Scratch Cookery
🍽️ Restaurants · San Jose
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff forgot sauce and customer service was lacking for the price.
missing paid items and poor food quality with unresponsive phone support
Staff member was rude and impatient during customer service interaction.
Staff member ejected customer after a verbal interaction.
customer experienced food poisoning after eating at the restaurant
The chicken sandwich was bland, lacked spice, and had insufficient sauce.
Poor food quality and excessive pricing for the meal provided.
Business reply on Google
Please text us with proof of purchase and we will gladly refund your order.
The smash burger patties were served raw in the middle.
Business reply on Google
Please feel free to text us to discuss this matter. We are always looking to improve. Thank you
The business refuses to provide free water to customers.
The sandwich is considered too expensive compared to other options.
Business reply on Google
Hey please reach out to us, would love to make things right
The food quality and portion sizes did not meet expectations.
The spicy chicken sandwich was dry and lacked sufficient sauce.
Business reply on Google
Thank you for your candid feedback, K. We'd greatly appreciate the opportunity to discuss your recent experience further. Please feel free to contact us here or via text at 408-601-0396
The chicken sandwich was overcooked and difficult to bite.
unprofessional staff and poor food quality
The chicken nuggets were hard, brittle, and not fresh.
customer experienced a stomach ache after eating the food
The food quality has declined and prices are too high.
Customer vomited in the restaurant and food is overpriced.
Loud music, presence of rats, and poor quality food.
Business does not accept cash or phone orders and has poor staffing.