Shake Shack

Long wait times and poor communication regarding order status and contents.

Extremely slow service and incorrect order delivery at airport location.

Poor order notification, long wait times, and cold food served.

Staff provided poor service and incorrect order items.

Excessive wait times, unprofessional staff behavior, and poor food quality.

Customer charged for order that failed to process and was not refunded.

The burger was overcooked and the staff were unfriendly.

Staff were rude and hostile while closing the restaurant early.

excessive wait time and unprofessional staff behavior

Poor food quality and refusal to provide tap water.

The customer experienced an excessive wait time for their food order.

Staff provided rude service and delayed the milkshake order significantly.

The bacon fries and burger patties were poor quality.

Long wait times and incorrect food orders received.

Incorrect order, poor staff communication, and excessive wait times.

The restaurant opened late and staff provided poor customer service.

Long wait time for poor quality food and understaffed service.

Inattentive staff repeatedly made order errors and provided poor service.

The chicken burger was cold and missing several ingredients.

Incomplete order and rude staff at JFK terminal location