Scene75 Entertainment Center I Columbus
🎬 Entertainment · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Attractions were unstaffed and unavailable during the visit.
Business reply on Google
Thank you for sharing such detailed feedback, Anna. We are truly sorry that both of your visits were disappointing, from the long weekend lines to the unattended attractions and the lack of follow-through when your family asked for help. That is not the experience we want guests to have. We would appreciate the opportunity to learn more and address your concerns offline. Please reach out to [email protected] so our team can review what happened.
Multiple attractions were broken, dirty, and misleadingly priced.
Business reply on Google
Thank you, Ashley A, for taking the time to share your experience at Scene75 Columbus. It's disappointing to hear about the issues you faced during your visit, and it's clear that the experience did not meet expectations. Please reach out to [email protected] so we can discuss your experience further and work towards making things right. Your insights are crucial in helping us improve.
Attractions were unavailable due to a lack of staff members.
Business reply on Google
Thank you, Aaron, for sharing your experience with us. It's really disappointing to hear about the staffing issues and the inconvenience it caused during your visit, especially with the go-karts. Ensuring a smooth and enjoyable experience is super important, and it's clear that things didn't go as planned. The feedback is valuable and helps in making necessary improvements. Please feel free to reach out to [email protected] so the team can address your concerns directly. Appreciate the honest feedback and hope to make it right in the future.
excessive wait times and a ride malfunction involving trapped passengers
Business reply on Google
Thank you, Bry 'N Jenn Hyduke, for sharing your experience with us. It's truly disappointing to hear about the long wait times and the issues you encountered during your visit. Ensuring a fun and smooth experience for our guests is a top priority, and it's clear that we missed the mark this time. Please reach out to [email protected] so that the team can address your concerns directly and work towards making things right. Your feedback is invaluable in helping us improve.
excessive wait times and insufficient staffing for attractions
Business reply on Google
Thank you, Tom, for sharing your experience with us. It's really disappointing to hear about the long wait times and staffing issues you encountered during your visit. The situation you described is not what we aim for, and it's important for us to address these concerns. Please reach out to us at [email protected] so we can discuss this further and work towards a resolution. Your feedback is crucial in helping us improve, and we hope to make things right for you.
multiple attractions and amenities were closed with insufficient staff available
Business reply on Google
Thank you, Amy, for taking the time to share your experience with us. Please consider reaching out to [email protected] so the team can address your concerns directly and work towards making things right. Your input is greatly appreciated, and efforts will be made to ensure a better experience in the future.
The facility has poor cleanliness, broken equipment, and unstaffed service areas.
Business reply on Google
For further assistance or to discuss your visit in more detail, please reach out to [email protected]. Your input is valuable in striving to improve the experience for all guests.
Broken games, long wait times, and refusal of refund request.
Business reply on Google
Please feel free to reach out to [email protected] so that we can address this matter further and make things right for you. Your input is greatly appreciated, and we hope to have the opportunity to provide a better experience in the future.
Staff failed to accommodate a child with sensory sensitivities.
Business reply on Google
Thank you, Janine, for sharing your experience with us. It's truly disheartening to hear about the challenges faced during your visit. Please reach out to [email protected] so we can address your concerns directly and work towards a resolution. Thank you for bringing this to our attention.
Staff were unavailable to honor the Mother's Day promotion
Business reply on Google
Thank you, Alex, for sharing your experience with us. It's truly disappointing to hear about the inconvenience faced during your visit, especially when you were looking forward to our Mother's Day promotion. Please reach out to [email protected] so the team can look into this further and ensure a better experience in the future. Your feedback is invaluable in helping improve our services.
Rides were closed despite staff being present on site.
Business reply on Google
Thank you, John, for sharing your experience with us. It's truly disappointing to hear that your visit was not a good experience. The situation you described is not reflective of the standards we strive to uphold. Please reach out to [email protected] so that the team can address your concerns directly and work towards a resolution. Your feedback is invaluable in helping us improve and provide a better experience for all visitors.
Poor communication and long wait times for attractions.
Business reply on Google
Thank you, Tim, for sharing your experience with us. It's truly disappointing to hear about the challenges faced during your visit, especially on such a special occasion. Please reach out to [email protected] so that the team can address these concerns directly and work towards making improvements. Your feedback is invaluable in helping us enhance the experience for all guests.
Broken arcade machines and rude staff member in prize room.
Business reply on Google
Thank you, Chanda, for sharing your experience. It's truly disappointing to hear about the issues faced during the visit, especially with the machines and the interaction in the Prize Room. Please reach out to [email protected] so the team can assist further and work towards making things right. Your experience matters, and efforts will be made to ensure future visits are much more enjoyable.
Rides were unstaffed and staff members were rude to customers.
Business reply on Google
Thank you, Andrew, for sharing your experience with us. It's truly disappointing to hear about the issues you faced during your visit, especially with the inflatables and staffing. Please reach out to [email protected] so that the team can address these concerns directly and work towards making things right. Your feedback is invaluable in helping improve the experience for all our guests.
Overcrowding and lack of staff control ruined the birthday experience.
Business reply on Google
Thank you, Shelby, for sharing your experience with us. It's truly disheartening to hear about the challenges faced during your visit to Scene75 Columbus. Please contact us at [email protected] so we can address your concerns directly and work towards a resolution. Your feedback is invaluable in helping us enhance our services and ensure a better experience for all visitors.
Multiple arcade games were broken or malfunctioning during the visit.
Business reply on Google
Thank you, Jennifer, for sharing your experience with us. It's truly disappointing to hear that your visit didn't meet expectations. Please feel free to reach out to [email protected] so we can address your concerns directly and work towards making things right. Your input is greatly appreciated, and we hope to have the opportunity to provide a better experience in the future.
Broken go-karts and lack of arcade staff to assist customers
Business reply on Google
Thank you, Samantha, for taking the time to share your experience. It's really disappointing to hear about the issues your nephew faced with the go-kart and the lack of assistance with the arcade games. Providing a fun and seamless experience is super important, and it sounds like we missed the mark during your visit. Please reach out to [email protected] so we can address these concerns directly and work towards improving your future visits. Your feedback is crucial in helping us enhance our services.
unavailable beverages and lack of bathroom maintenance
Business reply on Google
Thank you, Kara, for taking the time to share your experience. It's disappointing to hear about the issues you faced during your visit, especially on a special occasion like Valentine's Day. Not having light beers available and encountering restroom problems is definitely not the standard we aim for. Please reach out to us at [email protected] so we can address these concerns directly and ensure a better experience in the future. Your feedback is valuable in helping us improve.
Broken attractions and unsanitary bathroom facilities with missing supplies.
Business reply on Google
Thank you, Tiffany, for sharing your experience with us. It's truly disappointing to hear about the issues you encountered during your visit, and it's clear that the experience did not meet your expectations or our standards. The situation with the attractions and the restroom facilities is concerning, and it's important to address these matters promptly. Please reach out to us at [email protected] so we can discuss this further and work towards making things right. Your feedback is invaluable in helping us improve our services.
Staff member was rude and unhelpful to guests.
Business reply on Google
Dear Alisa, Thank you for taking the time to share your experience with us. I am truly sorry to hear about the interaction you had during your visit. It is our goal to ensure every guest has a fun and enjoyable time at Scene75, and it is disappointing to learn that we fell short during your visit. Please know that we take your feedback seriously and will address this matter with our team to ensure it does not happen again. We value your input and are committed to improving our service. If you have any additional feedback please feel free to reach out at [email protected]. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future. Sincerely, Scene75 Entertainment Center Columbus