Santiago Supermarket
🛒 Retail & Products · Hilliard
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Manager used foul language and mocked a customer and a minor.
The customer received the wrong type of meat.
Tamales lacked meat and cheese filling and had thick masa.
The ramen was excessively oily and the restaurant refused a refund.
The meal was missing items and had incorrect portion sizes.
Business reply on Google
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. This is not the standard we aim to deliver, and your feedback will help us make improvements. We’d love the opportunity to make things right — please feel free to reach out to our team or ask for a manager on your next visit. Thank you again for your honesty.
Limited product selection and high prices for non-Mexican goods.
Business reply on Google
Thank you for your honest feedback — we truly value it. We understand how important it is to find products from a wide range of Latin cultures, and we’re sorry we didn’t meet your expectations during this visit. Expanding our inventory with more diverse and affordable options is something we're actively working on. We hope you'll give us another chance in the future as we continue improving and listening to our community's needs. Your input helps us grow — thank you again for sharing it.
Long wait times for food service
The torta was dry and of poor quality.
Customer experienced food poisoning after consuming non-fresh ingredients.
The burrito was missing rice and beans as advertised.