Seoul Garden
🍽️ Restaurants · Dallas
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff misunderstood order and charged customer for the mistake
The restaurant served poor quality, stale, and improperly cooked food.
The food served lacked the advertised ingredients and was overpriced.
Business reply on Google
Hi Zou Zou, We’re sorry to hear that your experience did not meet expectations. We do want to clarify that both our seafood pancake and goat soup are prepared according to set recipes, and they do contain the ingredients described on the menu. That said, we understand that expectations around portioning and flavor can vary from guest to guest. If there was an issue with your specific dishes, we always encourage guests to let our team know during the visit so we can address it immediately. Our goal is never to leave a guest feeling unsatisfied. We stand by the quality and preparation of our food, but we appreciate your feedback and will continue working to improve. Seoul Garden
The food was overly salty and the service was rude.
server used contaminated tongs and mixed different types of meat
Business reply on Google
Hi H Chung, We’re very sorry to hear about your experience, and we truly appreciate you bringing these concerns to our attention. Food safety and proper handling procedures are extremely important to us, and what you described regarding the use of tongs to adjust the gas flame is not acceptable. We sincerely apologize for how uncomfortable and upsetting that must have been. This will be addressed immediately with our team to ensure proper protocols are followed at all times. We also understand your frustration about marinated and non-marinated meats being placed on the grill together without your consent. You’re absolutely right, guests should be able to enjoy their selections exactly as ordered, and our staff should always ask before mixing items on the grill. We regret that this standard was not met during your visit. Thank you for taking the time to share your feedback. While we’re sorry to hear that you don’t plan to return, please know that your comments are being taken seriously and will be used to reinforce training and prevent this from happening again. Seoul Garden
Customer waited twenty minutes without being acknowledged by staff.
Server overcharged for unlisted fish dish to increase tip amount
Roof leaked dirty water into food and manager refused to assist.
Business reply on Google
Hello Andrew Kim, We’re sorry to hear you were unhappy with your visit. However, we’d like to clarify that the issue was raised after you had finished your meal and completed payment. Our manager was present and available at all times and did not go into hiding as mentioned. We take all customer feedback seriously and strive to provide the best possible service. Please contact the store directly and leave your contact information so our manager can reach out to you personally to discuss this matter further. Seoul Garden
Staff failed to cook meat and served inedible overcooked food
Business reply on Google
Hi RCC, We’re truly sorry to read about your most recent visit and how different it was compared to the many years of good experiences you’ve had with us. It’s extremely disappointing to know that the dinner experience was mishandled — from being left to cook on your own, to the long wait in the kitchen, and finally receiving overcooked, cold meat. We completely understand how frustrating and disheartening this must have been, especially when you’ve trusted us for so long. Your feedback highlights serious concerns with both service and food quality, and we deeply regret that our team did not step up to resolve the situation or make it right at the time. This is far from the level of hospitality and care we want to provide. We sincerely apologize for letting you down and for wasting what should have been a special and enjoyable meal. Thank you for taking the time to share your honest experience — we’ll be reviewing this carefully with our team to ensure improvements are made. Seoul Garden
Restaurant served spoiled food and charged for replacement dishes.
Gnats present on food and side dishes served cold.
Unfriendly staff and poor quality of meat served
Staff exhibited discriminatory behavior and refused to provide leftover food.
Staff provided poor service and were rude to Korean customers.
Business reply on Google
Hi Minhong! We sincerely apologize about the service you received. Our intentions are never to neglect customers and we never want our customers to have bad experiences at our restaurant. We wish to only provide the best service to everyone, and it seems that we may have failed to do so with you and your group. We are truly sorry about the service you received, and will speak to the server about the issue. We will make sure to handle it in an appropriate manner, and make sure that it never happens again. We sincerely do apologize about everything and hope that this does not deter you and your group from visiting us in the future. We would love for you to give us another chance to improve with the feedback we received today. If you choose to do so, we would love for you to let us know on your next visit, so we can show that we can improve! :) Thank you sincerely for your honest review, and we hope you will give us another chance in the future. We will work harder! Seoul Garden
Staff ignored customers and exhibited discriminatory behavior.
Business reply on Google
Hello, please DM us more details. We’re very sorry for such an unpleasant experience. We will correct this right away.
Waitress forgot orders, provided poor service, and restaurant was unclean.
The business allegedly altered credit card receipts to add unauthorized tips.
Business reply on Google
Our management team has spent countless hours trying to track down sales and receipts to cross reference any discrepancies we may have missed. During the time of our research, we couldn’t find any mistakes regarding sales and tips. We have attempted to make contact with you several times but you have not bothered to contact us. You’ve posted these malicious reviews on multiple platforms demanding a resolution yet you have provided no evidence or have given any effort to give us a call at the phone numbers we provided. The allegations you are making have not been taken lightly. Once again, we will leave our contact information below for you to contact us with the date, time, and amount charged. I hope we can resolve this issue promptly. Seoul Garden # - 972-484-6090 Manager # - 469-999-3340 https://i.imgur.com/ScYrXJy.png https://i.imgur.com/u7roheI.png
The restaurant failed to process a promised refund for a missing item.
restaurant made order mistakes and staff refused to apologize
Staff inability to communicate in English hindered the ordering process.