Sergio’s Brazilian Restaurant - Philadelphia, PA
🍽️ Restaurants · 6905 Castor Ave · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The dish quality was poor due to incorrect ingredients and preparation.
Business reply on Google
Lamentamos muito que sua experiência não tenha sido como esperado. Agradecemos por compartilhar seu feedback, pois ele é fundamental para que possamos melhorar continuamente. Já encaminhamos seu comentário à nossa equipe e esperamos ter a oportunidade de oferecer uma experiência melhor em uma próxima visita.
Hair found in food indicating poor hygiene standards.
Business reply on Google
Hello Oscar! Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and understand how concerning this situation must have been. Your feedback has already been shared with our management team, who is reviewing what happened. We want to assure you that our staff is trained to follow strict hygiene and food safety standards, including the use of gloves, hairnets, and other protective measures, precisely to prevent this type of issue. We appreciate you taking the time to let us know, as this helps us reinforce our procedures and ensure this does not happen again.
The burger quality was poor and inferior to fast food.
Business reply on Google
Hello Dan, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your delivery experience with our burger did not meet your expectations. At Sergio’s, we are committed to serving generous portions and high-quality food, so it is concerning to know this was not reflected in your order. We have shared your comments with our management team for review. We sincerely hope you’ll consider giving us another chance to provide the quality and care we always aim for.
The restaurant staff provides discriminatory service to customers of different cultures.
Business reply on Google
Hello Josh, We truly appreciate you taking the time to share your feedback. We are very sorry to hear that your experience with us did not make you feel as welcome as every guest deserves. At Sergio’s, our goal is to create an environment where everyone — regardless of culture or background — feels valued, respected, and comfortable. If you would like to share more details with us about what happened, it would help us take the proper steps to ensure this does not occur again. We sincerely hope you will consider giving us another opportunity to provide you with the warm and inclusive experience that we strive for with every customer.
The restaurant charged for an order that was never delivered.
Business reply on Google
Hello! We are truly sorry for the inconvenience and frustration this situation caused you. Your feedback has been forwarded to our management team so we can understand exactly what happened and ensure it does not occur again.
The restaurant served incorrect food items and provided poor customer service.
Business reply on Google
Hello! We’re truly sorry to hear that your recent experience with us was disappointing, especially on such an important day like your boyfriend’s birthday. That is far from the experience we aim to deliver, and we sincerely apologize. Your review has been forwarded to our management team for internal review. Regarding the açaí bowl, it was prepared as the complete version, but we understand that during transport, it may lose its original appearance or consistency. We truly appreciate your loyalty over the past two years and hope to have the opportunity to welcome you back and provide the excellent experience you’ve always had with us.
The food quality was poor and the menu was not accessible.
Business reply on Google
Bigguy, thank you for your feedback. We’re sorry to know your experience wasn’t a good one and we apologize for the inconveniences you had at our restaurant. We always aim to please our customers and your opinion is very important to us. We hope you’ll visit again soon and have a better experience!
customer experienced food poisoning and poor service from staff
Business reply on Google
Hello Khaled! We are deeply sorry to read about your unsatisfactory experience at our restaurant. Thank you for bringing this to our attention. We take the issues you reported very seriously and are currently conducting a thorough investigation to ensure such situations do not recur. We pride ourselves on the quality of our service and cuisine, and are committed to providing excellent experiences to all our customers.
The delivered burger was cold and contained rotten lettuce.
Business reply on Google
Hello! We sincerely apologize for your disappointing experience. We've contacted Uber Eats to understand what happened with the delivery. We would appreciate if you could reach out to us at (215) 613-0600 or (848) 444-2121 so we can provide you with a better experience. Thank you for bringing this to our attention, and we hope to make things right.
Excessive wait times for food delivery and missing items.
Business reply on Google
Olá Ana Julia, lamentamos sinceramente pelo ocorrido. É realmente frustrante saber que não correspondemos às suas expectativas. Apesar de nossas tentativas de contato telefônico não terem sido bem-sucedidas, gostaríamos muito de conversar pessoalmente com você para reparar qualquer inconveniente causado. Seu feedback é extremamente importante para nós, e garantimos que sua preocupação foi compartilhada com toda a equipe para evitar que situações como essa se repitam no futuro. Esperamos sinceramente ter a nova oportunidade de surpreendê-la positivamente.
The portion sizes of the picanha meat are too small.
Business reply on Google
Hi Cristiano, we sincerely apologize for any disappointment you've experienced with the size of the family picanha meat pieces. Our goal is to consistently deliver an exceptional dining experience, and we appreciate your feedback as it helps us improve our offerings.
unwelcoming staff and long wait times for seating
Business reply on Google
Hi Andy, we are sincerely sorry for your disappointing experience at our restaurant. We would like to express our deepest apologies for the lack of a warm welcome and the discomfort you felt during your visit. Please know that we are committed to creating a welcoming and inclusive environment for all of our guests, and we are truly sorry that we were unable to provide that during your visit. We hope you'll consider giving us another chance to fix this. Feel free to contact me directly at [email protected] so we can discuss a way to provide you with the experience you deserve.
Long wait time, unresponsive staff, and cold, poor quality food.
Business reply on Google
Hi Isabella, we have taken your feedback on board, and we will strive to make improvements accordingly. We’re sorry to hear of your less than satisfactory experience.
Waitstaff were inattentive and gossiped about the customer.
Business reply on Google
Hi Jerry, knowing that our meals please you make us very happy, however, we are very sorry that your experience was not worthy of 5 stars. The total satisfaction of our customers is essential to our business, so we would love to get in touch with you. We kindly ask you to send us a message on our social media or look for our manager in our store.
Waitress neglected customers to eat her own meal during service.
Business reply on Google
Hi Olgalidia, we are sorry that this was your experience at our place. We value the maximum for the quality of our services/products. We appreciate your feedback, we will take forward all the issues raised in your complaint.
The restaurant charges an extra fee for credit card payments.
Business reply on Google
Hi Eduardo, what was charged is called sales tax. This is a fee that is charged on all purchases at any establishment. Regardless of whether you paid by credit or debit card.