Serenity Beauty & Nail Spa
💅 Beauty & Spa · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Technician provided poor quality manicure and pedicure services.
The pedicure appointment started nearly one hour late.
Business reply on Google
Thank you for your feedback. We’re sorry your visit did not meet your expectations. We take all concerns seriously and always aim to provide a welcoming, professional, and caring experience for every guest.
Manicure polish failed to harden and owner refused a refund.
Business reply on Google
Hi Ms. Maria, We always happy to fix issues for our customers free of charge. However, we did not offer a fix in your case because when you called us a week later, you were very aggressive. We already explained that you received a basic manicure with regular color, not gel polish. Regular color not harden like gel, and it is more likely to chip. Your friend received a gel manicure with gel polish and she still happy to comeback. Please kindly review your experience accurately. Thank you!
Poor quality nail service and unprofessional staff behavior.
Business reply on Google
Hi, we are so sorry about your negative experience at our store. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
Manicure and pedicure polish chipped and cracked within two days.
Business reply on Google
We sorry for your inconvenience. We always glad to fix your nails when you come back. Besides that, we try to let you know about gel polish is special polish to make dry immediately not make real nails stronger because we saw your nails from photo is broken completely. Thanks for your feedback.
Acrylic nails fell off within two weeks of application.
Business reply on Google
We apologize for your inconvenience. If Your nails fall off, you can come back to fix it. We always to glad to do it. Besides about the price, we usually let clients know it before service. So we hope you can sympathize and hope to see you next time.
Nail technician provided poor quality service and displayed a negative attitude.
Poor quality gel nails and unprofessional staff response to complaints.
Business reply on Google
Our attitude was gentle and told you to come back to fix it when we heard your gel nail polish did not meet the high standards we aim to uphold. We understand how frustrating it must have been to encounter issues with the polish peeling off so shortly after your service. We recognize your nails chipping like that so we explained to you already why you had but maybe you misunderstood. Please understand everything we done, we try the best to gave you the best service on that day and you was happy too. But when the day you came back to fix with your attitude was impolite and yelling to force us to fix it ASAP in front of these clients still here. We will be more than happy to provide you anything to make thing clear. Thanks for your review.
Long wait time and poor quality service resulting in physical injury
Business reply on Google
Your feedback is invaluable to us as it helps us improve and continue providing the best possible experience for our customers. We sincerely apologize for any discomfort or dissatisfaction you felt during our last visit, particularly regarding the service provided by the staff member in question. Please rest assured, we take your comments seriously and will address them with our team to prevent such occurrences in the future. We hope to have the opportunity to welcome you back and provide you with the quality service you deserve. Should vou have an more concerns or require further assistance, please feel free to reach out.
The salon used a cheese grater on the customer's feet.
customer developed toe infections following an aggressive and painful pedicure service
Business reply on Google
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our services. We pride ourselves and the high-quality standards we maintain and would like to make things right. Please give us a call back and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
Rushed service, dirty equipment, and unprofessional staff behavior.
Business reply on Google
Thanks for your feedback. But I hope you can write down the truths because we always give the best service and clean for us clients. Your photo nails is good with nothing problems but We still apologize about today is super busy and a long day so maybe the lady did your nails forgot put lotion to your hand and buffing made your cuticles little hurt but she still put oils cuticles with little massage so I hope you can understand and you can remind her instantly Besides that, we checked camera and figured out total your service here is one hour and 15 minutes for deluxe pedicure($45) and gel manicure with chrome powder($48) so total $93+ tax and you have 15% OFF for your birthday from us so finals is $85. We hope you can understand. Thank you!!!
Technician caused physical damage to nails through unsafe dremeling practices.
Customer charged significantly more than expected for a basic manicure.
Business reply on Google
We explain very clear about the price before service. We have 2 option: basic manicure regular polish $20 and manicure gel polish $38, your daughter chose gel manicure so that why the price is $38. We have the camera record, Please give us the true review.
Nail polish colors were empty and dry.
Long wait times and poor quality acrylic nail application
poor quality manicure and pedicure took three hours to complete
Long wait times, poor service quality, and dishonest pricing practices.
Nail polish application was messy and consistently bubbled upon drying.
Nails were poorly filed and designed with no refund offered.