Schilo's
🍽️ Restaurants · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Long wait times and poor service quality for cold sandwiches.
Business reply on Google
Thank you Scott for sharing your experience with us. I’m very sorry for the long wait, the confusion with your order, and the disappointing quality of your sandwiches. It’s our responsibility to ensure new team members are properly supported so service doesn’t suffer. We also should have provided our house mustard when you requested it — that’s a basic detail we should always get right. Your feedback will be addressed with our team so we can correct these issues. I appreciate you bringing this to our attention, even though we clearly fell short during your visit.
Frequent interruptions and poor quality of the red cabbage dish.
Business reply on Google
Thank you for sharing this with us Kevin. We’re truly sorry that the frequent check‑ins disrupted your meal and caused your food to get cold. Our goal is attentive service, not interruptions, and we’ll coach our team. We also appreciate your note about the red cabbage and will make adjustments where needed. We value your feedback and hope to serve you a better experience in the future.
The food was poorly prepared and the facility had leaks.
Business reply on Google
We truly apologize that your visit was anything short of a good experience. We take complaints seriously and want improvement in our establishment so we can provide a much better experience in the future. We appreciate your critiques and hope to show more consistency with our food for all of our patrons.
Cold food, missing items, and lack of parking validation provided.
Business reply on Google
Wendy I am so sorry that this was your experience yesterday, there is no excuse for such underwhelming food and less than satisfactory service. We try to provide our guests with an exceptional experience, and I apologize this was anything less than that. Please email me at [email protected] so we can make this right for you. Again, I sincerely apologize.
Overcharged for takeout and experienced long wait for cold food
Business reply on Google
DJ, we apologize for the inconvenience and poor service you experienced. There is no excuse for the trouble we caused you and are saddened by this as we pride ourselves in great food and customer service.
The sandwich had small portion sizes and stale bread.
Customer was ignored by staff while waiting to place an order.
Long wait times and cold, incorrectly prepared food served.
Business reply on Google
Jennifer, we sincerely apologize that your experience did not meet expectations. We value your feedback and regret the delays and food quality issues you encountered. Your comments will be shared with our team to ensure we improve. If you're ever back in town, we’d love the chance to make things right for you!
Business was closed during posted operating hours
Business reply on Google
We sincerely apologize for the inconvenience this caused you. We will be more proactive moving forward with signage and public posts about our Holiday hours. The company was off to celebrate the Easter holiday with their families. We hope our paths may cross soon, again our apologize for lack of communication on our part.
The server was impatient and dismissive toward first-time customers.
Business reply on Google
Thank you for sharing your experience with us Crystal, and we sincerely apologize for the disappointment you felt during your visit. At our restaurant, we strive to provide excellent service and make every guest feel welcomed, especially first-time visitors, and I'm truly sorry that we fell short in your case. I would like to assure you that your feedback is valuable to us. I will personally address this with our team to ensure we improve our attentiveness and hospitality. Our goal is to create a positive and enjoyable experience for all of our guests, and we regret that we did not meet that standard for you. If you're open to giving us another chance in the future, I’d love the opportunity to make things right and provide you with the great service and food that we’re known for. Please feel free to reach out if you'd like to discuss this further—I’m here to help. Again, I apologize and thank you for letting us know. Your feedback is key to helping us grow and improve. Safe travels, and I hope the rest of your time in San Antonio is wonderful!
The breakfast sausages were dry and the biscuits were served cold.
The customer was ignored by the waitstaff and left without ordering.
Long wait times for seating and food service.
Slow service, poor food quality, and missing menu items.
unsanitary conditions due to dogs being allowed in the dining area
The burger was dry and missing the requested mayonnaise.
The food was served cold and the service was inattentive.
The restaurant served raw pork sausage and poor quality food.
Business reply on Google
I'm so sorry Kyle. Your server should have returned your plate to the kitchen to be re-made. I would have also recommended a different type of sausage as you did not care for the taste of that variety. I wish you or your server had alerted a manager. We would have been happy to correct any issue asap. We do nake mistakes. I do apologize.
The food served was poor quality and poorly prepared.
Food quality and authenticity did not meet expectations.