Seattle Bank

Business reply on Google

Hi, Mark. We appreciate your feedback. We do our best to make the CD maturity process simple and straightforward, and we're committed to providing the best service possible. Should you have any questions, our Client Experience team is here to help.

Business reply on Google

Ras, We're glad we were able to work together on a solution for your CD application. Thanks again for communicating with us.

Business reply on Google

Thank you for sharing your feedback. We sincerely apologize that you experienced frustration with your initial questions and concerns regarding your loan’s approval and funding process. We’re glad we had the opportunity to address your concerns and resolve the issue directly with you. Seattle Bank takes customer satisfaction very seriously. Please contact our team by phone or email if you need assistance. You have their direct contact information and they can expedite your request. Again, we apologize for your experience and appreciate your business with Seattle Bank.

Business reply on Google

Hi Eleanor, thank you for sharing your feedback and we apologize for the delay, as our team was unable to reach you when they attempted to contact you. We are experiencing higher-than-normal call volumes due to our competitive CD rates, so thank you for your patience while we respond to calls and inquiries. We look forward to assisting you with your CD account. Thanks again for your patience.

Business reply on Google

Hi Lakshmi, thank you for sharing your feedback and we apologize that you've experienced a delay in our response. We are experiencing higher-than-normal call volumes due to our competitive CD rates, so thank you for your patience while we respond to calls and inquiries in the order they're received. We will reach out to you to confirm details about your CD account. Thanks again for your patience.

Business reply on Google

Hi Valerie, we apologize for your recent experience. Our clients are our top priority and we strive to provide exceptional service for all questions and inquiries. We would like to opportunity to look into this further and follow up with you. Please reach out to our Client Service team at 206-281-1500 or [email protected] so we can address your inquiry and offer any needed support. Thank you.

Business reply on Google

Hi Joshua, thank you for sharing your feedback. I apologize for any issues you experienced with your home mortgage loan. Seattle Bank has partnered with a new servicer that does allow for online payment options through their online portal, making it easy for our clients to make payments on their loan. If you have any questions, please don’t hesitate to reach out to our specialty mortgage team for assistance. Thank you.