Serious Pie Downtown
🍽️ Restaurants · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The pizza has excessive tomato sauce and lacks standard menu options.
Business reply on Google
Hi adidaalaska2001- Thank you for telling us about your experience at Serious Pie - Downtown. We are very sorry to hear your experience did not meet your expectations. We take pride in using quality ingredients, such as the Alta Cucina tomatoes we use in our tomato sauce, to craft wood-fired pizzas with blistered crusts. We understand this style might not be for everyone, but there is always the option to customize your toppings and sauce levels. We would love the chance to welcome you back and help you find a combination you truly enjoy. Sincerely, Chris McCallister, GM, Serious Pie - Downtown
Staff member was rude and coerced a mandatory tip from customers.
Business reply on Google
Hi Ohoud- Thank you for telling us about your recent experience at Serious Pie - Downtown. I am very sorry to hear about the service you received. This doesn't sound like typical behavior of our team and is certainly not the experience we want for our guests. We do not include a service charge and tipping is discretionary. While our handhelds do provide tip prompts for convenience, "custom tip" and "no tip" are also options. We will review our service standards with our team to ensure we are providing the best experience possible moving forward. Please feel free to reach out to us at (206) 838-7388 if there is anything we can do to make this right. We appreciate your time and feedback. Sincerely, Chris McCallister, GM, Serious Pie - Downtown
The restaurant charged for an unconsumed pizza and provided poor service.
Business reply on Google
Hi Henryk- Thank you for telling us about your recent experience at Serious Pie - Downtown. I am happy to hear you enjoyed the food but am very sorry about the mix-up with the incorrect pizza. We would never intentionally charge a guest for something they didn't order, and I sincerely apologize for our mistake. While I am glad you received a refund, there is no excuse for unprofessionalism. We will address this with our team. We appreciate your feedback and hope you will give us another chance to provide you with a better experience. Sincerely, Chris McCallister, GM, Serious Pie - Downtown
Staff rudely forced family to leave the waiting area
Business reply on Google
Hi J- Thank you for telling us about your recent experience at Serious Pie - Downtown. While we gladly welcome families with children to dine with us, unfortunately the banquette seating near the front door is part of the bar and, by law, minors are not permitted to sit there. I understand that it may be frustrating, but we are required by the Washington State Liquor and Cannabis Board to enforce this. However, our team should do this graciously and offer an alternative place to sit. I am very sorry if that was not the case. We hope you and your family will give us another chance to provide you with a better experience. Sincerely, Chris McCallister, GM, Serious Pie - Downtown
Poor food quality, high drink prices, and inattentive service.
Business reply on Google
Hi Lenette- Thank you for telling us about your recent experience at Serious Pie - Downtown. I am very sorry to hear that the pizza and service did not meet your expectations. It is part of our mission as a company to graciously serve delicious food, and I sincerely apologize that we did not deliver on that. We will remind our team of our service standards to ensure that we are providing attentive service going forward. We truly appreciate your feedback and hope you will give us another chance to provide you with a much better experience. Sincerely, Chris McCallister, GM, Serious Pie - Downtown
The restaurant served burnt pizza to the customer.
Business reply on Google
Hi Sebastian- Thank you for telling us about your recent visit to Serious Pie - Downtown. I am very sorry to hear that you received burnt pizzas and that your experience did not meet your expectations. We prepare our pizzas with a blistered crust, just kissed by the fire in our wood-burning oven, but the pizzas should never be burnt. For that, I sincerely apologize. The quality you experienced does not reflect our usual standards, and I would be happy to issue a refund. Please give us a call at (206) 838-7388 and I or any manager on duty would be happy to take care of that for you. We truly appreciate your feedback and hope you will give us another chance in the future to provide you with a positive experience. Sincerely, Chris McCallister, GM, Serious Pie - Downtown
customer was ignored by staff and not served for ten minutes
Business reply on Google
Hi Roberto- Thank you for telling us about your recent visit to Serious Pie - Downtown. I am very sorry to hear about your experience, and very surprised to hear you weren't given a menu and water when you were sat. It is one of our service standards to greet each table within 90 seconds, and I sincerely apologize that did not happen. I will review our service standards with our team to ensure we are providing prompt service moving forward. Please feel free to reach out to us at the restaurant at (206) 838-7388 if you would like to share anything else or if there is anything we can do to make it right. We genuinely appreciate your time and feedback. Sincerely, Chris McCallister, GM, Serious Pie - Downtown
The pizzas are overpriced and small with high tip expectations.
Business reply on Google
Hi Emily- Thank you for telling us about your recent visit to Serious Pie - Downtown. I am very sorry to hear you did not enjoy your experience. While our handhelds do have tip prompts for convenience, tipping is always discretionary and there are also "No tip" and "Custom tip" options available. If there is anything we can do for you, please feel free to reach out to us at (206) 838-7388. We appreciate your time and feedback. Sincerely, Chris McCallister, GM, Serious Pie - Downtown
The bartender provided rude and inattentive service to non-drinking customers.
Business reply on Google
Hi Jessica- Thank you for telling us about your recent experience at Serious Pie - Downtown. I am very sorry to hear about the service you received. It is part of our mission as a company to provide gracious service and exceed expectations, and I sincerely apologize that was not your experience. I will remind our team of our service standards and expectations to ensure we are providing every guest with the best experience possible going forward. We genuinely appreciate your time and feedback and hope to get the chance to serve you in the future! Sincerely, Chris McCallister, GM, Serious Pie - Downtown
Server was rude when asked to split the check.
Business reply on Google
Hi Amir- Thank you for telling us about your recent experience at Serious Pie - Downtown. I am very sorry to hear about the unprofessional response from your server. It is part of our company's mission to provide gracious service, and I will remind our team of this. We appreciate you bringing this to our attention so we can use it as a coaching opportunity. We hope to get the chance to serve you at one of our restaurants in the future. Sincerely, Chris McCallister, GM, Serious Pie - Downtown
Server failed to place order and provided poor customer service.
Business reply on Google
Hi Laura- Thank you for telling us about your recent experience at Serious Pie - Downtown. I am very sorry to hear about the service you received. It is part of our mission to provide gracious service and exceed expectations, and I apologize that wasn't your experience. I will remind our team of our service standards and expectations so we can provide exceptional service in the future. We genuinely appreciate your feedback and hope we get the chance to serve you again. Sincerely, Chris McCallister, GM, Serious Pie - Downtown
metal shard found in pizza and aggressive tipping practices
Business reply on Google
Hi Allen- Thank you for telling us about your recent experience at Serious Pie - Downtown. I am very sorry to hear about the piece of metal in the pizza. I hope your wife is okay! I agree that should never happen and I sincerely apologize for our mistake. Our management team should have been made aware of the situation and checked in with you, and I will remind our team of our expectations and protocols in these extraordinary situations. While our handhelds do provide 20%, 22%, and 24% tip prompts for convenience, tipping is always discretionary and the "Custom Tip" and "No Tip" options are also available. Please reach out to me directly and I would be happy to do what I can to make it right. Thank you for your time! Sincerely, Chris McCallister, GM, Serious Pie - Downtown
Servers rushed customers by repeatedly bringing the bill during the meal.
Business reply on Google
Hi Jooey- Thank you for telling us about your recent visit to Serious Pie - Downtown. I am very sorry to hear you did not have a positive dining experience. While our servers are assigned to specific sections, we do encourage teamwork. It sounds like our communication as a team may have been off, for which I sincerely apologize. It is never our intention to rush our guests, and I will remind our team of this. If you would like to further discuss your meal, please feel free to reach out to me directly at [email protected]. We genuinely appreciate your time and feedback and hope you will dine with us again in the future! Sincerely, Chris McCallister, GM, Serious Pie - Downtown
The pizza provided was burnt and the order notification was poor.
Business reply on Google
Hi Ian- Thank you for taking the time to tell us about your recent takeout order from Serious Pie - Downtown. I am very sorry to hear about your experience and the burnt pizza. Please reach out to me directly at [email protected] and I would be happy to do what I can to make it right. Thank you again for your time and feedback. Sincerely, Chris McCallister, GM, Serious Pie - Downtown
Customer was overcharged and manager refused to provide a refund.
Business reply on Google
Hi Matthew- Thank you for taking the time to tell us about your recent experience. I am very sorry to hear how this situation was handled. It is never our intention to overcharge our guests, and I would be happy to correct the mistake. Please reach out to me directly at [email protected] to confirm the transaction, and I will issue a refund. I offer my sincerest apologies for our mistake and the inconvenience it has caused. I look forward to hearing from you. Sincerely, Chris McCallister, GM, Serious Pie - Downtown
The pizza was overly salty and overpriced for the quality.
Business reply on Google
Hi James- Thank you for taking the time to tell us about your recent experience. I am very sorry to hear you did not enjoy your pizza. We pride ourselves in serving delicious, high-quality food and it sounds like we missed the mark this time. If you would like to reach out to me directly, please send an email to [email protected] and I would be happy to help make it right. Thank you again for your time and feedback. Sincerely, Chris McCallister, GM, Serious Pie - Downtown
Staff served cold pizza after misplacing the order as takeout
Business reply on Google
Hi Shivam- Thank you for taking the time to share your feedback. I am very sorry to hear about your recent experience. It sounds like there was a lapse in communication on our part, and for this I apologize. Typically, our counter service is for takeout, and we offer full service at the tables in our dining room. I believe this is where the confusion may have happened. However, our team could have better assessed the situation to provide you with better service. I am truly very sorry we missed this opportunity and will share your feedback with our team to ensure it does not happen in the future. If you would like to discuss your experience further, please email me directly at [email protected] and I would be happy to make it right. Thank you again for your time and for sharing your feedback. Sincerely, Chris McCallister, GM, Serious Pie - Downtown
Automatic gratuity is calculated on the pre-tax total.
Business reply on Google
Hello Yawei, Thank you for taking the time to review your experience at Serious Pie Downtown. We strive to provide deliciousness served with graciousness and it seems as though we missed our mark with your visit. I'm sorry that you were not satisfied with your dining experience. I understand that we are on the higher end of the price scale for pizza due to the imported cheeses and high-quality local ingredients. We are unfortunately required by law to collect tax on the service charge as well. Thank you again for taking the time to review your experience at Serious Pie Downtown. If you would like to further discuss your meal, please email me directly. [email protected] Wes Fisher General Manager Serious Pie Downtown
The pizza quality is poor and the price is too high.
Business reply on Google
Hi Alessandro, Thanks so much for taking time to let us know about your experience at Serious Pie Downtown. We pride ourselves on serving deliciousness with graciousness and it sounds like we definitively missed the graciousness piece. I'm happy that you were treated with kindness and friendly service, however I'm very sorry that the food wasn't up to the standard that we strive to produce. I'm very grateful for your review of your experience with us, and for showing us where we can improve our practices. Thank you for helping us in our continued mission to provide deliciousness with graciousness. If you would like to discuss your experience further please email me, [email protected] Wes Fisher General Manager Serious Pie Downtown
The pizza crust was burned and the flavor was poor.