Santikos Embassy

The bar staff appeared unhappy and potentially mistreated.

Theater has poor maintenance, dirty seats, and low quality food.

The theater floors and seats were dirty and in poor condition.

theater staff failed to provide refund or compensation for unused ticket

unsanitary concessions and poor staff organization causing long wait times

Lack of accommodations and poor management response to customer concerns.

Staff refused bucket return and failed to enforce purchase limits.

Customer served expired nachos and denied a refund for the product.

Manager refused to resolve an issue for a customer

Unsanitary theater conditions and unprofessional, harassing staff behavior.

Disrespectful staff and poor management at the theater

Prohibited outside water and intrusive bag searches at the theater.

Invasive bag search policy without entry permission

Manager refused to allow customer to search for a lost wallet.

Rude staff, high concession prices, and poor facility cleanliness.

Frequent unavailability of concession items and refusal to provide trays.

Concession stand closes before the final movie screening ends.

The theater hallway was dirty and the drink machine was broken.

The theater stopped providing water cups and popcorn sharing trays.

Excessive service restrictions and broken theater seating.