Sergio’s Brazilian Restaurant - Jacksonville, FL
🍽️ Restaurants · 10503 San Jose Blvd · Jacksonville
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The food served was undercooked and the decor was misleading.
Business reply on Google
We’re sorry to hear your experience did not meet your expectations, Brody! Sergio’s has proudly served our community for many years, and we care deeply about the quality of our food, service, and the experience we provide to our guests. While we understand that not every experience will feel the same for everyone, we do take comments like yours seriously and will review them with our team. We appreciate your feedback and the opportunity to continue improving.
Server was unavailable after food delivery until requested for the check.
Business reply on Google
Hey, Jason! Thank you for your feedback. We’re glad to hear that some items, like the burger and fries, were enjoyed. That said, we take comments about value and service seriously. Our portions, cuts, and pricing are aligned with the quality of the ingredients we use, and many of our guests consistently recognize that. Regarding the service, our standard is attentive and continuous, so your experience does not reflect what we aim to deliver. We appreciate you giving us a try and sharing your perspective.
The picanha burgers were flavorless, chewy, and tough.
Business reply on Google
We’re truly disappointed to read your feedback, especially since picanha burgers are something we take great pride in. What you described does not reflect our standards at all. Our picanha is carefully selected and prepared to deliver flavor and tenderness, so hearing that it was chewy, tough, and lacking flavor is very concerning to us. We understand your frustration, especially given the price point, and you’re absolutely right to expect a high-quality experience. This is not the experience we aim to provide, whether dining in or ordering to go. We would appreciate the opportunity to make this right. Please reach out to us directly so we can look into what may have happened and address it properly. Thank you for bringing this to our attention.
Poor food quality and inattentive service at the restaurant.
Business reply on Google
Thank you for your feedback, Victor. We are sorry to hear that your experience did not meet your expectations. However, the situation described does not reflect the standards we work hard to maintain in both our food quality and service. Our burgers and ingredients are prepared fresh, and we rarely receive this type of feedback. If there was an issue with your order, we always encourage guests to let our team know during their visit so we can address it right away. We take comments seriously and will review them with our staff. We appreciate you bringing this to our attention.
High prices, poor food quality, and smoke entering the dining area.
Business reply on Google
We’re truly sorry to hear that your experience did not meet your expectations. We understand your concerns regarding pricing, food quality, and service timing. Providing excellent value and well-prepared meals is very important to us, and we regret that we fell short during your visit. We also apologize for the missed items and any inconvenience caused. Your feedback about the food preparation and the atmosphere is being taken seriously, and we will review these matters with our team to ensure improvements are made. We appreciate you recognizing our staff’s kindness, and we’re sorry that the overall experience left you disappointed. If you’re open to it, we would welcome the opportunity to speak with you directly and work toward making this right
Poor food quality and long wait times for the bill.
Business reply on Google
We apologize for any inconvenience caused. We hope you’ll give us another opportunity in the future.
Overpriced food, poor quality, and lack of table service.
Business reply on Google
Hi Mariana, Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations. What you described regarding the food, atmosphere, and service is far from the standard we aim to provide, and we regret that this was your impression during your visit. Your comments will be forwarded to our management team so they can review what happened and ensure this does not occur again. We appreciate you bringing these concerns to our attention. We hope you will reconsider visiting us in the future so we can offer you a much better experience.
staff provides poor service and ignores customers
Business reply on Google
Hi Gabi! Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your recent experience did not meet the standard we work hard to maintain. Providing attentive, respectful service is a priority for our team, and we regret that this was not reflected during your visit. Regarding the service, we would like to clarify that our team is consistently active due to the high volume of customers we serve, especially during peak hours. Even so, your impression is important to us, and we are reviewing this situation internally to ensure that our service remains attentive and consistent for every guest. We appreciate your honesty and hope you might consider giving us another opportunity in the future. Your experience matters, and we are committed to doing better.
Server made inappropriate remarks causing the customer to leave.
Business reply on Google
Hi Daniel, My name is Sergio, and I’m the owner of Sergio’s Restaurant. I just saw your review and was truly concerned to hear that your experience with us was uncomfortable. First and foremost, I want to sincerely apologize. This is not the kind of impression we ever want to leave. I’d be very grateful if you could give us a chance to better understand what happened. Your feedback is extremely valuable and will help us ensure that this never happens again — to you or any other costumer. If you’re open to it, please contact me directly at904-883-9091, or send us a quick message via Instagram @sergiosjax Thank you again for your time and honesty — I genuinely hope we can talk. Warm regards, Sergio Owner – Sergio’s Restaurant
Management issues affecting delivery and in-person dining experience.
Business reply on Google
Olá, Luciano. Agradecemos por compartilhar seu feedback com a gente. Sentimos muito por saber que você teve problemas tanto no delivery quanto no atendimento presencial. Esse tipo de experiência está longe do padrão que buscamos oferecer, e já repassamos seu comentário para a nossa equipe de gestão com o objetivo de identificar os pontos de melhoria necessários. Ficamos felizes em saber que você aprecia a nossa comida, e esperamos ter uma nova chance de te surpreender positivamente em todos os aspectos da sua próxima visita.
The restaurant served the incorrect dish instead of the ordered parmigiana.
Business reply on Google
Olá, José! Agradecemos por compartilhar sua experiência com a gente. Lamentamos pela confusão em relação ao prato. Temos, sim, duas versões da parmegiana em nosso cardápio: uma tradicional com molho vermelho e outra especial com molho branco, que é servida apenas uma vez por semana. Infelizmente, houve uma falha de comunicação no momento do atendimento e o garçom não soube explicar corretamente essa diferença. Pedimos desculpas por isso e já repassamos o ocorrido à nossa equipe para que situações como essa não voltem a acontecer. Ficamos felizes em saber que você gostou da comida e esperamos ter a chance de te receber novamente para uma experiência ainda melhor!
The burger was poorly assembled and the meat fat was tough.
Business reply on Google
Olá Amanda! Pedimos desculpas pela demora em responder e, principalmente, pela experiência que não atendeu às suas expectativas. Sua avaliação já foi encaminhada à nossa gerência para que o ocorrido seja analisado com atenção. Lamentamos pelo lanche mal montado e pela qualidade da carne, que claramente não refletiu o padrão que buscamos oferecer. Agradecemos pelo seu feedback — ele é fundamental para que possamos melhorar. Esperamos ter a oportunidade de te proporcionar uma experiência muito melhor futuramente.
Incorrect food order, poor food quality, and inattentive service.
Business reply on Google
Hello Debra! Thank you for taking the time to share your experience during your last visit. While we’re glad to hear that your first experience with us was a positive one, we’re truly sorry that your most recent visit did not meet expectations. Please accept our sincere apologies for the mistakes with your order. These details are very important to us, and your feedback helps us understand exactly where we need to improve. What you described regarding the lack of attentiveness from our staff is certainly not the level of service we strive to provide, and we’re truly sorry that it affected your visit. Your comments have already been shared with our management and team, and we are taking the necessary steps to ensure that issues like this do not happen again. We truly appreciate your honest feedback and the opportunity it gives us to do better.
excessive wait times for food and drinks and lack of staff
Business reply on Google
Hello Edinson! Thank you for your visit and for taking the time to leave your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We understand how frustrating long wait times can be. We would like to clarify that our cheese bread is made fresh to order to ensure the best quality and flavor. Because of that, it does require a bit more time to prepare and serve. We sincerely apologize if this was not communicated clearly at the time of your visit. We hope you’ll consider giving us another chance in the future.
human hair found in food and charged for the meal
Business reply on Google
Hello! We're deeply sorry to hear about your experience. At Sérgio’s, we prioritize hygiene and the quality of our service. Rest assured, we will thoroughly investigate this incident to ensure it does not happen again. Please contact us at +1 (904) 883-9091 so we can discuss this further and address your concerns directly. Thank you for bringing this to our attention.
Slow service and frequent order errors by restaurant staff
Business reply on Google
Hello! Thank you for your feedback. We apologize for the experience you had with our service. This is not the kind of service we strive to offer at Sergio's. We appreciate your kind words about the food being delicious. We take your comments seriously and have shared them with our management team to address with our staff. We will work on improving our service and ambiance. We hope you will give us another chance in the future to provide you with a better and more enjoyable experience.
Long delivery time, cold food, and missing items.
Business reply on Google
Hello Aline! Thank you for sharing your experience with our delivery service. We sincerely apologize for the delays and the condition of your order upon arrival, especially given the proximity to our location. We have forwarded your feedback to our management team for immediate review and action. We apologize for not meeting your expectations and for any inconvenience caused. We hope to have another opportunity to demonstrate the high standard of service our customers know and trust.
Inattentive staff caused long wait times and poor service efficiency.
Business reply on Google
Hello Pedro! Thank you for sharing your experience with us, and we are sorry to hear that it did not fully meet your expectations regarding service. We take your feedback seriously about the need to improve the attention and efficiency of our waitstaff. We are actively working to train our team to ensure that each visit is prompt and satisfying, especially during peak times, so that all customers can fully enjoy the quality of our cuisine and the ambiance. We recognize the importance of quick and attentive service to complement the dining experience and appreciate the opportunity to improve. We hope that, after some improvements, you will consider visiting us again to see the positive changes and enjoy an experience that matches the quality of our dishes.
The restaurant forgot the order and caused a long wait time.
Business reply on Google
Hello Christopher! We are truly sorry to hear about your disappointing experience with us. We are taking your feedback very seriously and are working with our team to ensure that such an oversight does not happen again. Please accept our sincerest apologies. We would appreciate the opportunity to make things right and hope you will consider giving us another chance to show you the high standard of service we strive to provide. If you’re willing, please contact our manager directly so we can address your concerns more personally and hopefully restore your faith in our restaurant.