Sharp Rees-Stealy Downtown Urgent Care
🩺 Health & Wellness · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Payment made on-site was not recorded in the billing system
Business reply on Google
Hello Mailin, We apologize that we did not meet your expectations and appreciate you sharing your feedback with us. If we can be of further assistance, please email us at [email protected] with your contact details. Thank you, Leslie
The clinic requires a large upfront deposit without fixed pricing.
Business reply on Google
Hello Stephen, Thank you for sharing your feedback. We encourage patients to speak directly with our billing team, who are available to review charges, explain estimates, and answer questions about insurance or payment options 858-499-2410. Your feedback is important, and we appreciate you taking the time to share your concerns. Thank you, Leslie
Patient received unexpected high ambulance bill after being transferred without treatment.
Business reply on Google
Hello Alredo, We are sorry to learn about your frustration, and we would like to help. Please send your name, phone number and the review link to [email protected], we will look into this further. Thank you, Leslie
Unexpected high charge for a wrist brace and poor medical care
Business reply on Google
Hello Elnaz, Thank you for bringing this to our attention. We apologize that we did not meet your expectations and appreciate you sharing your feedback with us. Please send an email with your name, phone number and the review link to [email protected] so that we can assist you in researching this further. Thank you, Leslie
Doctor refused to provide a sufficient medical leave note for work.
Business reply on Google
Hello Andria, I am very sorry to hear this was your experience and concerned by your comments. I will be escalating your feedback to the appropriate department for review. If you would like to discuss this further, please email us at [email protected] with your full name, date of birth, email, and the link to this review, so we may assist you. Sincerely, Mira
Staff were unprofessional and the facility was unkept and dirty.
Business reply on Google
Hi Erinn, I'm very sorry for what you experienced under our care. If you would like to discuss this further, please email us at [email protected] with your full name, date of birth, and contact information, so we may assist you further. Thank you, Ellie
Urgent care failed to examine patient or address pregnancy-related symptoms.
Business reply on Google
Hello Cassandra, We apologize that we did not meet your expectations and appreciate you sharing your feedback with us. If you would like to discuss this further, please email us at [email protected]. In good health, Chris
Patient left after waiting two hours despite shorter estimated wait time.
Business reply on Google
Hi Angela, We apologize that we did not meet your expectations, and we would like to help. If you would please send your name, phone number and the review link to [email protected], we will look into this further. In good health, Kris
patient experienced a three hour wait time without seeing a doctor
Business reply on Google
Hello Pete, Thank you for your feedback regarding your recent visit. We apologize that we did not meet your expectations in this regard and appreciate you sharing your experience. If you would like to discuss this further, please email [email protected] and include your name, phone number and the link to this review, for us to assist further. Thank you, Ali
Staff neglected patient and doctor ignored medical history and symptoms
Business reply on Google
Hello Pamela, We apologize that we did not meet your expectations and appreciate you sharing your feedback with us. If we can be of further assistance, please email us at [email protected] with your best contact details. In good health, Ellie
Doctor provided inadequate medical examination and misdiagnosed patient symptoms
Business reply on Google
Hello Elizabeth, We apologize for not meeting your expectations. We are working hard to make Sharp the best place to receive health care and feedback allows us to see where we can improve. Please send an email with your name, phone number and the review link to [email protected] so that we can assist you in researching this further. Thank you, Leslie
Urgent care refused to accept patient's Tricare insurance coverage.
Business reply on Google
Hello Razel, Thank you for taking the time to share your recent visit. We hope you received the care you needed to recover. In good health, Tree
Facility refused medical care due to insurance payment dispute
Business reply on Google
Hello Blair, Thank you for taking the time to leave a review. We apologize for not meeting your expectations, and apologize for any inconvenience this may have caused you. If you would like to discuss this matter further, please share your full name, date of birth, and phone number at [email protected] for a patient liaison to follow up. Kindly, Janice
Urgent care refused treatment resulting in a medical emergency
Business reply on Google
Hello Robyn, Thank you for taking the time to leave a review. We are sorry to hear we did not meet your expectations, and would like to apologize for any inconvenience. If you would like to discuss this matter further with a member of our patient liaison, you may email [email protected] with your full name, DOB, and contact information. Thank you, Janice
Nurse refused to relay request for pain management to the doctor
Business reply on Google
Hello Irishgirlz77, Thank you for taking the time to leave a review. We are sorry to hear your doctor did not meet your expectations, and would like to apologize for any inconvenience. If you would like to discuss this matter further with a member of our patient liaison, you may email [email protected] with your full name, DOB, and contact information. Thank you, Janice
Urgent care closed early and failed to provide scheduled screening services.
patient waited three hours despite being told a shorter wait time
Business reply on Google
Hello Nikki, Thank you for taking the time to share your experience with us. We apologize for not meeting your expectations, and would like to learn more. Please email [email protected] with your full name, DOB, best contact information, and details regarding your visit. Sincerely, Jasmine
Doctor failed to communicate diagnosis and treatment plan to patient
Business reply on Google
Hello Marcos, We apologize to learn that we did not meet your expectations. Please email us at [email protected] with details and your contact information, and we will assist you in looking into this further. In good health, Ellie
Excessive billing for a COVID-19 test despite having an appointment.
Business reply on Google
Hello Ryan, We are sorry to hear about your frustrations. The California Department of Managed Health Care has directed all commercial health plans and Medi-Cal health plans to cover the cost for medically necessary screening and testing for COVID-19. However, individuals are still responsible for the cost of any ER or urgent care visit, as opposed to going to one of the many free COVID-19 testing sites throughout San Diego. Please email [email protected], if you have additional information to provide about your experience. Thank you, Lesley
excessive wait times and poor patient prioritization
Business reply on Google
Hi Max, We are sorry to hear that we did not meet your expectations. If you would like to discuss this further please send us an email to [email protected] with your full name and contact details. Thank you, Dani