Seattle Marriott Waterfront
🏨 Hotels & Travel · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Room maintenance issues and lack of expected hotel amenities and services.
Business reply on Google
Thank you for taking the time to share your experience. We’re sorry to hear that several aspects of your stay did not meet expectations, including room maintenance, dining availability, and amenities. Your feedback is important to us and will be shared with the appropriate teams as we continue working to improve our operations and overall guest experience.
hotel failed to process a promised refund for double charges
Excessive noise and vibration from the hotel air conditioning units.
Excessive noise and vibration from the air conditioning unit
Business reply on Google
Thank you for sharing your feedback. We’re very sorry to hear that the air conditioning noise and vibration impacted your comfort, even after changing rooms. We understand how important a restful night's sleep is, and your comments will be shared with our team as we continue working to improve the guest experience.
Excessive noise from nearby trains and music prevents sleep.
Business reply on Google
Thank you for sharing your feedback. We’re sorry that outside noise impacted your ability to get a restful night’s sleep. We understand how important a quiet stay is, and your comments will be shared with our team as we continue working to enhance the guest experience.
loud air conditioning and unpleasant room odor
Business reply on Google
Thank you for sharing your feedback. We sincerely apologize that the air conditioning noise and subsequent room concerns affected your stay. We understand how important a comfortable and restful environment is, and we appreciate you bringing these issues to our attention. Your comments will be shared with our team as we continue to evaluate opportunities for improvement.
Front desk staff was rude during a phone inquiry.
Business reply on Google
Thank you for bringing this to our attention. We’re sorry to hear about your experience while contacting the hotel, as courteous and professional communication is something we expect from our team. Your feedback will be shared internally as we continue working to improve our service standards.
noisy air conditioner and vehicle damage during valet parking
Business reply on Google
Thank you for bringing this to our attention. We’re very sorry to hear that the noise from the air conditioner affected your sleep and that you were disappointed with your valet experience. Your feedback is important and will be shared with the appropriate teams as we continue working to improve comfort and service for our guests.
The hotel heating system was non-functional throughout the entire building.
Business reply on Google
Thank you for sharing your experience. We sincerely regret that your stay did not meet expectations, particularly with regard to room comfort and the repeated disruptions your family experienced. We understand how challenging this situation was, especially while traveling with young children, and we acknowledge your concerns regarding communication and transparency. Your feedback has been shared with our leadership team and will be taken into serious consideration as we continue to review our processes and improve our operations moving forward.
undisclosed daily destination fees and noisy room HVAC system
Business reply on Google
Thank you for sharing your experience. We understand your concerns and we appreciate you bringing these issues to our attention. Your feedback is valuable and will be taken into consideration as we continue to evaluate how we communicate fees and maintain guestroom comfort.
Long wait times and unauthorized room downgrades at check-in.
Business reply on Google
Thank you for taking the time to provide your feedback. We’re sorry to learn that your check-in experience was frustrating and did not reflect the level of service we strive to deliver. Your comments regarding wait times, communication, and room assignments have been noted and will be used to help improve our front desk operations and guest experience.
hotel downgraded confirmed suite reservation without prior notification
Business reply on Google
Thank you for sharing your feedback. We’re disappointed to hear about your experience with the room downgrade and understand how frustrating this situation must have been. Transparency and trust are important to us, and your comments will be reviewed carefully as we evaluate our processes and communication surrounding upgrades.
Construction noise and food poisoning from hotel restaurant
Business reply on Google
Thank you for sharing your experience. We’re sorry to hear that your stay was impacted by early morning construction. We also regret that the service interaction and your dining experience did not meet expectations. Your feedback has been noted and will be taken into consideration as we work to improve communication, consistency, and overall guest experience moving forward.
unexplained destination fee charged without receipt or notification
Business reply on Google
Thank you for sharing your feedback. We’re sorry to hear your experience did not meet expectations, and we appreciate you bringing the concerns about service and fee communication to our attention. We will be reviewing this with our team to ensure greater clarity and hospitality moving forward.
Excessive parking fees and misleading information regarding room upgrades.
Business reply on Google
Thank you for taking the time to provide such detailed feedback. We’re disappointed to learn that your stay fell short of what you expected, especially regarding service interactions, clarity of fees, and upgrade communication. Your comment is extremely valuable, and we’ll be using it to improve our operations and guest experience moving forward.
hotel charged for breakfast despite prior agreement to include it
Business reply on Google
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration you encountered with the breakfast charges and the challenges surrounding your third-party booking. Your feedback regarding communication, billing clarity, and the inconsistencies you noted is important, and we will be reviewing these concerns with our team to help improve our processes moving forward.
Unprofessional front desk staff and poor room assignment experience.
Business reply on Google
Thank you for taking the time to share this detailed feedback. We’re very sorry to hear that your stay did not reflect the level of hospitality and cleanliness you expected. Your comments are important to us, and we will be reviewing these concerns with our team to ensure we improve our service and operations moving forward. We appreciate your longstanding loyalty and will use this feedback to better support our guests in the future.
undisclosed destination fees added to reservation cost
Hotel suffers from poor cleanliness and excessive noise levels.
Business reply on Google
Thank you for taking the time to share such detailed feedback. We're very sorry to hear that your experience fell short of expectations during your stay with us. Your comments regarding cleanliness, noise levels, and overall atmosphere are important, and we appreciate you bringing these concerns to our attention. We will be reviewing this feedback closely with our teams to identify improvements and ensure a better guest experience moving forward.
Slow check-in process and inefficient voucher system for elite members.