Service Experts

Business reply on Google

Gregory, We take reviews like this very seriously. I’m sorry to hear that you left feeling this way, because that is never the experience we want for anyone. When a vehicle comes in with a cooling system concern, especially if there has been overheating, there can sometimes be underlying engine damage that only becomes fully apparent during or after testing. That said, we would never dismiss a concern with “it wasn’t doing that earlier.” If something changes, our responsibility is to re-evaluate it carefully and explain exactly what we’re seeing and why. It’s concerning to hear that you felt the vehicle ran worse and that the situation led you to purchase another car. I would genuinely appreciate the opportunity to review your repair history and go over everything step by step with you. Clear communication and accurate diagnostics are a core part of how we approach auto repair in San Antonio, and if we fell short in your experience, I want to understand why. Please feel free to contact me directly at the shop and ask for Carlos. I would welcome the chance to speak with you personally.

Business reply on Google

Hi Mark, I'm sorry for the misunderstanding. We never performed or charged you for this repair — we only inspected the issue and provided a free estimate. Headlight jobs can vary depending on the vehicle because of labor to remove the assemblies and check wiring. We're always upfront with estimates and never move forward without approval. As a small family-run shop, we truly value honesty and transparency, and we wish you the best in finding the right solution. Carlos Rodriguez, Owner

Business reply on Google

Hi Michele, We're extremely sorry to hear you didn't receive a call back with your quote. Prompt communication is a top priority for us, and this clearly falls short of our usual standards. If you would be willing to reach out we would love to get some more details from you and have the chance to earn your business and your trust. Carlos Rodriguez, Owner

Business reply on Google

Dear Matthew Orcutt, Thank you for sharing your feedback. We sincerely apologize for the negative experience you had with our auto shop. We understand your frustration and disappointment, and we take your concerns very seriously. Upon receiving your vehicle, we conducted a thorough diagnosis due to its inoperable state. During our assessment, we discovered that the main wiring harness had been damaged by a rodent chewing through it. We promptly involved your insurance provider, USAA, and worked in coordination with their adjuster to determine the necessary repairs. Throughout this process, there were additional supplements and adjustments required, which further extended the repair timeline. We understand that waiting for the adjuster's assessment and obtaining approvals from the insurance company can be time-consuming. We apologize for any delays caused by these external factors. Once the repairs were completed, we awaited the necessary payments from the insurance company, which unfortunately took longer than anticipated. We understand that the extended waiting period for the vehicle's pickup added to your dissatisfaction, and we apologize for any inconvenience this may have cause

Business reply on Google

Hi Tevin, We are sorry to hear you were not satisfied with the repair quotes you received. We pride ourselves on precise diagnostics and upfront pricing, and we would like the opportunity to discuss with you further. The Honda's rear end was out of adjustment and could not hold the proper alignment. The two options to repair the issue were to (1) put it on a frame machine and pull the body cradle back to manufacturer specifications or (2) install an aftermarket camber kit to make the adjustments required to get it back to manufacturer specifications. The aftermarket camber kit was the more affordable option. Due to the oil leaks on the other vehicle the oil pressure light was turning on and when the vehicle was full of oil it had low oil pressure. The oil had brass glitter in it which is an indication of internal engine damage. That is why we let you know upfront that it may require an engine replacement before you spent any money on repairs. Please give us a call anytime if you have any questions or further feedback, we are always happy to help. Carlos Rodriguez, Owner

Business reply on Google

Hi Thomas, We are glad to hear that you found us to be professional, quick and courteous when you had your car repaired with us. We are very sorry, however, that you were not satisfied with the way costs were itemized when you requested a quote. Please give us a call, we would be happy to discuss the details with you. We hope to have the opportunity to clear up any misunderstanding and earn your trust and business in the future. Carlos Rodriguez, Owner

Business reply on Google

Hi Pat, We are sorry you were less than pleased with your experience. The vehicle was at our shop because the actuator which needed to be replaced had to be special ordered. When we perform a dye test to find a leak we do ask the customer to drive the vehicle over a two week period (or until it blows hot again) to allow the dye to work its way through the system. The vehicle was not brought back for the included 2 week check so that we could find the leak. We are still more than happy to complete the process, please give us a call to schedule an appointment or discuss the matter at any time. Thank you, Carlos Rodriguez, Owner

Business reply on Google

Hi Ika, We apologize for any miscommunication regarding your quote. We use a nationally standardized estimating program so there should not have been that kind of discrepancy. We normally honor quotes for 30 days because part pricing and availability changes daily. We would be happy to have the opportunity to discuss your experience further, please give us a call any time. Carlos Rodriguez, Owner

Business reply on Google

Hi Hannah, We are sorry you were not satisfied with our quote for the price to properly repair the vehicle, and would like the opportunity to further discuss it with you. The only reason the expansion control valve would fail is because there is debris clogging the valve due to the compressor starting to fail. When the compressor starts to fail, debris from the compressor circulates through the system and clogs of the expansion valve. The expansion valve is part of the filtration system of the AC system. When the compressor fails you have to replace the condenser, receiver dryer, and expansion valve together because these parts cannot be flushed or adequately cleaned with the new design after 2003. When you purchase a compressor from a reputable parts dealer it cannot be warranted without replacing these parts together. If you want to know for sure, you can take it to any repair shop and ask them to put AC gauges on it and see if the high side AC gauge is bouncing rapidly. This shows that the AC compressor is beginning to fail. If you have any questions please feel free to give us a call, we are happy to help. Carlos Rodriguez, Owner

Business reply on Google

Hi Albert, The repair you received is still under warranty at our shop. Three different techs test drove the vehicle and didn’t hear a noise, so we put sonic ear chasers on 4 different points on the work performed and detected no frequency change. We are happy to look at it again and test drive it with you in the vehicle. We stand behind our work and if there is a problem with the parts or labor we are more than happy to take care of it. Please feel free to contact us anytime. Carlos Rodriguez, Owner

Business reply on Google

Hi Jose, We appreciate your feedback and are glad you were pleased with our customer relations. We have been repairing European cars including Mercedes Benz for over 20 years. We can normally replace and program Mercedes computers with no issues. When we found the problem on your vehicle, we invited you into our shop to see for yourself that the computer board was completely melted and the necessary data could not be extracted in order to program a replacement. This was a rare case which required an entirely new operating system to be downloaded, this is only available directly from the dealer. Please let us know if you have any questions, we would be happy to help if there is anything you need in the future. Carlos Rodriguez, Owner

Business reply on Google

Hi Tyler, thanks for your review. We always strive to provide excellent service on every vehicle that comes through our shop. We are very sorry that you left feeling less than satisfied. We'd be happy to talk with you more about your experience if you'd like, just give us a call at 210-495-6688. Carlos Rodriguez