SecureSpace Self Storage West Seattle
🧰 Other Services · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
frequent rate increases and inaccurate unit square footage measurements
Business reply on Google
We’re sorry to hear about your concerns with pricing and unit size. Please contact us at [email protected] with your unit details so we can look into this further.
Unit size provided did not match the online rental description
Business reply on Google
We’re sorry for the unit size discrepancy and the lack of an immediate solution. Please contact us at [email protected] with your unit details so we can review this further.
Long wait times due to limited elevator access and understaffing.
Business reply on Google
We’re sorry to hear about your experience. We understand how frustrating elevator delays and long wait times can be, especially during a move. Please contact us at [email protected] with your unit details so we can look into this further. We appreciate you bringing this to our attention.
The business tripled rental rates shortly after the initial move-in period.
Business reply on Google
We’re sorry to hear about your frustration with the billing and rate changes. We understand how concerning it can be when pricing does not meet expectations, and we appreciate you sharing your experience. Please contact us at [email protected] with your unit details so we can review your account and look into this further.
Facility charged for an additional month after move-out notification
Business reply on Google
We’re sorry to hear about your frustration and the billing issue after your move-out. We understand how important it is for move-out requests and account updates to be handled accurately, and we appreciate you bringing this to our attention. Please contact us at [email protected] with your unit details so we can look into what happened and assist further.
Staff failed to process move-out resulting in an extra month charge.
Business reply on Google
We’re sorry to hear about your experience and understand how frustrating it is to be charged after moving out and notifying the team. We apologize for the inconvenience and appreciate you bringing this billing concern to our attention. Please contact us at [email protected] with your unit details so we can review the move-out and billing information further.
frequent price increases and discrepancy between advertised and actual rates
Business reply on Google
We’re sorry to hear about your experience and understand how frustrating rate changes can be. We strive to remain competitive with market conditions, and pricing may vary over time, but we recognize how this can feel unexpected and disappointing. Please contact us at [email protected] with your unit details so we can review your account and address your concerns directly. We appreciate you bringing this to our attention.
Storage unit dimensions are smaller than advertised and promised discounts were withheld.
Business reply on Google
We’re sorry to hear about your experience and understand your frustration. While unit sizes are approximate, we take concerns about communication, billing, and unmet expectations seriously, and this is not the level of service we aim to provide. Please contact us at [email protected] with your unit details so we can review your concerns and work toward a resolution. We appreciate you bringing this to our attention.
The business increased monthly rental rates twice within the first year.
Business reply on Google
We’re sorry to hear about your experience and understand how frustrating rent increases can be. We appreciate you sharing this feedback and take concerns like this seriously. Please contact us at [email protected] with your unit details so we can review your account and address your concerns directly.
Customer locked out of storage unit despite paying all fees
Business reply on Google
We’re sorry to hear about your experience and understand how frustrating this must have been, especially when it affected your family time and access to your belongings. We know rate changes, fees, and access issues can be upsetting when communication is unclear, and that’s not the experience we want for our customers. Please contact us at [email protected] so we can review this further and address your concerns directly.
Frequent rate increases and aggressive enforcement of parking policies.
Business reply on Google
Thank you for sharing your feedback. We understand how frustrating unexpected rate increases and parking concerns can be. If you’d like assistance reviewing your account or discussing these issues further, please contact [email protected] so we can help address your concerns directly.
unprofessional and unhelpful staff members
Business reply on Google
We’re sorry to hear about this experience and understand how disappointing it is when concerns aren’t handled with professionalism. This is not the standard we expect, and feedback like this is taken seriously. Please reach out to us at [email protected] so we can review the situation and follow up directly.
The facility manager is rude and disrespectful to customers.
Business reply on Google
We’re very sorry to hear about your experience and understand how disappointing this must have been. This is not the level of professionalism we expect, and your feedback is taken seriously. Please contact us at [email protected] with any additional details so we can look into this further. We appreciate you bringing this to our attention.
Storage unit was broken into and items were stolen.
Business reply on Google
Thank you for sharing your experience. Security and property care are very important to us, and we take reports like this seriously. Please reach out to [email protected] with your unit details so we can review the situation further.
Auction items were missing and tampered with after being secured.
Business reply on Google
Thank you for sharing this experience, and we're sorry to hear about the issues you encountered. We understand how frustrating this must have been and appreciate you noting the employee’s helpfulness. Please reach out to us directly at [email protected] so we can investigate this matter further and ensure it’s addressed appropriately.
Poor management, facility maintenance issues, and unexpected rent increases.
Business reply on Google
We’re sorry to hear about your experience and understand how frustrating these issues must have been. We aim to maintain clean, accessible facilities and responsive support, and we regret that this wasn’t your experience. If you're open to discussing this further, please reach out to us at [email protected] so we can look into it and try to make things right.
Unexpected price increases and refusal to issue insurance billing credit.
Business reply on Google
Thank you for sharing your experience. We’re sorry to hear about the challenges you faced and appreciate you taking the time to provide this detailed feedback. If you'd like to have your concerns reviewed further, please feel free to contact [email protected] so our team can look into it.
Business attempted to charge old rent at current higher rates
Business reply on Google
Thank you for sharing your experience. We understand your frustration and would like to help look into this billing issue further. Please contact [email protected] so our team can review your account and work toward a resolution.
Unprofessional staff behavior and issues regarding access and billing.
Business reply on Google
Thank you for taking the time to share this detailed feedback. We’re sorry to hear about your experience, particularly after being a long-term customer. Your concerns regarding access, rate increases, communication, and customer service have been noted and forwarded to our internal team for review. For further assistance with your account, please contact [email protected].
frequent and significant price increases for storage unit rental
Business reply on Google
Thank you for sharing your experience. We understand your concerns regarding pricing changes and are sorry for the frustration this has caused. We appreciate you bringing this to our attention and encourage you to contact us at [email protected] if you'd like to review your account further.