Scioto Urgent Care
🩺 Health & Wellness · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Provider refused requested test and facility ignored itemized billing requests.
Business reply on Google
HI Elizabeth - Thank you for your feedback and review. We will review your feedback with our team.
The clinic lost the patient's medical records from a previous visit.
Business reply on Google
Hi Klarissa - We regret any inconvenience you encountered during your visit. We take all feedback seriously and will use your comments to improve the quality of our service. Thank you
Staff were rude and unprofessional regarding the patient's care.
Business reply on Google
Thank you for your review. If you have any follow-up please call our office directly. Thank you
The doctor rushed the appointment and provided inadequate care.
Business reply on Google
Hi Haven - We're sorry to hear that you had this experience at Scioto Urgent Care. We have a patient-focused culture and want to provide each patient with a great experience. When you have a moment, will you please contact us at 614-789-9464 so we can discuss this further? Thank you.
Staff forgot patient during testing and exhibited unprofessional behavior
Business reply on Google
Hi Ranin - We're sorry to hear that you had this experience at Scioto Urgent Care. We have a patient-focused culture and want to provide each patient with a great experience. When you have a moment, will you please contact us at 614-789-9464 so we can discuss this further? Thank you.
Inadequate COVID-19 safety protocols and improper sample handling by staff.
Business reply on Google
Hello, Thank you for the feedback. At Scioto Urgent Care we have been at the forefront of the battle against the Coronavirus pandemic since it appeared here in the spring. We have been constantly adjusting our systems to reflect the current, changing advice from the CDC, ODH, and Re-Open Ohio in an effort to provide a safe atmosphere for both the staff and patients. We will review our current policies and procedures toward that end and would welcome the opportunity to speak with you. Please feel free to reach out to our manager or owner at any time. Thanks again!
Staff were unprofessional and dismissive during a Covid test follow-up.
Business reply on Google
Thank you for the feedback. We read and take to heart every review. I am sorry you had a poor experience with our urgent care and would ask you to reach out to our manager to see if there is anything we can do to help correct this situation. Thanks again
prescribed treatment for bronchitis failed to improve patient symptoms
Business reply on Google
Hi Kartheek - Thank you for your feedback and please reach out to us so we can help correct the situation. Thank you
delayed covid-19 test results
Business reply on Google
We are sorry to hear about your frustration. Currently we are seeing a large influx of Covid-19 tests and doing our best to communicate the status of the results as they arrive from the lab. Unfortunately, once the sample is sent to an outside lab, we too have to wait for the results to be released by them. This is the reason we have recently switched from sending tests to outside labs. We now have the ability to do RAPID testing here at Scioto Urgent Care, so that our patients have results before they leave the office. This should alleviate turn around times. If you have any questions please contact us at 614-789-9464.
Doctor dismissed patient symptoms and provided inadequate medical consultation
Business reply on Google
We're sorry to hear that you had this experience at Scioto Urgent Care. We have a patient-focused culture and want to provide each patient with a great experience. When you have a moment, will you please contact us at 614-789-9464 so we can discuss this further? Thank you.
The patient was charged over four hundred dollars for a brief visit.
Business reply on Google
We're sorry to hear that you had this experience at Scioto Urgent Care. We have a patient-focused culture and want to provide each patient with a great experience. When you have a moment, will you please contact us at 614-789-9464 so we can discuss this further? Thank you.
The clinic refused service due to lack of a printed insurance card.
Business reply on Google
Thank you for providing your feedback and letting us know how you feel. Unfortunately, without the proper and necessary billing information for your insurance company it is very difficult to ensure an office visit will be covered by insurance. Like most providers, this is why we require the insurance card be present. Thank you again for your feedback and we hope this helped clarify the issue.
Doctor failed to provide necessary IV fluids as requested
Patient billed for copay despite receiving no medical treatment.
Staff provided incorrect insurance information resulting in an unexpected bill.
Staff provided incorrect billing information resulting in higher patient costs.
Medical staff provided negligent care and failed to diagnose the condition.
Staff prescribed medication the patient was allergic to and lied about it.
The clinic does not accept insurance and requires higher upfront payments.