your review with them but will need more details including time/date/flight/terminal etc. Please email [email protected]. A quick note on confiscated items; if your item is over the limit all TSA agents are told to confiscate it. https://www.tsa.gov/travel/security-screening/liquids-aerosols-gels-rule#:~:text=You%20are%20allowed%20to%20bring,screening%20will%20require%20additional%20screening. -SJC
The airport seating area and carpet were dirty and unmaintained.
Business reply on Google
Hi Yamashita - we appreciate the feedback and would like to know more details. Can you please email [email protected] so we can investigate? -SJC
Airport staff provided no assistance with lost luggage and were dismissive.
Business reply on Google
Hi Damon - thank you for sharing your feedback. We'll pass your concerns to Frontier. Just so you know, the Airline is a separate business from the Airport. The Airport is not responsible for luggage and does not have access to the Airline's system. Frontier Airline's phone number is posted in the Terminal A baggage area. The phone number you were given is the same phone number the Airport has. We did follow up with the employee who assisted you. She did email Frontier on your behalf and did speak with you several times to keep you updated about what she discovered. We are sorry you feel that was not enough. As the employee informed you, you need to file a claim with the Airline involved and keep your receipts. - SJC
The airport facilities are outdated and bathrooms lack basic supplies.
Business reply on Google
Hi There - thank you for your review. Our terminals have actually been updated. Terminal B was built in 2010 and our Interim Gates Facility was opened in June of 2019. If you go to our website, you'll see restaurant hours and what is available throughout the whole, walkable, building: https://www.flysanjose.com/restaurants. Our janitorial staff do their best to keep restrooms clean for each inbound flight. But when hundreds of people use the restroom as soon as they depart the planes, the restroom can become messy in a manner of minutes. You could assist us by texting the number posted in each restroom to alert our staff that a specific restroom needs, say, more soap. -SJC
The airport terminal and food service areas are unclean and inefficient.
Business reply on Google
Hi Debbie. We appreciate the feedback. In order to perform any action based on your concerns, we will need more specific information. For example, there are multiple restrooms in Terminal B. A nearby gate number would help. Please email [email protected]. Thanks! -SJC
TSA agent was rude and condescending regarding check-in procedures.
Business reply on Google
Hi Andrew - can you please email [email protected] with more details such as date and time of travel and flight number so we can share with the appropriate managers? We, airport administration, do not manage TSA employees. Thanks -SJC
Airport staff prohibited a tripod from being carried on board.
Business reply on Google
Sorry to hear about your tripod. We, SJC airport administration, don't determine what is and isn't allowed on board. That's up to the airlines. If you'd like to reach out to one of our airlines here in San Jose, California, please visit: https://www.flysanjose.com/airlines Thanks - SJC
Flight delays, poor communication, and mishandled luggage during travel
Business reply on Google
Hi - it sounds like you may have had a bad experience with an airline. If you would like to provide us with more information, we can send your feedback to the appropriate airline partner. Please email us at [email protected]. Thanks - SJC
Staff denied pre-boarding access to a passenger with a disability.