Santikos Palladium

Poor customer service and unresolved seating issues during a movie screening.

The theater seats are uncomfortable and the experience is overpriced.

restrictive drink purchase policy and poor customer service

Staff singled out customer for intrusive security screening.

The theater misrepresented a standard screening as a premium IMAX experience.

Staff refused to provide fresh popcorn and threatened to call security.

Staff refused medical accommodation for water and exhibited discriminatory behavior.

Poor IMAX audio quality and lack of auditorium cleanliness

Staff refused service due to a slightly damaged identification card.

Staff refused to allow outside water for baby formula preparation.

Dine-in service was unavailable despite expectations during the booking process.

The theater screen was too small and restrooms were dirty.

Poor customer service, denied refunds, and harassment by security staff.

online reservation system does not accept rain checks or vouchers

The food served was stale and not at the proper temperature.

Staff provided poor service and inaccurate information regarding beer availability.

Staff refused to provide an extra plate for purchased food items.

Lack of enforcement regarding disruptive audience behavior during movie screenings.

Manager was rude and unprofessional regarding theater seating policy

theater seating was worn, ripped, and uncomfortable