Scottish Inns & Suites Gulf Fwy, Houston, TX

Hotel staff withheld deposit and exhibited unprofessional behavior toward guest.

The hotel is filthy, smells of urine, and has bedbugs.

Staff harassed guests before checkout and provided poor room amenities.

excessive noise from other rooms and street traffic

Housekeeping staff allegedly stole a valuable necklace from the hotel room.

Manager denied room availability despite prior confirmation of hourly rates

hotel policy prohibits visitors from entering the premises

Management was rude and aggressive regarding checkout time.

Front desk staff was unfriendly during the check-in process.

Hotel staff failed to locate or return a guest's lost pillow.

Owner harassed elderly guests and attempted to extort extra fees.

Staff refused to allow a visitor to assist with luggage.

Staff were rude and confrontational during checkout and beds were uncomfortable.

Front desk staff exhibited discriminatory behavior and poor service.

Staff were hostile and personal property was missing from the room.

hotel charged unauthorized extra fees and refused a refund

The hotel room was dirty with trash and hair present.

unexpected additional charges for children after third party booking

Staff attempted to charge extra fees for a confirmed reservation.

Poor service, substandard facility, and restrictive visitor policies.