SecureSpace Self Storage San Jose Hedding
🧰 Other Services · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Facility has roof leaks and frequent, excessive rent increases.
Business reply on Google
We’re sorry to hear about your concerns. We understand how frustrating it can be when access hours, maintenance issues, or pricing changes do not meet your expectations. Please contact us at [email protected] with your unit details so we can look into your experience further. We appreciate you bringing this to our attention.
The storage facility has a severe pest infestation.
Business reply on Google
We’re very sorry to hear about your experience and the concerns you’ve raised. We want to assure you that we’re already addressing the pest issue with our pest control partners to ensure the facility is properly treated and maintained. Please contact us at [email protected] with your unit details if you’d like us to follow up directly. Thank you for bringing this to our attention.
Customer was locked inside the facility with no emergency assistance available.
Business reply on Google
We’re very sorry to hear about your experience and how stressful that must have been. We want to review what happened and make sure this is addressed. Please contact us at [email protected] with your unit details so we can look into this further. Thank you for letting us know.
Frequent rent increases, lack of electricity, and rodent infestation issues.
Business reply on Google
Thank you for your feedback. We’re sorry to hear about your experience and take your concerns seriously. For assistance with your account or to discuss your situation further, please reach out to our team at [email protected] so we can help resolve this.
Facility has rodent infestation and unauthorized recurring credit card charges.
Business reply on Google
We sincerely regret to hear about your experience and understand how difficult this situation must have been. If you'd like to discuss your concerns further, please reach out to [email protected]. We appreciate your feedback and the opportunity to improve.
The storage unit has a recurring rat infestation damaging stored property.
Business reply on Google
We’re truly sorry to hear about your experience and the damage caused by this issue. The presence of pests is unacceptable, and we regret that this impacted your time with us. While we’re glad the team was responsive initially, it’s clear that more should have been done to address the problem. Please contact us at [email protected] so we can review your concerns, discuss potential resolutions, and ensure preventive measures are implemented. Your feedback is invaluable, and we’re committed to improving. Thank you for sharing your experience.
rat infestation caused damage to stored personal items
Business reply on Google
We’re very sorry to hear about your experience and the damage caused to your items. This is absolutely unacceptable, and we deeply regret the frustration and inconvenience you’ve faced. Please contact us at [email protected] so we can address your concerns and work toward resolving this matter. Your feedback is invaluable in helping us improve.
facility has a severe rodent infestation damaging stored personal property
Business reply on Google
Thank you for sharing your experience. We understand how upsetting it is to deal with rodent issues, especially when personal belongings are affected. We appreciate your feedback and are committed to addressing these concerns to improve the facility environment. If you'd like to discuss this further or need assistance, please reach out to us at [email protected]. Your input is invaluable as we work to enhance our services.
Significant price increase not offered to existing customers
Business reply on Google
Thank you for taking the time to review SecureSpace Self Storage. We apologize for any confusion regarding our advertised pricing and rental agreements. We understand your frustration and disappointment with the recent price increase on your unit. As we continue to grow and improve our services, we occasionally adjust our rates to reflect market changes. We sincerely appreciate your feedback. If there is anything else we can do to make your storage experience more positive, please don't hesitate to contact us at [email protected]. Thank you for choosing SecureSpace.
Facility has rat infestation and poor lighting causing property damage.
Business reply on Google
We are truly sorry to hear about your recent storage experience. The presence of any pests on our property is unacceptable, and we assure you that we take immediate action to address any issues as soon as they arise. We are sorry to hear that this was not the case for you. I have passed your feedback along to our management team, and we will be taking further measures to ensure situations like yours do not happen again. Thank you for bringing this issue to our attention, and please know that we take all customer concerns seriously. We apologize for any inconvenience this may have caused and hope we can regain your trust in the future. Please reach out to [email protected] if you have any further concerns or questions.
Management illegally evicted tenants, withheld rent, and ignored facility safety hazards.
Business reply on Google
Thank you for your feedback. We understand that your experience with SecureSpace Self Storage was not positive and we appreciate you bringing your concerns to our attention. In relation to management changes and evictions, please know that such decisions are never made lightly. Our goal is to ensure the safety and security of all our customers and their belongings, and if certain behaviors or actions compromise that, we have to take necessary measures. Concerning any changes in rules, we strive to communicate them promptly to our tenants. We acknowledge your comments on security concerns and assure you that we are constantly working to ensure the safety and security of our storage facilities. As per the incident mentioned, we aim for all our staff to treat everyone with the utmost respect. We are looking into the situation to better understand what transpired. We appreciate your feedback and are dedicated to improving our facilities and services based on it. Thank you again for your review.
Management fails to answer calls or assist with lock removal requests.
Business reply on Google
Thank you for taking the time to leave your feedback on SecureSpace Self Storage, Cheryl. We are disappointed to hear about your experience and apologize for any frustration this may have caused. Here at SecureSpace we value customer service and strive to provide an outstanding experience from start to finish. We take customer feedback seriously and would like the opportunity to discuss your concerns with you directly. Please reach out to [email protected]. If there is anything that we can do to make your experience more satisfactory in the future, please don't hesitate to reach out – our team is here to help!
Facility has pest issues, poor security, and inflexible billing policies.
Business reply on Google
Thank you for sharing your concerns, and we apologize for the negative experience you had with the previous business. At Securespace Self Storage, we value customer feedback and have made several improvements since taking over the facility. Our goal is to provide exceptional service and storage solutions to all of our clients. If you have any specific concerns or unresolved issues, please do not hesitate to reach out to us directly at [email protected]. We would be more than happy to address them and ensure your satisfaction. We hope you'll give us an opportunity to show you the positive changes we've made and to provide you with a better experience in the future. Thank you again for your feedback.
hidden contract terms and high management fees increase total rental costs
Business reply on Google
Thank you for sharing your concerns, and we apologize for the negative experience you had with the previous business. At Securespace Self Storage, we value customer feedback and have made several improvements since taking over the facility. Our goal is to provide exceptional service and storage solutions to all of our clients. If you have any specific concerns or unresolved issues, please do not hesitate to reach out to us directly at [email protected]. We would be more than happy to address them and ensure your satisfaction. We hope you'll give us an opportunity to show you the positive changes we've made and to provide you with a better experience in the future. Thank you again for your feedback.
facility lacks adequate security and has excessive noise levels
Business reply on Google
Thank you for sharing your concerns, and we apologize for the negative experience you had with the previous business. At Securespace Self Storage, we value customer feedback and have made several improvements since taking over the facility. Our goal is to provide exceptional service and storage solutions to all of our clients. If you have any specific concerns or unresolved issues, please do not hesitate to reach out to us directly at [email protected]. We would be more than happy to address them and ensure your satisfaction. We hope you'll give us an opportunity to show you the positive changes we've made and to provide you with a better experience in the future. Thank you again for your feedback.