Seattle Seaplanes
✈️ Airlines · Seattle
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Company failed to provide the private flight experience that was promised.
Business reply on Google
I'm glad you enjoyed the scenic flight Brittany, sorry for the miscommunication. Have a great day!
Customer was charged significantly more than the quoted price.
Business reply on Google
Hi Rebecca, I’m so glad you enjoyed your flight! You picked a great day for a flight to Mt. Rainier! I’m sorry to hear there was a misunderstanding on the price though. When you called yesterday and spoke with my colleague, I reviewed our records for your charter quote, and we do have a written record of the price we quoted for your trip ($1540 +tax). When the two of you arrived for your flight, your husband paid for the flight by credit card while you used the restroom, and he signed the credit card receipt that I handed to him. I don’t understand why he didn’t say something if there was any question or dispute! The receipt had the amount of the flight printed on it. I also handed him a copy of the receipt to keep that had the amount printed clearly on it as well. I’m not sure where the misunderstanding came from. We do have several different tour options, including our Seattle scenic tour which is priced per person, a 1-hour custom charter which is $1100 +tax for two people, our 1 hour and 20 minute Mt. Rainier charter which is $1540 +tax for two people, and many other routes. We don’t actually have any routes that are priced at $1000 for two. It's not a bad idea to include price
Pilot was rude and dismissive to a passenger during the flight.
The business charged a higher price than the original booking quote.
Business reply on Google
Sarah, I am so sorry to hear this! We want everyone to have a fantastic time flying with us, and I would like to make this right with you. Would you mind giving us a call or email? You can reach us here at 206-329-9638 or by email at [email protected]. Yvette
Flight cancelled on short notice with no customer support response.
Business reply on Google
Hi Julio, We are sorry that your day was ruined! However, Seattle Seaplanes does not do online booking. There are other seaplane operations in the area, and your review was meant for a different company. If you would like to discuss the matter further, please contact us at [email protected] or by calling 206-329-9638.
Flight cancelled thirty minutes before departure due to pilot illness.
Business reply on Google
Greetings, Luciano, We are very sorry you were disappointed and that we were unable to fly your flight with your loved one for your anniversary. We really hate to have this happen, and it was an uncommon occurence - we do usually have more than one pilot available, but unfortunately, not in this case. We hope that you won't give up on us entirely. We do wish you a Happy Anniversary, and hope we can make it up to you, perhaps next year? Best regards, Seattle Seaplanes