Sharp Rees-Stealy Del Mar
🩺 Health & Wellness · Del Mar
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Excessive appointment wait times and frequent cancellations by the clinic.
Business reply on Google
Hello SJ Mere, We apologize to learn that we did not meet your expectations. Please email [email protected] with your contact information and this review link, so we may assist you in looking into this further. In good health, Emmy
poor quality of care and unprofessional staff response
Business reply on Google
Hello Richard, We are very sorry for what you experienced under our care, and we are concerned by your comments. I will be escalating this to the appropriate department for review. If you would like to discuss this further, please email us at [email protected] with your full name, date of birth, and contact information, so we may assist you further. Sincerely, Mira
Receptionist failed to bill insurance resulting in an incorrect large charge.
Business reply on Google
Hello Lukwesa, We apologize to hear that you had a negative experience with our front desk that resulted in a bill directed towards you, and we appriciate you sharing your feedback with us. If you would like to discuss this further, please email us at [email protected] with your full name, date of birth, best contact information and the review link to this review so that we may assist you further. Kindly, Rose
Appointment cancelled last minute with long delay for rescheduling
Business reply on Google
Hello Xiao, We apologize for not meeting your expectations. We are working hard to make Sharp the best place to receive health care and feedback allows us to see where we can improve. Please send an email with your name, phone number and the review link to [email protected] so that we can assist you in researching this further. Thank you, Lesley
excessive cost for a short medical consultation
Business reply on Google
Hello Aria, We appreciate you sharing your concern. If you would please send your full name, phone number and account number to [email protected], we will connect you with the appropriate department. You may also contact our billing department directly at 858.499.2400. Sincerely, Jasmine
Appointment system limits availability for necessary fasting blood draws
Business reply on Google
Hello Rick, I apologize for your frustration. We are working hard to make Sharp the best place to receive health care and feedback allows us to see where we can improve. If you would like to discuss this further, please send your name, phone number and the review link to [email protected], and we will look into this. Kind regards, Lesley
The blood draw lab consistently opens late due to understaffing.
Business reply on Google
Hi Bonhomme, Thank you for your detailed review and for bringing this to our attention. We are working hard to make Sharp the best place to receive health care and your feedback allows us to see where we can improve. I am escalating your feedback to the appropriate individuals at Sharp Rees-Stealy to look into. If you would like to discuss this further, please send your full name, preferred contact information, and the link to this review to [email protected], so that we may assist you. In good health, Mandy
Patient experienced a long wait time and unprofessional staff behavior.
Business reply on Google
Hi Stephen, I apologize that we did not meet your expectations during your visit to Sharp Rees-Stealy Del Mar, as we strive to always provide The Sharp Experience to our patients. If you would like to discuss this further, please send your name and preferred contact information to [email protected], and we will look into this. Thank you, Olivia
The staff members are unfriendly and lack professional warmth.
Business reply on Google
Hi Kamron, Thank you for taking the time to share your feedback and providing us with an opportunity to improve. I'm glad to hear that you received good care, but apologize that our staff did not meet your expectations, as we pride ourselves on offering all of our patients The Sharp Experience. We will share your comments with the appropriate staff members for review, but if you would like to discuss your experience further, please email [email protected] with your preferred contact information and we will have a patient liaison reach out to you directly. Thank you, Rachel