Seattle Gaslight Inn

Business reply on Google

Hi Kate, We really appreciate both you and your companion choosing to stay with us on your return trip to Seattle. Honest reviews like this are really helpful for future guests. Like all hotels, we list rooms on our website and third party platforms and you chose room 101 in this instance. That wasn’t a choice we made on your behalf. We go to great lengths to make sure the room photos and descriptions match the actual room so that guests are not surprised or disappointed. Each room in our inn has different tradeoffs and price points so use the description and pictures to inform our guests so that they may reserve the room that best fits their trip. All of our beds have medium firm mattresses and mattress pillow toppers. The bed frame and mattress in room 101 is a standard queen and that's reflected online across all online platforms to avoid situations like this. Had you or your male companion mentioned this back and neck pain issue prior to check out we could have helped possibly resolve this issue for you. We also understand that you were very bothered by our daughter's chosen weekend summer uniform. We try to be very upfront about operating a family business with young children.

Business reply on Google

This one cracks us up. You forgot to mention the part where you trashed the room, broke the blinds and kept the parking pass (which has to be replaced via the City of Seattle). When I contacted you about all of this on Saturday, explained the situation and costs behind the damage you never denied any of it. Please spare everyone here the false review.

Business reply on Google

Brad, Thank you for the feedback here. Like we discussed when you checked in, all feedback is an opportunity to improve the guest experience at the Inn. As you mention, we go out of our way to make sure that all of our guests are fully aware of the parking options available at the Inn, including the street parking passes we offer. This information is listed on our main page under the FAQ’s and highlighted in three separate emails that we send out to every guest. That information obviously got missed here, but that miss didn’t constitute a full refund like you requested. When you then went on to threaten us with a 1 star review if we didn’t provide you with a refund before even checking in, it only confirmed that our cancellation policy is in place for reasons just like this. I am sorry the outdoor facade and interiors didn’t meet your expectations. Those photos were taken quite recently, and we went out of our way to make sure they represent the actual house and interiors to the best of our ability. We get told time and time again that the rooms and house went above and beyond expectations, obviously that wasn’t the case here. Several of the photos listed here are items we are awar

Business reply on Google

Ash, Normally we go out of our way to thank guests for their review, good, bad or ugly. But since you never actually stayed at our Inn, a thank you isn't really appropriate. What you failed to mention were some pretty critical details, one's that we shared with Booking.com and they agreed with our version of the events in question. When you contacted our property at 8:30PM, screaming at my wife Joelle about where to park and then hung up on her when she instructed you to continue to circle our block it stated things off on the wrong foot. When you called back 1o minutes later, I spoke with you and offered several other parking options, including to park in the load/unload zone in front of our house. You continued to scream at me and disparage my wife which obviously was uncalled for. You then went and booked a separate accommodation, which was your proagtive and then asked for a refund. when I highlighted the fact that you booked your reservation using a booking.com, non-refundable rate and that you would have to cancel the reservation through their website, you became so belligerent I was forced was to hang up the phone. You never cancelled the reservation in question and never he

Business reply on Google

Hey Mary, Thanks for the review and sorry we missed the mark on your stay at the inn. I recall the request for daily decaf coffee, which we provided via an individual French press. But obviously we veered off our normal service level. Next time you’re at the Inn, happy to provide a complimentary room upgrade as a gesture of goodwill. Thanks, Team Gaslight

Business reply on Google

Hi Lynne, Normally we try to highlight all aspects of a guests stay, but in this instance that’s not possible given the lack of truthfulness in your review. Like you and I discussed on the phone, you booked a non-refundable reservation through booking.com. The messages you sent us were all in the span of 12 hours time. When we spoke with you, it was clear you were upset that you were not going to be receiving a refund for this cancellation. We explained Booking.com’s policy and how it is enforced and you refused to accept that answer. These types of reviews are not helpful to any involved and we would ask that you please take it down. Thank you, Team Gaslight

Business reply on Google

Tasmin, You were never a guest at the Inn and this review is fraudulent. We will work with Google to get this removed. Thank you, Ryan

Business reply on Google

Hi “Kaitlyn”- you were never a guest at our hotel. Nor have you seen the inside. Please stop spamming us with fake reviews.

Business reply on Google

Martha, You were never a guest at our hotel so I’ll be asking google to remove your review.