SecureSpace Self Storage San Jose Lonus
🧰 Other Services · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Facility is dirty and poorly maintained despite significant rent increases.
Business reply on Google
Thank you for the 5-star review, Christopher! If there's anything we did right to earn your business and great review, we'd love to hear about it! Leaving our customers happy with the services we provide is always our goal.
A dead rat was found stuck to a trap near unit.
Business reply on Google
We’re very sorry to hear about this experience. We understand how concerning and unpleasant it must have been to find that in front of your unit, and this is not the standard we strive to maintain. Cleanliness and pest control are extremely important to us, and we take situations like this seriously. Please contact us at [email protected] with your unit details so we can address this promptly and ensure the area is properly inspected and serviced. We appreciate you bringing this to our attention and the opportunity to make this right.
Unexpected rent increase and facility access issues trapping customers inside
Business reply on Google
We’re sorry to hear about your experience and understand your frustration regarding the rate increase and access concerns. We strive to provide clear communication and a safe, secure environment, and we regret that this was not your experience. Please contact us at [email protected] with your unit and location details so we can review the rate change and the access situation further. We appreciate you bringing this to our attention.
storage unit infested with rats and contaminated with sand
Business reply on Google
We’re very sorry to hear about your experience and understand how upsetting it must have been to find your belongings affected. Please know that we’ve already taken steps to address the issue and improve conditions at the facility. If you haven’t already, please contact us at [email protected] with your unit details so we can review your situation further. We appreciate you bringing this to our attention.
frequent rent increases and severe rodent infestation damaging stored property
Business reply on Google
We’re very sorry to hear about your experience, especially regarding the rate increases and the rodent issues you encountered. We understand how upsetting this is and take concerns like yours seriously. Please contact us at [email protected] with your unit details so we can look into this further and work toward a resolution.
Rat infestation in storage unit caused damage to stored property.
Business reply on Google
We’re very sorry to hear about your experience. Pest control is a priority for us, and we understand how upsetting this situation must be. Please contact us at [email protected] so we can review your account and work with the local team on next steps.
Storage unit was burglarized and security cameras were non-functional.
Business reply on Google
We’re very sorry to hear about this experience. The safety of your belongings should always be a top priority, and we understand how upsetting this situation must be. Please contact [email protected] so the team can properly investigate and provide support.
The business significantly increased monthly storage rental fees over time.
Business reply on Google
We understand your frustration regarding rate adjustments and apologize for any inconvenience this has caused. While periodic increases help maintain facility operations, we recognize the importance of transparency and fairness. If you'd like to discuss your account or explore possible options, please reach out to [email protected], and we’d be happy to assist.
Facility break-in, rodent infestation, and persistent billing system errors.
Business reply on Google
We understand how important your stored belongings are and regret any frustration you've experienced. We strive to provide a secure and reliable storage experience and take concerns like these seriously. If you haven’t already, we encourage you to reach out to [email protected] so our team can look into this further.
Storage unit rental price increased significantly within one year.
Business reply on Google
We’re sorry to hear about your frustration with the pricing changes. We understand how disappointing this experience has been and regret not meeting your expectations. Please contact us at [email protected] so we can review your account and address your concerns. Your feedback is valuable, and we appreciate the opportunity to improve.
Staff inefficiency, unexpected fee increases, and poor facility cleanliness.
Business reply on Google
Thank you for sharing your feedback. We're sorry to hear that your move-in process took longer than expected and that you experienced issues with fees and changes in the rules. We understand how frustrating it can be when expectations aren't met, and we appreciate you bringing these concerns to our attention. If you'd like to discuss this further or have your concerns addressed, please contact us at [email protected]. We're committed to improving the customer experience and appreciate your input.
Storage unit broken into with poor staff communication and unprofessional conduct
Business reply on Google
Thank you for your kind words, Serrafina! We are so glad to hear that Courtney was able to assist you with finding the perfect unit for your storage needs in a timely manner. Her dedication to customer service and commitment to providing quality support is greatly appreciated. We understand this is a difficult time but we hope SecureSpace Self Storage helped provide some peace of mind. If there's anything else we can do to be of assistance, please don't hesitate to reach out!
Staff accused customer of using counterfeit currency during a transaction.
Business reply on Google
Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with the lock key and the concerns regarding your transaction. We take product quality and transaction integrity very seriously. We are investigating the matter thoroughly to address your concerns about the lock key and the handling of your $100 bill. Ensuring our customers feel safe and valued is our top priority. Please reach out to us directly at [email protected] so we can resolve this issue promptly. Thank you for bringing this to our attention.
Staff are rude and accused of stealing from homeless individuals.
Business reply on Google
Thank you for taking the time to share your experience with us. We strive to provide exceptional service and we take all feedback seriously, especially when it involves our staff's behavior. We apologize if our front desk staff was rude during your visit. This is not in line with our company values and we assure you that we are addressing this internally with our team. Regarding the alleged harassment of homeless individuals, we do not condone any form of discrimination or mistreatment towards anyone, regardless of their circumstances. We will conduct a thorough investigation into this matter and take necessary actions to ensure it does not happen again. Thank you for bringing this to our attention. We hope for the opportunity to make things right and regain your trust in SecureSpace Self Storage.
Theft occurred after unauthorized lock changes and management failed to respond.
Business reply on Google
Hello Shirley, Thank you for your feedback. Efficient and professional customer service is very important to us and we apologize if the property was closed when you inititiated contact.
Pest infestation damaged stored items and office management issues occurred.
Business reply on Google
Thank you for sharing your concerns, and we apologize for the negative experience you had with the previous business. At Securespace Self Storage, we value customer feedback and have made several improvements since taking over the facility. Our goal is to provide exceptional service and storage solutions to all of our clients. If you have any specific concerns or unresolved issues, please do not hesitate to reach out to us directly at [email protected]. We would be more than happy to address them and ensure your satisfaction. We hope you'll give us an opportunity to show you the positive changes we've made and to provide you with a better experience in the future. Thank you again for your feedback.
Facility was unstaffed and the reserved storage unit was already occupied.
Business reply on Google
Thank you for sharing your concerns, and we apologize for the negative experience you had with the previous business. At Securespace Self Storage, we value customer feedback and have made several improvements since taking over the facility. Our goal is to provide exceptional service and storage solutions to all of our clients. If you have any specific concerns or unresolved issues, please do not hesitate to reach out to us directly at [email protected]. We would be more than happy to address them and ensure your satisfaction. We hope you'll give us an opportunity to show you the positive changes we've made and to provide you with a better experience in the future. Thank you again for your feedback.
Limited operating hours and lack of direct contact number
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced. We have posted access hours on our website as well as at the property. We apologize that you rented at a facility with these access hours that do not suit your needs. Please let us know if another one of our locations would work best for you. You can contact us directly at [email protected]
Frequent rent increases and lack of pest control measures.
Business reply on Google
Thank you for sharing your concerns, and we apologize for the negative experience you had with the previous business. At Securespace Self Storage, we value customer feedback and have made several improvements since taking over the facility. Our goal is to provide exceptional service and storage solutions to all of our clients. If you have any specific concerns or unresolved issues, please do not hesitate to reach out to us directly at [email protected]. We would be more than happy to address them and ensure your satisfaction. We hope you'll give us an opportunity to show you the positive changes we've made and to provide you with a better experience in the future. Thank you again for your feedback.
The storage facility has a rodent infestation problem.
Business reply on Google
Thank you for sharing your concerns, and we apologize for the negative experience you had with the previous business. At Securespace Self Storage, we value customer feedback and have made several improvements since taking over the facility. Our goal is to provide exceptional service and storage solutions to all of our clients. If you have any specific concerns or unresolved issues, please do not hesitate to reach out to us directly at [email protected]. We would be more than happy to address them and ensure your satisfaction. We hope you'll give us an opportunity to show you the positive changes we've made and to provide you with a better experience in the future. Thank you again for your feedback.