Seattle Athletic Club
🏋️ Fitness & Gyms · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Front desk staff refused entry and provided poor customer service.
Unexpected membership charges and frequent class cancellations occurred.
The club management is poor.
Staff provided poor service and exhibited discriminatory behavior toward members.
Staff denied entry to a scheduled fitness class.
gym continues charging locker fees after cancellation and key return
gym refuses to sell day passes to potential customers
Business reply on Google
Please accept our apologies for any frustration caused. Unfortunately, we don’t offer day passes unless you’re a guest of a member or actively exploring membership. This policy is intended to help us prioritize member access and maintain a high-quality experience, rather than risk overcrowding the facility. If you’re interested in membership, we’d be happy to host you for a visit and show you around. Our apologies once again for any inconvenience caused.
Gym charges members during extended facility renovations without offering free suspension.
The business delayed billing notification to accrue unauthorized membership charges.
Inability to purchase or book same-day day passes.
membership office hours prevent early morning access for temporary guests
Business reply on Google
We sincerely apologize for your experience and the frustration with our policies. As a private, member-only club, we limit access to our services and facilities to members and their registered guests. We’re sorry that we didn’t effectively communicate this, and we are reviewing how we handle these communications both in-person and online. Once again, we apologize for any inconvenience this may have caused and hope you had the opportunity to enjoy one of the many excellent recreation centers in the city.
Staff lacked knowledge regarding membership pricing and options.
Business reply on Google
Dear Syed, Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you experienced during your recent visit. We understand how important it is to receive clear and prompt information, especially when you are on a tight schedule. As a private members club, we have a variety of membership options to suit different needs, and our goal is to provide accurate and transparent pricing tailored to each individual. This is why we typically require a more in-depth conversation with one of our membership representatives, rather than providing pricing information at the Front Desk. We deeply regret that this policy was not communicated effectively to you, and understand how this impacted your experience. Please know that we are committed to improving our service, and we will be providing our Front Desk staff with additional tools and training to ensure they can convey our policies more professionally and empathetically in the future. Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to better serve you in the future.
gym contract cancellation terms were not clearly explained to the customer
Business reply on Google
We sincerely apologize for any confusion or dissatisfaction regarding your membership and its cancellation policy. Our memberships are designed for flexibility, with month-to-month terms that simply require you to provide notice when you wish to cancel. We regret any confusion this process may have caused. We understand the impact this situation has had on you and would have preferred to avoid such outcomes. Our intention is always to find a solution that works for both parties. We made a number of attempts to resolve your account's outstanding balance through emails, letters, and calls, but unfortunately, we were not able to reach you. We invite you to contact us directly at [email protected]. Our door remains open to resolving misunderstandings and exploring how we can clear your account. Thank you for bringing this matter to our attention.
Staff refused to provide a facility tour to potential members.
Staff failed to recognize member and treated them poorly
Gym continues to require proof of vaccination for entry.
Business reply on Google
Thank you for your feedback regarding our vaccination policy. We understand that different individuals may have different perspectives on this issue, and we want to assure you that the health and wellbeing of our members is our top priority. Over the past several months, we believe that retaining this policy has been an effective way to ensure a safe and healthy environment for all our members. However, we understand that comfort levels and circumstances have changed and therefore we will be continuously evaluating and adjusting our policies as we move forward, based on the comfort level of our members. In health, Seattle Athletic Club.
Staff could not provide membership information or arrange a club tour.
Business reply on Google
Dear Julie, Thank you for writing this review. We take pride in giving outstanding service and we’re saddened to see we missed the mark. Please allow us the opportunity to make things right by you. We appreciate your time and do hope that you will reach out to us soon.