Scobey Moving & Storage
🔧 Home Services · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Sales representative was unprofessional and provided an overpriced quote.
Business reply on Google
Thank you for your feedback Shelly. We sincerely apologize that this was your experience with our team. This is absolutely not how we want anyone's experience to be with any mover and are immediately addressing our shortfall. From the top of our organization all the way down through our sales and customer service teams we have leveraged your feedback as a training opportunity to improve this process not just with your salesperson, but for our entire team. Rachel Mance our Director of Sales left a voicemail for you and I am available to discuss any additional feedback you might have. Eric Barker, Vice President, Scobey Moving 915-615-0800.
Unprofessional staff and failure to provide promised documentation of packed items.
Business reply on Google
We appreciate your feedback and are sorry to hear about your recent experience. It's concerning to learn about the issues you faced with professionalism and communication during your move. We value your trust and want to ensure your peace of mind, so we encourage you to contact Mayflower Customer Care at 800-241-1321 for further assistance. Your insights are important to us as we strive to improve our services. Thank you for bringing this to our attention, and we’re here to support you.
Movers caused property damage and concealed it from the customer.
Business reply on Google
Joe, thanks for providing valuable feedback on your recent move. We'd like an opportunity to address your concerns; however, we're unable to identify you from the information provided in your review. We hope you'll reach out to United Customer Care at 800-948-4885 for assistance.
Moving company damaged furniture and failed to return missing light parts.
Business reply on Google
We value your insights and appreciate your feedback. We want every customer to have a positive moving experience and our team is reviewing your concerns to make moving better for every customer we serve.
Moving company failed to meet packing, loading, and delivery schedule commitments.
Business reply on Google
Thank you for your feedback. We understand how important a seamless moving experience is and regret any frustration caused by the unexpected changes during your move. The final volume and weight of your shipment were significantly higher than originally estimated. To protect your belongings and avoid unnecessary handling, we utilized vaults for pickup. Due to the increase, we needed to make multiple trips to complete the delivery. We appreciate your patience throughout the process and are always open to discussing any remaining concerns directly.
Moving company failed to meet deadlines and left items behind.
Business reply on Google
Thank you for your feedback. We understand how important a seamless moving experience is and regret any frustration caused by the unexpected changes during your move. The final volume and weight of your shipment were significantly higher than originally estimated. To protect your belongings and avoid unnecessary handling, we utilized vaults for pickup. Due to the increase, we needed to make multiple trips to complete the delivery. We appreciate your patience throughout the process and are always open to discussing any remaining concerns directly.
poor communication and unhelpful staff regarding warehouse dock access
Business reply on Google
We value your insights and appreciate your feedback. Our team is reviewing your comments to better the experience in the future.
Movers failed to pack high-value items and mislabeled household goods.
Business reply on Google
Jessica, thank you for bringing this matter to our attention. Unfortunately, our team only packed your items and we were not the hauler. Please contact your move coordinator for more information on your hauler.
Movers exhibited unprofessional behavior, damaged property, and stole personal items.
Business reply on Google
We value your insights and appreciate your feedback. We want every customer to have a positive moving experience and our team is reviewing your concerns to make moving better for every customer we serve. Please call our office if you'd like to talk about your experience.
Moving crew caused property damage and failed to disclose it.
Business reply on Google
Avery, we're sorry to hear you were dissatisfied with our services. Quality customer service and doing business with honesty and integrity are extremely important to us. We'll be reviewing your feedback with all parties involved to demonstrate what we could've done better.
Moving crew provided poor service and damaged household goods during transit.
Business reply on Google
We're sorry to hear you have some concerns about your move and would like to investigate further. However, we're unable to identify you based on your review. At your convenience, please give us a call.
High value items were missing from the storage container upon delivery.
Business reply on Google
Thank you for the feedback! We're glad to hear the crew took good care of you. We'll make sure to share your feedback with Robert, Kim and Sarah. Best of luck in your new home!
artwork damaged during move due to improper packing
Business reply on Google
We're sorry to hear you have some concerns about your move and would like to investigate further. However, we're unable to identify you based on your review. At your convenience, please call Mayflower Customer Care at 800-241-1321.
Missing crate, water damage, and theft of personal items during move.
Business reply on Google
Thank you for providing the feedback, Katlyn. We aim to deliver a premier moving experience, and we apologize that this wasn’t the case for you. Since your move, we reviewed some of our procedures and we have implemented some additional policies to prevent this from occurring.
Company allegedly falsified shipment weights causing significant financial loss to…
Moving crew failed to arrive at the scheduled time
Business reply on Google
Brandy, we are sorry to hear about this. We understand that you are working with Total Military Management (TMM) and they are coordinating the move for you. At your soonest convenience, please reach out to your coordinator at 866-739-7856. Thank you.
movers failed to communicate delivery time and perform requested assembly tasks
Delayed delivery and damaged household goods during a move.
Delivery of household goods is significantly delayed beyond the promised window.
Delivery team caused property damage and claims process is unresponsive