Sea Grill Restaurant
🍽️ Restaurants · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Restaurant charged regular price instead of the advertised promotional menu price.
Host refused to honor reservation and displayed unprofessional behavior.
Business reply on Google
Thank you for bringing this to our attention, and please accept our sincerest apologies for what should have been a special birthday celebration. After reviewing the situation internally, we confirmed that the interaction you described does not reflect the standards of hospitality and professionalism we expect from our team. We take feedback like this very seriously, and appropriate action has been taken. We are especially disappointed because your previous visits were positive, which makes it clear that we failed to deliver the experience you had every right to expect. We are grateful for your kind words about your server, who demonstrated the level of service we strive to provide to every guest. We understand why this experience left you frustrated, and we sincerely apologize to both you and your fiancé. We hope you will consider giving us another opportunity in the future to provide the warm, welcoming, and memorable dining experience that Sea Grill is known for. Please feel free to contact our management team directly, as we would appreciate the opportunity to personally make this right. — Sea Grill Management
Restaurant failed to provide requested vegetarian meal and refused to rectify
Customer experienced discriminatory treatment and unprofessional conduct by the…
waiter failed to provide requested items and service was slow
Business reply on Google
We sincerely apologize for your disappointing Mother’s Day experience. What you described is absolutely not the level of service or hospitality we strive to provide at Sea Grill. Waiting 20 minutes to be greeted and repeatedly requesting basic items without receiving them is unacceptable, and we completely understand your frustration. Mother’s Day is one of our busiest days of the year, but that is never an excuse for guests to feel ignored or leave dissatisfied. We truly regret that we failed to deliver the attentive service and experience you expected and deserved. We appreciate you bringing this to our attention, as feedback like yours helps us address issues with our team and improve. We would truly appreciate the opportunity to make things right and restore your confidence in us in the future.
Restaurant charged full price despite advertised happy hour pricing online.
Business reply on Google
Thank you for visiting us multiple times — we truly appreciate your continued support and are glad you’ve chosen Sea Grill on several occasions. That said, it is a bit disappointing to see that after enjoying your previous visits, one situation led to a 1-star review without giving us the opportunity to properly resolve it for you in the moment. Regarding the concern you raised — from time to time, promotional menus (such as happy hour offerings) are subject to updates, availability, or removal, and our business reserves the right to modify or discontinue promotions at any time. We always recommend confirming current offerings with your server, as website data can occasionally be cached or not reflect real-time updates. That being said, we do take your feedback seriously. Our intention is never to make a guest feel unheard, especially during a special occasion like a birthday. We will absolutely review how this situation was handled with our team to ensure better communication moving forward. We value our guests and the experiences they have with us, and we hope that one misunderstanding doesn’t outweigh the many positive visits you’ve had with us. If you’re open to it, we’d apprec
Small portion sizes and ordinary food quality for the price.
Business reply on Google
We’re truly sorry to hear that your experience did not meet expectations. We understand that the situation with the dress code for one of your guests may have caused some discomfort, and we regret if it affected your overall impression of the dinner. At Sea Grill, we aim to maintain a consistent fine dining atmosphere for all guests, while still being welcoming and accommodating. Regarding your feedback on portion sizes and food, we respectfully want to share that our portions are designed to be generous compared to many fine dining restaurants in the area. Being recognized as the #1 top-rated upscale restaurant in Charlotte, based on guest reviews across major platforms, reflects the quality of both our cuisine and service that so many of our guests consistently enjoy.
Waiter appeared intoxicated and provided poor service to tables.
Excessive wait times and poor service during a high-end dinner.
Long wait times and premature removal of buffet food items
Overpriced buffet with poor food quality and misleading drink information.
Buffet ended early without prior notice or adequate staff communication
Long wait times and poor food quality during Valentine's Day dinner.
Business reply on Google
We are truly sorry to hear about your Valentine’s Day experience and sincerely apologize for the long wait and the disappointment with your meal. That evening was impacted by an unexpected system outage that caused significant delays and disruptions throughout the restaurant. While this was outside of our control, we take full responsibility for how it affected our guests. This is certainly not the level of service, quality, or hospitality we are known for, and we regret that we did not have the opportunity to properly address your concerns during your visit. We would truly appreciate the opportunity to restore your confidence and provide the white-glove experience our guests expect and deserve.
Long wait time followed by system failure preventing service
Business reply on Google
We are truly sorry to hear about your Valentine’s Day experience and sincerely apologize for the long wait and the disappointment with your meal. That evening was impacted by an unexpected system outage that caused significant delays and disruptions throughout the restaurant. While this was outside of our control, we take full responsibility for how it affected our guests. This is certainly not the level of service, quality, or hospitality we are known for, and we regret that we did not have the opportunity to properly address your concerns during your visit. We would truly appreciate the opportunity to restore your confidence and provide the white-glove experience our guests expect and deserve.
Long wait times despite mandatory high-cost reservation deposits.
Business reply on Google
We sincerely apologize for the POS disruption and appreciate your understanding. We hope to welcome you back soon and provide the true white-glove experience you deserve.
Customer was hit by a door and received poor service and food.
Business reply on Google
Thank you for taking the time to share your feedback. First and foremost, we sincerely apologize that your engagement celebration with us did not feel special — and that your experience fell short of both your expectations and our standards. We are truly sorry to hear about the incident with the door. While the team member apologized at the moment, this should not have happened and we will be reviewing our procedures to ensure guest safety and awareness at all times. We are equally disappointed to hear about the level of service you received that evening. Warm, attentive hospitality is something we take great pride in, and we regret that you felt overlooked on such an important occasion. Regarding the basil pasta, your comments have been shared with our culinary team so that we can review the dish and ensure it meets the quality our guests expect from us. Thank you again for bringing this to our attention, and we truly wish you both every happiness in your engagement and future together. Warm regards, Sea Grill Restaurant & Bar
The lobster roll was poor quality and side dishes were stale.
Staff refused entry to customers based on their workout attire.
The lobster roll was poor quality and overpriced.
Business reply on Google
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience with our lobster roll did not meet your expectations. At Sea Grill, we strive to serve only the freshest seafood and prepare each dish with care, so it’s disappointing to learn that we fell short in your visit. Your comments regarding the preparation, portion, and presentation of the lobster roll are very important to us, and we will be reviewing them closely with our culinary team. We want every guest to leave feeling they’ve received both great quality and value, and we regret that this was not the case for you. We hope you’ll consider giving us another opportunity to provide you with the level of dining experience we are known for
Customer denied entry due to lack of clear dress code communication.