Serranos Cocina y Cantina
🍽️ Restaurants · Cedar Park
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer received raw chicken in a pickup order.
Business reply on Google
Thank you for sharing your experience. We review all feedback with our team to keep standards consistent. We aim for a great experience and recognize we fell short here. We hope to welcome you back so we can deliver a better experience.
Customer experienced discriminatory service and neglect by the host
Business reply on Google
Thank you for taking the time to share your experience. What you’ve described does not reflect the standards of service we hold ourselves to, and we take this matter very seriously. We value every guest who chooses to dine with us and would like the opportunity to address your concerns directly. Please reach out and ask to speak with Eve Martinez, our General Manager, so we can learn more and work toward making this right.
Customers received no service after being seated for ten minutes.
Business reply on Google
Thank you for taking the time to share your experience. We truly value your loyalty over the years, and it’s clear this visit did not meet the standards you’ve come to expect from us. Your detailed feedback has been shared with our team and management to address the service issues you encountered. We are committed to improving and ensuring that every guest feels welcomed and taken care of. We appreciate your past support and hope to have the opportunity to provide a better experience in the future.
Server failed to place the order after an hour wait.
Business reply on Google
Thank you for sharing your experience. We completely understand your frustration, and we truly appreciate you bringing this to our attention. It’s clear we didn’t meet your expectations this time, and that’s definitely not the level of service we aim to provide. We’ll be looking into this to make sure it doesn’t happen again. We hope you'll consider giving us another chance to deliver the great experience you were hoping for.
The server failed to place the order after a long wait.
Business reply on Google
Thank you for sharing your feedback. We’re glad to hear you’ve enjoyed the food in the past, but we truly understand your frustration with the service you experienced. We aim to provide excellent service every time, and your experience certainly doesn’t reflect that. We appreciate your comments and will use them to improve moving forward. We hope you’ll reconsider giving us another opportunity to serve you better in the future.
The enchiladas were served dry and lacked sufficient sauce.
Business reply on Google
Thank you for your feedback. We truly appreciate you sharing your experience, and we take your comments seriously. We’ve already spoken with the team to ensure that this doesn’t happen again. We always strive to provide the best possible experience for our guests, and we hope you'll give us another chance in the future.
staff failed to acknowledge or serve customers at the bar
Business reply on Google
Thank you for sharing your experience with us, Helen. We truly appreciate your feedback and regret that your visit didn’t meet your expectations. We aim to provide great service from the moment you walk in, and it’s clear we missed the mark this time. We hope you'll consider giving us another chance in the future, as we'd love to show you the level of service we’re known for.
Excessive wait times and incomplete order fulfillment by restaurant staff.
Business reply on Google
Thank you for sharing your experience with us. We sincerely apologize for the extended wait time and the oversight in forgetting your queso order. Your feedback is valuable to us as we strive to provide excellent service to all our guests. We will address these issues with our team to ensure that such incidents do not occur in the future. We appreciate your patience and hope to have the opportunity to make it right for you on your next visit. Thank you for bringing this to our attention.
The chicken served was undercooked and potentially unsafe to eat.
Business reply on Google
I'm sorry to hear about your experience with the pollo perfecto. Your feedback is important to us, and we take food safety very seriously. Please reach out to our Lakeline team so we can address this issue promptly and ensure your satisfaction. Your health and well-being are our top priorities. Thank you for bringing this to our attention.
The food served was poor quality and tasted bad.
Business reply on Google
Thank you for taking the time to share your feedback with us. We are truly disappointed to hear that your recent dining experience did not meet your expectations. Your satisfaction is very important to us, and we strive to provide the best possible service and food quality to all our guests. We hope you give us another chance, so we can share a more positive experience.
Poor service, unprofessional management, and mediocre food quality.
Business reply on Google
Thank you for leaving a review. We’re so glad you were able to visit us at our Lakeline location. Our team is always working hard to offer the best service and product to our guest. We hope you give us another chance soon, so we can share a more positive experience.
Reduced portion sizes and inconsistent food quality compared to previous standards.
Business reply on Google
Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty, and we’re deeply sorry that your recent experience didn’t live up to what you’ve come to expect. We hold our team to the highest standards and regret that we didn’t meet those expectations. We hope you give us another chance soon, so we can share a more positive experience.
Waiter delayed service and refused to honor lunch special pricing.
Business reply on Google
Hi Danielle, We appreciate your taking the time to leave a comment, and we apologize to hear about your experience with a member of our staff. We hold ourselves to the highest standards and have addressed this issue. Please give us another chance to prove ourselves sometime soon.
The enchiladas served were flavorless and lacked proper ingredients.
Business reply on Google
Hi Lindsay, Thank you for your feedback. We’re very sorry to hear about your recent experience. This does not reflect the standard of service that our customers deserve. We hold ourselves to the highest standard an have addressed your concerns with our team. Please give us another chance to prove ourselves sometime soon.
long wait times and poor service coordination
Business reply on Google
Hi Akshatha, While we’re happy to hear that our chips and salsa were good, we’re disappointed to hear that our service fell short. We have shared your feedback with our team in order to improve in these areas and we hope to have the chance to serve you again in the future.
Poor food quality and unprofessional staff behavior observed.
Business reply on Google
Hi Adam, our apologies for not meeting Serranos standards. If you may, can you please call our manager at 512.258.3441 and we can hopefully make things right.
The meal arrived with rotted avocado and was discarded.
Business reply on Google
Hi Kayla, please accept our apology, this is not Serranos standards. We will not make excuses but we can assure you the heat caused the avocado to turn brown. If you may can you please call our manager at 512.258.3441, so we can resolve this issue and hopefully make things right.
Staff members made the customer feel harassed by staring.
Business reply on Google
Thank you for letting us know about your experience Kyle Sanders and we apologize that you didn't enjoy your overall experience. Please contact Management at 512-258-3441 so we may find out details to promptly address with our team and ensure you are satisfied. We appreciate your feedback, time, and look forward to speaking with you soon!
Incorrect menu pricing and unprofessional service staff
Business reply on Google
Hey Kimberly, we're sorry you didn't enjoy your dining experience at our Lakeline location. Please reach out to the GM Rick Handcox at 512.258.3441 for more details so he can look into your lack of service and menu concerns.
Excessive wait times for service despite low restaurant occupancy.
Business reply on Google
Hi Cassandra, we apologize for this negative experience you had. This is not up to Serranos' standards, and this issue will be addressed immediately. If you could please contact Management when you get the chance at 512-258-3441, we would like to work towards a resolution. Thank you and have a great day.