Shake Shack Charlotte Premium Outlets
🍽️ Restaurants · Charlotte
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
insufficient staffing levels during peak lunch hours
Business reply on Google
We're sorry to hear about your experience. We strive to provide efficient service and will share your feedback with our team. For further assistance, please email [email protected] with your review, location, and date of visit.
The restaurant tables and floor were dirty with overflowing trash.
Business reply on Google
We're sorry to hear about your experience. Cleanliness is important to us, and we appreciate your feedback. Please email [email protected] with details of your visit, including the location and date, so we can address this issue.
Employee displayed inappropriate attire while serving food to customers.
Business reply on Google
We apologize for your experience. We appreciate your feedback regarding pricing and service, and we strive to maintain a welcoming environment for all guests. Please email [email protected] with your review, location, and date of visit so we can address your concerns further.
High prices for small portions and unsolicited marketing messages.
Business reply on Google
We apologize for your experience. Thank you for your feedback. We use high-quality ingredients that make our food great, which can affect pricing. For further assistance, please email [email protected] with your review, location, and date of visit or a receipt.
The food served was dry, flavorless, and overcooked.
Business reply on Google
We apologize for your disappointing experience. We strive to provide delicious meals and are sorry to hear we missed the mark during your visit. Please email [email protected] with your review, location, and date of visit or receipt so we can address your concerns further.
The burger was served with inadequate lettuce instead of a bun.
Business reply on Google
We're sorry to hear about your experience. Please email us at [email protected] with a copy of your review and either the location and date of your visit or a receipt so we can address your concerns. Thank you for bringing this to our attention.
The shake and food portions are significantly smaller than expected.
Business reply on Google
We're sorry to hear about your experience. We use high-quality ingredients that make our food great, which can affect pricing. For further assistance, please email [email protected] with your review, location, and date of visit or a receipt.
The burger quality was poor and greasy.
Business reply on Google
We're sorry to hear about your experience. We appreciate your feedback and would like to learn more. Please email us at [email protected] with a copy of your review and the location and date of your visit or a receipt so we can assist further.
Long wait times due to insufficient staffing levels
Business reply on Google
We're sorry to hear about your experience. Please email us at [email protected] with a copy of your review and the location and date of your visit or a receipt, so we can assist you further. Thank you for bringing this to our attention.
The food served was cold and the order was incomplete.
Business reply on Google
Ivy we're very sorry to hear that you're unhappy with your experience. Feedback like yours is what drives us to improve and if you're open to it, we'd like to look into the issues you're experiencing. Please reach us directly at [email protected] and our team will be happy to assist and help resolve these issues.
The burger and fries were poor quality and overpriced.
Business reply on Google
We apologize for your experience. We appreciate your feedback on the food and atmosphere, as we strive to create value and a welcoming environment for our guests. Please email [email protected] with a copy of your review and the location and date of the visit for further assistance.
Staff failed to communicate or provide polite service to the customer.
Business reply on Google
We apologize for your experience. We strive to provide great service and value to our guests. Please email us at [email protected] with your review, location, and date of visit so we can address your concerns.
hamburger contained hard pieces and was missing bacon
Business reply on Google
We apologize for your recent experience. We strive to provide quality meals and it’s disappointing to hear about the issues you encountered. Please email us at [email protected] with a copy of your review and details of your visit so we can address this further.
The chicken tenders were small and overpriced.
Business reply on Google
We're sorry to hear about your experience. We aim to provide value to our guests and appreciate your feedback. Please email us at [email protected] with a copy of your review and the location and date of your visit or a receipt so we can assist further.
Excessive wait time for simple drink order due to inefficient process
Business reply on Google
We're sorry to hear about your experience. We strive to provide efficient service and value for our guests. Please email us at [email protected] with a copy of your review and details of your visit so we can address this issue.
The restaurant was dirty and the meat was served raw.
Business reply on Google
We're sorry to hear about your recent experience. Cleanliness and quality are important to us. We invite you to email [email protected] with details of your visit so we can address this.
customer waited thirty minutes for food while staff ignored the issue
Business reply on Google
We're sorry to hear about your experience. We strive to provide efficient service to all our guests. Please share more about your visit by emailing us at [email protected], including a copy of your review and details of your visit.
The cheese fries tasted different and lower quality than expected.
Business reply on Google
We're sorry to hear that your recent experience didn't meet your expectations. We strive to provide consistent quality across all our locations. We're glad to hear that our team's service was a highlight of your visit. For any further concerns, please email us at [email protected] with details of your visit. Thank you for your feedback.
The server failed to check on the table or refill drinks.
Business reply on Google
We're sorry to hear that your experience didn't meet expectations. Our team strives to provide attentive service to all our guests. We encourage you to share more details about your visit by emailing us at [email protected]. Thank you for your feedback.