SecureSpace Self Storage San Jose Teresa
🧰 Other Services · San Jose
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Facility lacks restrooms and staff are unavailable during posted business hours.
Business reply on Google
We’re sorry to hear about your experience with the restroom access and facility availability. We understand how frustrating this must have been. Please contact us at [email protected] with your unit details so we can look into this further.
The business repeatedly increased rental prices shortly after move-in.
Business reply on Google
We appreciate your feedback about our facility. We're sorry to hear about the price increase you experienced. We strive for transparency and aim to communicate any changes as clearly as possible. Please reach out to us at [email protected] if you'd like to discuss this further or if there's anything we can do to assist you. We value your business and are here to help.
facility hours do not match advertised 24/7 access
Business reply on Google
We’re sorry for the confusion about access hours and the disruption to your move. That’s not the experience we want for our customers. Please email [email protected] with your location and unit/reservation details so we can assist directly and work toward a resolution.
Employee exhibited unprofessional behavior and appeared to be under the influence.
Business reply on Google
Thank you for bringing this to our attention, and we’re truly sorry for the experience you had. This is certainly not the level of professionalism we expect from our team, and we take concerns like this very seriously. We will ensure that your feedback is addressed with the appropriate management and take the necessary steps to improve. If you'd like to discuss this further, please contact us at [email protected]. We're committed to providing a better experience for all of our customers.
Employee appeared intoxicated and unprofessional during customer interaction.
Business reply on Google
We are truly sorry to hear about your recent experience. This is certainly not the standard we uphold for our staff, and we take your feedback very seriously. Please contact us directly at [email protected] with more details, and we will address this matter immediately. We appreciate you bringing this to our attention and are committed to ensuring all our customers receive professional and respectful service.
Frequent rent increases and mandatory insurance and lock requirements.
Business reply on Google
Thank you for sharing your feedback. We’re glad to hear that you find the facility clean and our staff friendly. However, we’re sorry to learn about your concerns regarding the rate increases and insurance requirements. We understand that frequent price changes can be frustrating. We appreciate your input and will take it into account as we review our pricing policies. If you have any specific concerns or need assistance, please contact us directly at [email protected]. We’re here to help and address any issues you might have.
Significant and unexpected monthly storage rate increases occurred.
Business reply on Google
Thank you for sharing your experience. We're pleased to hear that you found our facility clean and safe, and we're glad that Matt was able to assist you with your rate concerns. We apologize for any confusion regarding our pricing options. It’s important to us that our customers are fully informed about their choices, and we will work on improving how we communicate this information. If you have any further questions or need additional assistance, please feel free to contact us at [email protected]. We appreciate your feedback and are here to help.
Staff member was unhelpful and distracted during the customer interaction.
Business reply on Google
We're very sorry to hear about your disappointing experience with our customer service, specifically with Alycia. It's essential for our staff to be attentive, helpful, and professional at all times, and it seems we fell short of these expectations during your visit. Please email us at [email protected] with more details about your experience. We take your feedback seriously and will address this matter with the individual involved to ensure it does not happen again.
Unprofessional staff and dirty facility conditions.
Business reply on Google
We’re sorry to hear about your negative experience at our facility. Your feedback about the professionalism of our staff and the cleanliness of the location is important to us. Please send the details about your visit to [email protected] so we can address these issues with our team and work towards improving our service and environment. Thank you for bringing this to our attention.
Storage facility aggressively evicts tenants and auctions off personal property.
Business reply on Google
Thank you for your review, we appreciate all feedback. We apologize for the experience you had with SecureSpace Self Storage, and regret that it was so negative. Our goal is to provide a safe and secure storage solution for all our customers and we take enforcement of our payment policies seriously. With that in mind, we will be taking further steps internally to ensure transparency when it comes to communicating eviction notices. Again, we apologize for your experience and strive to do better in the future.
Business refuses to send monthly invoices by mail
Business reply on Google
Thank you for reaching out regarding your preference for receiving monthly invoices by mail. We understand the importance of accommodating our customers' individual needs. We've contacted you to ensure we have the correct address on file and to assist further. Please let us know at [email protected] if you need further assistance, and we will do our best to accommodate. Thank you for choosing SecureSpace. We're here to help and ensure you have a seamless experience.
Manager exhibited discriminatory behavior and harassed customer during their visit.
Business reply on Google
Thank you for taking the time to write about your experience at our SecureSpace storage facility, Marieta. I am sorry to hear that our manager was rude and discriminatory towards you. This type of behavior is not tolerated at our company and we will be investigating this matter further. Thank you for bringing this to our attention and please feel free to reach out to us again in the future if you have any additional concerns.