Santikos Northwest
🎬 Entertainment · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Theater policy prohibits reuse of purchased collectible popcorn buckets.
Staff lacked positive attitude and drink selection was limited.
The movie theater was filthy with trash and debris throughout.
Management failed to address harassment and disruptive behavior from other guests.
Unclean theater and inefficient service at the concession pickup window.
Difficult kiosk interface and unhelpful staff caused customer to miss movie.
The theater was not clean and had poor bag policies.
Staff asked family to leave due to child's behavior
The theater offers a poor selection of artistic movies.
Manager refused ticket exchange and displayed unprofessional behavior.
Restrooms were dirty and lacked soap dispensers.
Lack of basic amenities and uncomfortable theater temperature.
theater refused cash and tap pay and denied a ticket refund
Staff are unhelpful and amenities have been removed.
Business reply on Google
So elated to hear that not only did you enjoy the new renovations but also received great service. Hope to have you back soon John. -Davina C
Loud cricket noises in theater and refusal of cash payment.
Rude staff, broken seat, and poor food quality.
Intrusive bag checks, broken seating, and poor customer service.
Presence of roaches and unprofessional staff behavior at the theater.
The movie theater experienced audio failure and broken seating.
Business reply on Google
Aaron, Sorry that there was a system error on this visit. We can't wait to do better on your next one. Happy to hear that rainchecks were issued so you can come back on us. Davina C
Inaccurate movie schedule and lack of bar services.
Business reply on Google
Hi Kenzie, I am sorry to hear about the poor experience at Northwest. Northwest does offer a limited food menu, but the bar is always open during business hours, drink order place from the concession stand. I would like to better understand the situation that lead to you not being able to see the movie you visited the location for. Please reach out to [email protected] for I may assist you better. -Greg S