Scripps Clinic Urgent Care Torrey Pines
🩺 Health & Wellness · La Jolla
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Doctor provided incorrect medical advice and failed to address abnormal test results.
Business reply on Google
Hi there, we would like to follow up with you about your review. Please send your full name and contact information, along with this review, to [email protected] so we can discuss this further. Thank you. - Scripps Patient Feedback Team
Patient charged for out-of-network doctor despite prior insurance coverage confirmation.
Business reply on Google
Hi there, your feedback is important to us. Please send your full name, contact details, and this review to [email protected] so our team can follow up with you directly. Thank you. - Scripps Patient Feedback Team – Scripps Patient Feedback Team
Excessive wait times and aggressive staff intervention during urgent medical care.
Business reply on Google
Hi Mike, we want to follow up with you about your review. Please send your full name and contact information, along with this review, to [email protected] so we can discuss this further. Thank you. - Scripps Patient Feedback Team
medical staff failed to culture urine for recurring infection
Improper vaccine administration caused a rotator cuff tear and SIRVA.
Business reply on Google
Hi there, we would like to follow up with you about your review. Please send your full name and contact information, along with this review, to [email protected] so we can discuss this further. Thank you. - Scripps Patient Feedback Team
The clinic billed an urgent care visit as a hospital visit.
Business reply on Google
Hi Shane, we would value the chance to talk with you directly so we can help resolve the situation. You can reach our billing team at 877-727-4777 or visit www.scripps.org/patients-and-visitors/billing. If you’d like to share more details, please email your full name, contact information, and a copy of your review to [email protected]. Thank you. - Scripps Patient Feedback Team
Patient waited over six hours to be seen for urgent care.
Business reply on Google
Hi Lindsay, we’d like to learn more about your experience. Please email your full name, contact information, and a copy of your review to [email protected] so we can reach out to you. Thank you. – Scripps Patient Feedback Team
Medical provider misdiagnosed injury and provided ineffective treatment
Provider displayed unprofessional behavior and lack of empathy toward patient and guest.
Business reply on Google
Hi Jane, we want to follow up with you about your review. Please send your full name and contact information, along with this review, to [email protected] so we can discuss this further. Thank you. - Scripps Patient Feedback Team
Staff and doctor were unprofessional and mocked patients at the station.
Business reply on Google
Hi Isabella, we’d like to learn more about your experience. Please email your full name, contact information, and a copy of your review to [email protected] so we can reach out to you. Thank you.
clinic failed to communicate test results and provide medical guidance
Business reply on Google
Hi Jordan, we’d like to learn more about your experience. Please email your full name, contact information, and a copy of your review to [email protected] so we can reach out to you. Thank you. – Scripps Patient Feedback Team
clinic failed to provide lab results and staff was rude
Business reply on Google
Hi Elena, we appreciate you sharing your feedback and we want to follow up with you. Please send your full name and contact information, along with this review, to [email protected] so we can discuss this further. Thank you. - Scripps Patient Feedback Team
Excessive wait times and misleading information regarding provider availability.
Business reply on Google
Hi there, we appreciate you sharing your feedback and we want to follow up with you. Please send your full name and contact information, along with this review, to [email protected] so we can discuss this further. Thank you. - Scripps Patient Feedback Team
Patient experienced excessive wait times and perceived unfair triage process.
Business reply on Google
Hi Marina, we’d welcome the opportunity to speak with you directly. When you have a moment, please email your full name, contact information, and a copy of your review to [email protected]. Thank you. – Scripps Patient Feedback Team
clinic failed to diagnose severe vitamin deficiencies over two years
Business reply on Google
Hi Meenakshi, we’d welcome the opportunity to speak with you directly. When you have a moment, please email your full name, contact information, and a copy of your review to [email protected]. Thank you. – Scripps Patient Feedback Team
Front desk staff were rude and dismissive regarding insurance coverage.
Business reply on Google
Hi Kiki, we are here to help. Please send your full name and contact information, along with this review, to [email protected] so we can follow up with you about your review. Thank you.
Negligent medical care, poor communication, and lack of patient privacy.
Business reply on Google
Hi Tizi, we would like to follow up with you about your review. Please send your full name and contact information, along with this review, to [email protected] so we can discuss this further. Thank you.
Online check-in system failed to accurately manage patient wait times.
Business reply on Google
Thank you for sharing your experience. While On My Way doesn’t reserve a spot in line, it helps streamline your visit by alerting our team and speeding up the check-in process. Wait times can vary based on how many patients are being seen and the urgency of their conditions, with more serious cases prioritized. We appreciate your understanding.
Receptionist was rude and condescending to the patient.
Business reply on Google
Hi Madi, we would like to follow up with you about your review. Please send your full name and contact information, along with this review, to [email protected] so we can discuss this further. Thank you.
Doctor refused requested treatment and dismissed patient pain
Business reply on Google
Hi Dylan, we appreciate you sharing your feedback and we want to follow up with you. Please send your full name and contact information, along with this review, to [email protected]