Sharp Rees-Stealy Rancho Bernardo Urgent Care
🩺 Health & Wellness · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Doctor refused to provide treatment based on standard of care protocols.
Business reply on Google
Hi Joanie, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when you are not feeling well and leave a visit feeling that your concerns were not fully addressed. At Sharp, we strive to provide care that is both evidence-based and responsive to each patient's individual needs. We regret that you felt unheard during your visit and that the discussion regarding your treatment options left you dissatisfied. We appreciate you bringing this experience to our attention and would welcome the opportunity to learn more. Please contact [email protected] with your name, contact details, and review link, so we can further review your concerns. Thank you for your feedback. Kindly, Ellie
Doctor refused treatment and provided incorrect medical documentation for work.
Doctor was unprofessional and rushed the consultation.
Business reply on Google
Hello Erika, We’re very sorry to hear about your experience. Feeling rushed is not the level of care we strive to provide. Please send an email with your name, phone number and the review link to [email protected] so that we can assist you in researching this further. Thank you, Leslie
Staff rushes patients and fails to listen to medical concerns.
Business reply on Google
Hi Random Hi, We apologize to learn that we did not meet your expectations. Please send an email to [email protected] with details and your contact information, and we will assist you in looking into this further. Thank you, Ellie
The patient experienced a three hour wait for medical services.
Business reply on Google
Hello Terry, Thank you for taking the time to share your feedback. I am very sorry to hear about the wait time during your recent urgent care visit. I will be escalating your comments to the appropriate department for review. If you would like to discuss your experience further, please email us at [email protected] with your full name, date of birth, and contact information so that we can look into this. Sincerely, Mira
Doctor provided inadequate care and failed to address patient symptoms.
Business reply on Google
Hi Karen, We apologize to learn that we did not meet your expectations. Please email [email protected] with details and your contact information, and we will assist you in looking into this further. In good health, Ellie
The urgent care doctor displayed unprofessional and condescending behavior.
Business reply on Google
Hello Dani, Thank you for your feedback regarding the behavior of the provider during your recent visit. We apologize that we did not meet your expectations in this regard, and appreciate you sharing your experience. Please email [email protected] and include your name, phone number and the link to this review and we will look into this further. Thank you, Leslie
Urgent care refused to perform a pregnancy test for the patient.
Business reply on Google
Hello Elly Otmn, We apologize if we did not meet your expectations and appreciate you sharing your feedback with us. If we can be of further assistance, please email us at [email protected] with your full name, date of birth, and contact details so that we may assist you further. Sincerely, Lee
Doctor provided incorrect diagnosis and unnecessary medication leading to additional…
patient experienced long wait times and lack of medical attention
Business reply on Google
Hello Paula, Thank you for taking the time to leave a review. I’m very sorry to hear you had a negative experience at your recent visit to our urgent care. I will be escalating your feedback to the appropriate department for review. If you would like to discuss this further, please email us at [email protected] with your full name, date of birth, contact information, and the link to this review, so we may assist you further. Sincerely, Mira
Doctor provided inaccurate information regarding patient lab results
Business reply on Google
Hello Jose, We apologize if we did not meet your expectations and appreciate you sharing your feedback with us. If you would like to discuss this further, please email us at [email protected]. In good health, Jenny
excessive wait times and disorganized patient intake process
Doctor failed to provide diagnosis or imaging for knee pain
Business reply on Google
Hello Donna, Thank you for taking the time to leave a review. I am very sorry for what you experienced under our care. I will be escalating your feedback to the appropriate department for review. If you would like to discuss this further, please email us at [email protected] with your date of birth, contact information, and the link to this review, so we may assist you further. Sincerely, Mira
excessive wait times and unnecessary in-person visit for covid treatment
Business reply on Google
Hello Susan, Thank you for taking the time to leave a review. We are sorry to hear we did not meet your expectations, and would like to apologize for any inconvenience. If you would like to discuss this matter further with a member of our patient liaison, you may email [email protected] with your full name, DOB, and contact information. Thank you, Janice
Physician misdiagnosed finger injury leading to permanent deformity and loss of function.
Business reply on Google
Hi Nicoo, We apologize that we did not meet your expectations, and we would like to help. If you would please send your name and phone number to [email protected], we will look into this further. The Sharp Rees-Stealy Patient Relations team can also be reached directly at 858-521-2325. Sincerely, Santi
Patient denied urgent care service despite checking capacity online beforehand.
Business reply on Google
Hello Nicole, We are sorry to learn about your frustration, and we would like to help. Please send your name, phone number and the review link to [email protected], we will look into this further. Thank you, Lesley
Long wait times and lack of discharge instructions for open wound.
Business reply on Google
Hello Teresa, Thank you for taking the time to leave a review. We are sorry to hear we did not meet your expectations and would like to apologize for any inconvenience. If you would like to discuss this matter further with a member of our patient liaison, you may email [email protected] with your full name, date of birth, and contact information. Thank you, Brittany
Medical staff provided incorrect dosage instructions for a blood clot medication.
Business reply on Google
Hello Cole, Thank you for sharing your experience with us. We are working hard to make Sharp the best place to receive health care, we apologize for any inconvenience and we appreciate you bringing this to our attention. We have received your email and we've forwarded it to the corresponding department In good health, Ali
Urgent care lacked necessary equipment and pain relief for rib injury.
Business reply on Google
Hi Gary, Thank you for taking the time to leave a review. We are sorry to hear we did not meet your expectations during your visit, and would like to apologize for any inconvenience. If you would like to discuss this matter further, please email [email protected] with your full name, and contact information. A member of our patient liaison team can follow up with you. Kindly, Janice
Urgent care staff repeatedly failed to diagnose child's injuries and infections.
Business reply on Google
Hello B Sublett, We apologize for not meeting your expectations during your visit and sincerely appreciate your review. Hopefully your child is feeling better. We are working hard to make Sharp the best place to receive health care, and feedback allows us to see where we can improve. If you would like to discuss this further, please send your name, phone number, and the review link to [email protected], and we will look into this. Kindly, Ali