SecureSpace Self Storage Rancho Penasquitos
🧰 Other Services · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
facility flood damage, insurance denial, and deceptive billing practices
Business reply on Google
We’re very sorry to hear about your experience. We take concerns involving property damage, insurance, and billing seriously. Please contact us at [email protected] with your unit details so we can review this matter further.
frequent and excessive rental price increases
Business reply on Google
Thank you for your feedback. We aim to provide high-quality self storage at competitive rates, and we regret that our recent pricing adjustments have caused frustration. Maintaining a dependable and secure storage environment is our top priority, and we appreciate your long-term business. Please contact us at [email protected] so we can address your concerns directly.
Facility failed to refund deposit after contract cancellation
Business reply on Google
We’re sorry to hear about this frustrating move-in experience. Delays with getting set up, processing payment, and then receiving repeated review requests right away are not the experience we want for our customers. Please contact us at [email protected] with your unit details so we can look into this further. We appreciate you bringing these concerns to our attention.
Staff member was rude and made customers feel uncomfortable during tour
Business reply on Google
We’re truly sorry to hear about your experience. We understand how important it is to feel welcomed and respected when visiting our facility, and it’s concerning to hear that this was not your experience. The interaction you described does not reflect the level of customer service we aim to provide. We appreciate you bringing this to our attention. Please contact us at [email protected] with any additional details so we can look into this further.
Unexpected rate increase and restricted access to storage unit
Business reply on Google
We’re sorry to hear about your experience and appreciate you bringing these concerns to our attention. We understand how frustrating unexpected changes or access issues can be, and this is not the experience we want for our customers. Please contact us at [email protected] with your unit details so we can review your account and look into what may have happened. Your feedback is important to us and helps us continue improving our service.
Facility is difficult to navigate and support is unhelpful.
Business reply on Google
We’re sorry to hear about your experience and understand how frustrating it can be when you’re unable to get the support you need. We strive to provide helpful service and a smooth experience for our customers, and we regret that this was not the case for you. Please contact us at [email protected] with your unit details so we can look into this further and assist you. We appreciate you bringing this to our attention.
Staff was absent and facility access was difficult to navigate.
Business reply on Google
Thank you for sharing your feedback. We understand how important clear access, staff availability, and accurate online photos are when choosing a storage facility, and we’re sorry this location wasn’t the right fit for you. If you’d like to share more details, please contact us at [email protected] so we can review your concerns.
Rent increased by sixty percent within six months.
Business reply on Google
Simon, thanks for the 5 stars! If there is anything we did right, we would love to hear about it so that we may continue to offer optimal customer service.
Frequent and significant rent increases after initial promotional period
Business reply on Google
Thank you for sharing your experience, Joel. We apologize for the frustration caused by the pricing increases. We strive to provide fair and transparent pricing and appreciate your feedback. Please contact us at [email protected] so we can discuss your concerns and explore possible solutions.
advertised rates increase significantly shortly after move in
Business reply on Google
We’re very sorry to hear about your experience and understand how frustrating rent increases and pricing concerns can be. We take feedback like this seriously and would like the chance to review your situation further. Please contact us at [email protected] with your unit details so we can look into this.
Significant price increases occurred within a one year period.
Business reply on Google
Thank you for sharing your experience with us. We’re glad to hear our staff provided you with great service, but we’re truly sorry that the rate increases led to your decision to leave. We understand how frustrating this is and appreciate you bringing it to our attention. If you’d like to discuss your account further, please reach out to us at [email protected]
The monthly storage rent increased by fifty percent.
Business reply on Google
We’re sorry to hear about your experience and the frustration with the rent increase. We understand how upsetting this is, and we appreciate you bringing it to our attention. Please reach out to us at [email protected] so we can review your account and assist you directly.
The business repeatedly increases rental costs for existing customers.
Business reply on Google
Thank you for your feedback, and we’re glad to hear you find the facility clean. We sincerely apologize for the frustration caused by the price increases and the response you received when addressing it. Please contact us at [email protected] so we can review your concerns and work toward a resolution. Your input is essential, and we appreciate the opportunity to improve.
Broken elevator, missing carts, and inconvenient door locking system.
Business reply on Google
We're very sorry to hear about the difficulties you've experienced at our facility, including the malfunctioning elevator and the lack of available carts. It certainly sounds frustrating, and we understand why you're upset. Please reach out to us at [email protected] so we can address these issues immediately. We are committed to ensuring our facilities are accessible and user-friendly, and your feedback is crucial in helping us improve. Thank you for bringing these concerns to our attention. We're eager to make the necessary changes and improve your experience moving forward.
Frequent management turnover and unexpected forty percent rent increase
Business reply on Google
Thank you for taking the time to share your experience with SecureSpace Self Storage. We apologize for any difficulties or frustrations that you may have experienced during your stay with us. Our team always strives to provide a reliable and convenient storage solution for our customers, and we are disappointed to hear that we fell short in this regard. We understand that situations change and budgets can be tight, which is why we do our best to offer competitive rates and promotions to make storage more affordable. We apologize if the increase in rent came as a surprise or inconvenience. Please contact us at [email protected] if you have any additional concerns. Thank you again for choosing SecureSpace Self Storage, and we hope to regain your trust in the future.
The business increased rental rates by over twenty-five percent.
Business reply on Google
We appreciate you taking the time to share your thoughts on your recent experience at SecureSpace Self Storage. Our goal is to provide competitive prices for our customers, and we apologize if our latest rate increase has not met your expectations. We take customer feedback seriously, and we have reviewed our pricing structure to ensure we are offering the best value for our customers. Thank you for choosing SecureSpace. Please don't hesitate to contact [email protected] with any further concerns or needs. We are always here to help.
The business implemented a fifty percent rent increase.
Business reply on Google
Thank you for sharing your experience with us. We understand how frustrating it can be to see a significant rent increase. At SecureSpace Self Storage, we aim to provide transparent and competitive pricing while keeping up with the ever-changing market. We strive to inform our customers of any changes in advance and are always available to discuss options that may better fit your budget. If there is anything specific you would like to discuss, please do not hesitate to reach out to [email protected]. Thank you for choosing SecureSpace Self Storage for your storage needs.
Significant rent increase with no explanation or corporate response
Business reply on Google
Thank you for the 5-star review, Bella! If there's anything we did right to earn your business and great review, we'd love to hear about it! Leaving our customers happy with the services we provide is always our goal.
Promised promotional pricing was unavailable after waiting for the new month.
Business reply on Google
Hello and thank you for visiting our SecureSpace Self Storage facility, we appreciate your feedback regarding the recent promotional deal we offered. We apologize for any confusion or lack of communication about the possibility of a price increase at the end of the month. Our team always strives to provide clear and accurate information to our customers, especially when it comes to promotions and pricing. We understand how frustrating it can be to make arrangements based on certain expectations, only to have them change unexpectedly. We will make sure to review our processes and ensure that future promotions are communicated clearly and transparently. We value your patronage and hope that we can continue to serve as your trusted guide in navigating your storage needs. Thank you for choosing SecureSpace Self Storage.
Unexpected and frequent rent increases for storage units
Business reply on Google
Thank you so much for your extremely kind words, Orlando! At SecureSpace Self Storage, we are thrilled to hear that Benthe was able to give you the help and personal service you needed during your stay with us. We understand how important it is to have a secure space especially when family and friends come into play, and promise to do whatever it takes each time you visit us. We look forward to hearing from them when they're in need of storage - it would be our pleasure to provide top-notch customer care for your loved ones too!