Sen Nails

Business reply on Google

Hi, we’re sorry that you were disappointed with your experience. We would like to clarify that a top coat was applied to your child’s nails. Since this was regular polish, it does not cure under a UV/LED lamp and needs time to air-dry. We normally recommend at least 20 minutes, and in this case we suggested waiting about 30 minutes because we wanted to make sure she didn’t move or leave too quickly and damage the polish before it was fully dry. When the polish peeled, our team also redid her nails at no additional charge. We’re sorry if our explanation was misunderstood or came across as rude, as that was never our intention. We always want our clients to understand the aftercare, especially with children’s regular polish, which can be easily damaged before it has fully dried. Thank you for your feedback.

Business reply on Google

Thank you for sharing your feedback. We’re truly sorry to hear that your manicure and pedicure did not meet your expectations. At Sen Nails, proper nail shaping, detailed care, and quality service are very important to us, and what you described is not the experience we want any guest to have. We wish you had let us know before leaving, as we would have been more than happy to address your concerns and make any necessary adjustments. We would still appreciate the opportunity to speak with you and make this right. Please contact us directly at the salon and ask for the manager. Thank you again for bringing this to our attention. We will also be reviewing this with our team so we can continue improving our service.

Business reply on Google

Hi Jewel, thank you for your feedback. We sincerely apologize that you were not satisfied with your nails. When you mentioned your concerns, we offered to fix them and make any adjustments needed, but we understand that you didn’t have time to stay. Customer satisfaction is very important to us, and our offer to make it right still stands if you ever decide to give us another opportunity. We truly appreciate your feedback and wish you all the best.

Business reply on Google

Hi Tessa, We are truly sorry to hear about your experience. Your comfort and safety are our top priorities, and we are concerned to learn about the discomfort you described during your pedicure service. We also apologize for the delay despite your reservation. This is not the level of service we aim to provide. We would appreciate the opportunity to speak with you directly and better understand the situation. Please reach out to us at 512-888-8400 at your convenience. Thank you for bringing this to our attention. Management

Business reply on Google

Hi Sav, Thank you for taking the time to leave such a detailed review. First, I want to personally thank you for your kind words about your first visit with me. It means a lot that you remembered your experience months later. I am truly sorry to hear about your most recent visit and the condition of your nails afterward. As a nail professional, I understand how frustrating and upsetting it can be when nails that took months to grow and strengthen become damaged. We never want any guest to leave feeling disappointed, and I sincerely apologize that we did not deliver the level of care and consistency you experienced during your first visit. I also appreciate your feedback regarding the simultaneous mani/pedi service and workstation setup. Feedback like yours helps us identify areas where we can improve our techniques, training, and overall guest experience. If you are willing, I would love the opportunity to speak with you personally and learn more about your visit. Please reach out to us directly so we can better understand what happened and see if there is a way to make things right. Thank you again for your honesty and for giving us the opportunity to improve. — Vivian & Sen Nails

Business reply on Google

Hi Aracely, Thank you for taking the time to share your experience and feedback. Although Sen Nails has only been open for about 6 months, we truly appreciate every client who has supported us since the beginning, including you. We sincerely apologize that your recent visits left you feeling disappointed and overlooked. We completely understand your frustration regarding the wait time despite having an appointment. While busy days do happen, we agree that communication and respect for our clients’ time are extremely important. We are also sorry that your most recent visit did not feel as personal or consistent as your previous experiences. There was absolutely no retaliation or negative intention involved. Sometimes during busy shifts, technicians may need to assist each other to keep services moving, but we understand how important consistency and connection are, especially for returning clients. As a newer salon, we are still learning, growing, and working hard to improve every part of the customer experience. Feedback like yours helps us recognize where we need to do better, and we truly appreciate your honesty. Thank you again for supporting Sen Nails and recommending us to oth

Business reply on Google

Hi Tiffany, We were surprised to read your review, as it does not accurately reflect the procedures followed during your service. During your appointment, you chose to decline cuticle trimming. Proper cuticle care is an important technical step that helps traditional (non-gel) polish apply smoothly and maintain better longevity. When this step is skipped at a guest’s request, it can affect both the finish and wear time. Traditional polish also does not offer the same durability as gel and can be impacted by daily activities. Regarding payment, our dual pricing structure is clearly displayed on our menu and communicated at checkout to ensure full transparency. We remain confident in the quality of our technicians and the standards upheld at our salon. — Management