Shadow Nail Spa
💅 Beauty & Spa · Dallas
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The manicure had uneven filing, sloppy polish, and no massage.
Nail technician failed to perform requested repairs on two nails.
Technician caused physical injury and bleeding during a manicure service.
The business charged more than the advertised price for services.
Business reply on Google
It would’ve been $35 if all you had was the pedicure but you had gel polish on your toes that had to be removed and you also had acrylic on your toes that had to be filled. $5 to remove your gel polish and $10 to fill your acrylic toes. It was told to you but you may not have understood.
Unprofessional waxing technique and poor hygiene practices during service.
Technicians failed to match nail polish colors as requested by customer.
Business reply on Google
What you received was a gel builder fill. Since your existing nail was off white the tech filled your nails with the same off white gel builder. Once the gel builder was filled the tech should have polished the nails with the color of your choice. The key question was at any time did you or the tech communicate with each other the color that you desired for your nails? How can you blame management for that? If you saw that the nails were not the correct color then that should have been communicated and the simplest solution would have been to apply the correct polish which would have taken 5 min. What color and what shape are always basic discussions that should be asked in every service
Technician caused physical pain and provided incorrect service and misleading information.
Business reply on Google
Hi Emma. I’m sorry for your bad experience but are you certain your most recent experience was at Shadow Nail Spa? Our system shows you haven’t been here since June. This definitely doesn’t sound like something you would’ve experienced here.
Incorrect nail color applied and poor quality gel manicure application.
Business reply on Google
Hi Jessica. Thank you for the feedback. I don’t know what happened during your visit since I wasn’t there but customer satisfaction is very important to us. We screwed up somehow so definitely let us try to make it right if you are willing to give us another shot. I think they meant to say we will do it over and not polish over the top.
Technician provided poor service, unprofessional behavior, and caused physical discomfort.
Business reply on Google
Hi Ava. We apologize that your experience was not what you expected. This is definitely not the norm with our services. We always strive for excellence because customer service is very important to us. Let us make it right so that we can truly show you what you can expect. Give us a call and we will reschedule another pedicure for you at no charge.
customer contracted a fungal infection following a pedicure service
Business reply on Google
I’m sorry that this happened to you but I don’t believe that you got your service done at our salon. We don’t recognize you and we have no record of your name in our system.
Poor quality nail services and significant price increases.
Poor pedicure quality and discriminatory service at the front desk
Business reply on Google
Sorry your pedicure wasn’t to your liking and if it felt rushed we apologize. We strive to provide the best possible service. There was a lot going on with people checking in and checking out. If you sit at the waiting area chairs how are we to know that you are checking out? Maybe you are waiting for someone to come pay for you. How are we to know? Please don’t use the race card because we certainly don’t show any preferential treatment. We treat everyone the same and provide the best service that we can. We always focus on customer service because we believe it is very important in this service industry. If you think that we treated you differently we will certainly try harder to remove that perception. Thank you for the feedback.
Nail repair was poor quality and customer was charged for it.
Nail repair was charged despite poor quality of initial service
Staff provided poor service and failed to explain service options clearly.
Nail technician and manager failed to correct poor quality nail application.
The nail service provided was unprofessional and unsatisfactory.
Long wait times and staff failure to follow service instructions.
Technician caused injury and failed to achieve requested nail shape.
The salon failed to honor scheduled appointments for the customer.